Don Valley North Toyota

My Frist Toyota leasing a car from this dealership was a positive one do to the fact of a sales man by the name of Muslim Bharwani seek this man out Arthur. leasing a car from this dealership was a positive one do to the fact of a sales man by the name of Muslim Bharwani seek this man out Arthur. More

First-Time Buyer Nightmare While Pregnant I would like to start by saying how deeply I've been affected by this horrendous experience. I was referred to Don Valley North Toyota by a family fri I would like to start by saying how deeply I've been affected by this horrendous experience. I was referred to Don Valley North Toyota by a family friend who has purchased a vehicle there in the past. With high hopes and expectations I walked into the dealership thinking I would be taken care of. Little did I know the experience would leave me in this traumatized state. We met a guy named Howie Lowe who made himself out to be very honest and experienced. He told me he was in the business for over 50 years and assured me that I would walk out a happy customer, but that was not the case. I was nine months pregnant at the time and my sister and husband came with me on day of purchase to help me choose a car. We sat down with him for 4 hours negotiating on the Sienna 2015 Fully Loaded Limited All Wheel Drive Model. He ended up selling it to us for the price of 52,500. So the total value of the car was 55,000 before taxes. I described all the features and packages that I wanted in the car such as the double Panoramic Sunroof, Navigation package and DVD player for the kids. From the moment I stepped into his office until the moment I left he knew exactly which model he was selling to me. After the credit approval, they were putting a significant amount of effort trying to sell me the extended warranty. It was thrown into the deal for 2500 with the impression that it would be worth a lot if you ever trade or sell your vehicle. On the day of pick up my sister couldn't make it to the dealership due to radiation from her thyroid cancer. She was sick and just finished getting treatment from the hospital. Me and my husband were left to go pickup the car. He started the day off by ringing my phone off the hook to get my vehicle identification number to my insurance guy and that he wanted everything done today. He then called me again to rush me to get the policy number because he needed it to be able to send the car out. My insurance guy then tells me that he quote said, "Why don't you just give her a temporary (fake) policy number so she can pick up the car today?" From that moment on, I had a very bad feeling about this car salesman. Howie then calls me again and screams at me over the phone telling me to hurry up and that he has to take the bus to the casino with his wife. Feeling extremely stressed out with anxiety I rush to the bank to get him a direct deposit form and drive as fast as I can to the dealership. He was extremely rude and unprofessional with the way he dealt with me on the day of pick up. When I got there he didn't even have the decency to show me the car, but all he cared about was getting me to sign my life away. After signing the papers he quickly gives me the key, we go outside and he leaves the parking lot. As me and my husband are taking a look at the inside of the vehicle my gut instinct tells me that this is not the car. There was no DVD player or panoramic sunroof like he promised. I tell my husband to check the model of the car and surely enough it was not a Limited model that we had asked for. It was an XLE model. My husband then calls him and he acts as if its a dealership error and that we shouldn't be worried. He assured us that if we bring it back tomorrow morning this issue would be resolved. The next morning at 9am he calls me and firmly tells me that the vehicle I signed for is the one that we ordered. My heart completely sinks because right then and there I knew he had tried to pull a fast one. He had tried to sell me a lower model of the car that I wanted. I furiously told him that I am not going to let him get away with this and that I am speaking to his superior and that he would surely lose his job. He rudely tells me sure go ahead I'll be here all day. I was not going to let a xxxxxxx car salesmen get away with this type of violation. Shortly all three of us head to the dealership and go straight to the managers office. They sent in there sales manager Steven Farra. After spending all morning explaining to him the whole story he was going on like it was an honest error and that he agreed with us. Meanwhile, on my bill of sales it clearly states that I had purchased the LIMITTED 2015 Sienna. He couldn't argue with us because he knew that Howie tried to sell us a lower model. He even said that he knows what a smooth talker Howie is that he would be terminated from the whole deal due to misconduct. All Steven did was continuously try and talk us into buying it for a different price because he said they couldn't take a loss on their ends. I was disgusted at that point because we should've got the car we wanted for the price that we had signed for. Instead he would not give us the car unless we paid more. He quoted that it was outrageous and that they would lose too much money. In my eyes they have to take a loss for such a horrible first time buyer experience. The worst part is I was giving birth in 2 days at 9 months pregnant. I was so frustrated and tired that I told my husband to rip up the contract because I didn't even want it anymore. Left stranded with no car, pregnant, a 3 year old and distraught.. we had to figure out what we would do at this point and how we would get home. The manager followed us to the lunchroom and sweet talked us into buying the car while we waited for a friend to pick us up. He convinced us that this was the best price we would get for this model and that he really wanted us to walk out with something. Feeling vulnerable and tired, we settled for the car but still at the price we did not want. While waiting for another approval he repeatedly begs me not to "write them up". He said that if I wrote them up I would completely "tarnish" their dealership and that it affects everyone in it. I was disgusted, they were completely selfish, dishonest and unprofessional. All they wanted to do was sell us a car, make their commission and earn a good rating that they would never get credit for. This is why I give them -0 stars. I want everyone to know how terrible the service is at Don Valley North Toyota and I would never recommend this dealership to anyone I know. I'm worried about people going through the same thing that I went through. As for Howie Lowe, he should be permanently terminated from this dealership because he has absolutely no integrity and morals. I never thought I would go through this type of ordeal while being pregnant. Howie Lowe was like a bad car salesman out of a movie, that you just can't trust because he would stoop to any level just to sell you a car. Dalena Nguyen Purchased April 25 2015 More

