Don Valley North Toyota

I signed a lease at Don Valley North Toyota almost 3 weeks ago. I kept asking for the delivery date and they never gave it to me until I contacted them again yesterday; they said they don't have it any weeks ago. I kept asking for the delivery date and they never gave it to me until I contacted them again yesterday; they said they don't have it anywhere in Canada. When were they going to tell me this if I didn't follow up?? My other lease is ending in 2 weeks (which they know). They are not willing to give me a loaner or lease me the demo unit of the upgraded version of the same model for the same cost saying they will now lose money, but I don't believe they should worry about loss of profit when they basically sold me a car that doesn't exist, which is a FRAUD. they are about to lose way more than a few thousand dollars here; trust, reputation, and numerous future sales. More

An extremely shocking experience, poorest all round service. It was the worst experience in purchasing a new vehicle, shockingly pathetic. They sold and charged me for services that were not compatible, they co It was the worst experience in purchasing a new vehicle, shockingly pathetic. They sold and charged me for services that were not compatible, they coerced me to sign a sales contract that was lacking what I paid for. Beyween employees they constantly had difference opinions on products and services. On delivery day of my vehicle after giving them 4 extra days to prepare it not only was nothing done on the PDI, none of the Platinum Sheild Protection was even started including the Rust Inhibitor Spray. More

Excellent services Dealer was very fair and friendly.Hameed Chennan was knowledgeable and helpful.He went out of his way to explain options etc. Without being pushy. Dealer was very fair and friendly.Hameed Chennan was knowledgeable and helpful.He went out of his way to explain options etc. Without being pushy. More

horrible experience The Toyota online chat system is sucks! I booked my appointment through online chat, as i was so busy at work and did not get a chance to talk on p The Toyota online chat system is sucks! I booked my appointment through online chat, as i was so busy at work and did not get a chance to talk on phone. Its nothing to do with any staff in office, all of them are very professional to explain and apologize to me. I booked an appointment, and reconfirmed with the online chat 3 times regarding my appointment, typed out exactly what i need for my services, I even asked them to confirm the time that needed for the services, and was told an email will be sent to be to let me know the approximate fees and time needed. I got no email at all, but i thought appointment should be fine as i reconfirmed three times before i ended the conversation. When i went to the appointment last night, i was told no appointment was made, and because my service takes such a long time, and they are closing in 2 hours. I was sent home. It took me so much work to arrange child care, rush back from work to schools and drop kids off home then rush to Toyota on time for my appointment. Really disappointed! i asked the staffs there and they said the online chat is not a real person but computer. What's the point of having it then !! More

We have had a very wonderful and satisfying experience! My husband and I just went to Toyota Don Valley North on Friday, July 19,2019, as walk-in prospective buyers, but we ended up really buying a car on t My husband and I just went to Toyota Don Valley North on Friday, July 19,2019, as walk-in prospective buyers, but we ended up really buying a car on the spot. My husband was able to find what he needs and wants in a car in this dealership location. The amazing experience we have had specifically with Mr. Jalal Seifihessar and Anthony (Financing) was a great factor for us to be able to purchase the car that suits our present needs, and budget. We'll surely highly-recommend their expertise and the whole 0Company itself to as many as we can possibly reach out to. More

Terrible service Went for an oil change wasn't busy was told it would be 45 mins. In 15 mins I got a call to say I needed to use synthetic oil I have been going to thi Went for an oil change wasn't busy was told it would be 45 mins. In 15 mins I got a call to say I needed to use synthetic oil I have been going to this place for 7 years this is the first time I was asked this as it costs more. 15 minutes later another call to say I need to change the cabin filter and rotate my tires I had just got new tires 2 months back, more costs to do this. I declined. Waited for 2 hours 15 minutes for my vehicle only to change oil, checked the parking lot my car was there nobody bothered calling me. The complimentary car wash was not done. This place has become horrible all they want is extra money!!!!! Spoke to the manager he didn't seem to care!! Stop cheating customers and try to make extra money by adding unnecessary things that are not needed!!!!! More

great friendly no pressure sale very professional honest sales guy dealt with Shuja Rizvi bought 2018 4runner he made everything easy for us . .very plea friendly no pressure sale very professional honest sales guy dealt with Shuja Rizvi bought 2018 4runner he made everything easy for us . .very pleased with deal More

Bad customer service. Lack of professionalism. My Toyota 2014 Rav4's entertainment system has stopped working (I heard this is a common issue with may Rav4s) and it was confirmed by a different dea My Toyota 2014 Rav4's entertainment system has stopped working (I heard this is a common issue with may Rav4s) and it was confirmed by a different dealership that needs to be replaced. I called to book an appointment with Don Valley North Toyota and I got an appointment for the next day. I wanted to make sure they have replacement parts ready before going for my appointment, so I called back to confirm whether they have replacement parts. But the people in the dealership try to send me back and forth between service department and parts department. People in the parts department are very rude, one gentleman said I don't even have an appointment scheduled but the Alby from service department had given me an appointment earlier. This dealership looks like a total chaos and there is lack of co-ordination between departments and lack of respect for customers, who eventually pay their salaries. I would stay away from this dealership and not recommend to anyone. If I have negative rating, I would have given it. More

experience at Don Valley North Toyota we bought new camry car from William liu and he was we honest with us, he is amazing . i am very happy with that service. we bought new camry car from William liu and he was we honest with us, he is amazing . i am very happy with that service. More