Dodge City Auto

Exceptional Customer Service I recently purchased a used 2016 Dodge Grand Caravan from Dodge City and despite a couple surprise hiccups with the vehicle after I had made the purch I recently purchased a used 2016 Dodge Grand Caravan from Dodge City and despite a couple surprise hiccups with the vehicle after I had made the purchase, Gary made sure that everything was looked after and made right. He gave amazing customer service and I would definitely recommend him in the future. Overall, I am pleased with the experience and loving my new van! More

Disappointed My 2016 Chrysler 300 had a check engine light come on and so I immediately scheduled an appointment. I was told by the service department they had no My 2016 Chrysler 300 had a check engine light come on and so I immediately scheduled an appointment. I was told by the service department they had no hoists available that day and so I left my vehicle overnight for service the next day. I was then told there was no technician who could read the code. I believe these were only excuses for the delay made by the front desk staff. The oil filter was changed to a Mopar part and I was sent on my way. I drove two blocks and the light came back on. I explained to the service department front end the oil change business I had just had my car at had already tried that and said the code read as an oil pressure sensor issue. My appointment was on a Thursday at noon and it was now late Friday. I was told the part had to be ordered in from Red Deer. I got a call on Tuesday saying the part had arrived. The part was installed on Wednesday and I got a call at 3:15 pm saying it would be another day as they had to do a wheel alignment and wouldn’t have the time to finish it. I was originally charged $150 plus for the service because I did not get the oil change at their location even though my vehicle is under warranty but was refunded later.. I was never offered a courtesy vehicle even though the car was purchased at Dodge City. The icing on the cake was the food that was spilled into my engine that I found when I checked the oil level after picking up my car. More

2018 Ram Long Horn Jan 8 2018 Dealing with Dodge City Auto and Philip Holmes a Court was a wonderful experience. Phil was very knowledgeable and courteous. The exceptio Jan 8 2018 Dealing with Dodge City Auto and Philip Holmes a Court was a wonderful experience. Phil was very knowledgeable and courteous. The exceptional service was worth our 10 hour drive to Saskatoon. Phil was able to answer all our questions and was very prompt in finding our "Dream" truck. Terry-Lynn Neugent was very knowledgeable, pleasant and a wonderful experience. We highly recommend Dodge City Auto and would definitely buy another vehicle from Phil Holmes a Court again. With appreciation and thanks, Murray and Susie. More

An amazing team Bill Elliot his manager and Trevor in Finacing worked very hard to get me into my 2017 Dodge Caravan when other dealerships would not. They (Bill his Bill Elliot his manager and Trevor in Finacing worked very hard to get me into my 2017 Dodge Caravan when other dealerships would not. They (Bill his manager and Trevor) went above and beyond to ensure i was keep in the loops though out the process and as well listen to my concern sand payment options to ensure i would drive away in the vehicle i wanted. I would recommend Dodge City and Bill Elliot to anyone who is looking for a new vehicle. More

Keith Monette I usually dread going to a dealership because of the long waits and pushy salesmen. From the second I met with Keith Monette I felt extremely comfort I usually dread going to a dealership because of the long waits and pushy salesmen. From the second I met with Keith Monette I felt extremely comfortable. He made time for me even though he seemed busy and didn’t make me feel like I was bothering him. I feel as though he went above and beyond, he solve my issues with my new fleet vehicle extremely quickly and I was very impressed with him. Greg from parts, was also a huge help in this situation and the teamwork that was shown by them made me feel like I was a valued customer. More

Sales Review- Vidhin Shah Have bought couple of vehicles from Vidhin Shah. He has great knowledge of vehicles and always give options to by best need with amazing services. Have bought couple of vehicles from Vidhin Shah. He has great knowledge of vehicles and always give options to by best need with amazing services. More

Excellent experience I had a great experience at Dodge City, they took care of me the moment I went on the website to check out vehicles until the moment I took my vehicle I had a great experience at Dodge City, they took care of me the moment I went on the website to check out vehicles until the moment I took my vehicle home. Everyone I dealt with was so professional and friendly that it made it less nerve wracking for me. I went in on Thursday December 7 and was approved and able to take my new vehicle home by noon the next day. They went above and beyond what I ever expected and got even more that I thought I would for my trade in More

Very impressive service Excellent quality of the customer service. I know this dealership for almost 20 years specially Kevin Strunk and Wayne Fast and Darryl Anderson. They Excellent quality of the customer service. I know this dealership for almost 20 years specially Kevin Strunk and Wayne Fast and Darryl Anderson. They always provided me excellent service and help me with any problems that I had with my vehicle. More

Great customer service - quick and painless! We went in to purchase our vehicle and right off the start and he was very helpful. We knew what we wanted and he completely respected that, he listen We went in to purchase our vehicle and right off the start and he was very helpful. We knew what we wanted and he completely respected that, he listened to us and respected our needs, he didn’t try to up sell us - that’s not common in sales and but so very appreciated by the customer who has done their research! Both Vin and Lianne were great - they worked very quickly - it was a completely painless purchase and we absolutely loved that!! We are very happy with our experience - both me and my husband agree that this was the most enjoyable vehicle purchase we have made!! We are definitely life long customers now! More

Wonderful Service Everyone was friendly and helpful. I wasn’t expecting my vehicle back for at least 4 hours and they had the problem figured out and fixed in 2 hours. Everyone was friendly and helpful. I wasn’t expecting my vehicle back for at least 4 hours and they had the problem figured out and fixed in 2 hours. Will definitely be going back again. More