EXCELLENT SERVICE Me and my wife looking to purchase a car. Friend of mine recommended Don Valley North Toyota. I call them and made an appointment. I was introduced t Me and my wife looking to purchase a car. Friend of mine recommended Don Valley North Toyota. I call them and made an appointment. I was introduced to Muslim AMAZZING PERSON!! HE WAS VERY HELPFUL,WITH LOTS OF PATIENCE AND PRODUCT KNOWLEDGE After he listened to all my concerns and gently answering all of my questions ,he help me to find MY CAR! A huge thanks to you Muslim for your work and patience for make me happy and satisfy! I would rate Muslim 10 out of 10 More

Oil change In following of the yesterday's oil change in DVNToyota that was not satisfactory; Mr. Marlon Lopez called me at home and rectified the issue. In following of the yesterday's oil change in DVNToyota that was not satisfactory; Mr. Marlon Lopez called me at home and rectified the issue. More

Purchased 2015 Highlander We were looking to buy a Highlander on July 30. We visited another dealer who did not have a demo car for us to drive and constantly pressured us to We were looking to buy a Highlander on July 30. We visited another dealer who did not have a demo car for us to drive and constantly pressured us to buy immediately. We called DVN Toyota at 8:15pm on July 30. Jeanete Maalouf (salesperson) told us they had a demo and she stayed past their closing at 9 to let us take a test drive. We came back the next day and made a deal at a good price. Both Jeanete and Vanessa Wang (sales manager) were a pleasure to deal with and we were more than satisfied with the price. There was no pressure to buy a fancier model than we needed. The said we might be waiting 8 weeks for the car, but we were able to pick it up exactly three weeks later on August 21. More

2015 Toyota Sienna Good service and pleasant atmosphere. Free coffee and wifi and no hassel. Hameed did a good job explaining and advice on our purchase of the 2015 Sien Good service and pleasant atmosphere. Free coffee and wifi and no hassel. Hameed did a good job explaining and advice on our purchase of the 2015 Sienna. Hoping that the follow up service are hassel free. More

Always great service I bought my Prius here years ago, and I bring it in regularly for its maintenance. I find them to be prompt, reliable, and trustworthy. Their cu I bought my Prius here years ago, and I bring it in regularly for its maintenance. I find them to be prompt, reliable, and trustworthy. Their customer service is tops, and this includes their shuttle srevice! More

Good Facility Great place to wait for service. Hot food, free coffee and WiFi makes the long wait bearable. Car not ready when promised. Staff are efficient and b Great place to wait for service. Hot food, free coffee and WiFi makes the long wait bearable. Car not ready when promised. Staff are efficient and business like. More

Great customer service On July 28, my 2006 Sienna driver side sliding door"s cable was broken. I drove it to the dealer as emergency visit. The Junior Assistant Service Mana On July 28, my 2006 Sienna driver side sliding door"s cable was broken. I drove it to the dealer as emergency visit. The Junior Assistant Service Manager Jackie Ng taking care of me and explained all the detail of the problem and he find out that due to parts defeat in that year of make Toyota extended the warranty of the cable. He put up a order to check both side door and they put new cables on both door with no charge. Also, the spare tire cable recall was addressed. I highly appreciated Jackie Ng"s professional manner and knowledge to put the customer's concern at the first place. Keep up your good job........Jackie Wicky Cheung More

Purchase of New Car Good experience overall. Consultants were very knowledgeable about Toyota products and services, displayed patience and courtesy at all times, and we Good experience overall. Consultants were very knowledgeable about Toyota products and services, displayed patience and courtesy at all times, and were very willing to answer questions and address concerns. What I did not particularly like was the industry practice of hard sell -- including calling the manager for "special" concessions o clinch the deal right there and then. More