Dodge City Auto

I had booked an appointment for 8am, but ended up waiting 3 1/2 hours before a tech was able to look at my vehicle. I drive in from outside the City and realize that getting the vehicle looked at right at 3 1/2 hours before a tech was able to look at my vehicle. I drive in from outside the City and realize that getting the vehicle looked at right at 8am may not be possible. But if it’s going to be hours later that should be communicated so plans can be put into place so I didn’t have to wait there that long (I’m not a shopper and don’t feel like doing coffee for the whole day so I would have liked to arranged a ride with a friend) At 11:30 a tech came to speak to another woman possibly connected to service regarding a work order. “Signal light indicators on the dashboard are not working” this is the information I had passed along to the advisor the day prior when the appointment was booked, followed up with myself advising the worker that checked me in this morning that, the indicators are now working again this morning but I would still like to have it looked at, as there were a few more issues with the signal arm as well. This information was not updated on the work order clearly. Tech continued on in a tone that came across as ridiculing the customer who had booked the appointment (myself). The look of shock on all three of the workers who were now standing trying to figure out what “signal indicators lights on the dashboard” were, when I spoke up as I had heard enough…if your going to speak in that tone in the waiting room expect to be heard. Clearly there is a lack of communication within the department, or that conversation wouldn’t have happened. I will give credit where due, the tech did have an idea of what the issue may be, a part was to be ordered and they will call when it’s it for installation. About a half hour later, a woman brought my keys, told me there was no work-order to sign (no confirmation that the part was ordered or when it will be in; no offer to book the appointment, as they are very busy and don’t have another open appointment until November). Just here’s your keys “I assume it’s somewhere out back” So disappointed; and will probably just make a trip home to Yorkton to have my vehicle serviced there going forward. More

great service no pressure listened to what I wanted and delivered great a keeping me up to date on the status of delivery delivered great a keeping me up to date on the status of delivery More

Quick to answer phone inquiries. Reasonable wait for an oil change. News channel available on tv while waiting. Reasonable wait for an oil change. News channel available on tv while waiting. More

I am very disappointed in the service I received today. I dropped my truck off for an oil change at 8 AM. My understanding was I would be able to pick it up within a matter of a few hours. It was not finis I dropped my truck off for an oil change at 8 AM. My understanding was I would be able to pick it up within a matter of a few hours. It was not finished until 3:30. At noon when I checked, they had not even begun working on my truck. I wasted an entire day in the city without any way of going between places. Keep in mind that I had phoned and prearranged an 8 o’clock appointment. This was not good service at all. More

Went in for service and got a drive back home. The dealership called later to say the vehicle was ready and the bill was a lot less than expected and another driver came and picked me up. Very goo The dealership called later to say the vehicle was ready and the bill was a lot less than expected and another driver came and picked me up. Very good service from the dealership and both drivers. More

Jack and Chris made the whole experience super easy and stress free. i appreciate all the hard work jack put in to getting me the exact vehicle I wanted stress free. i appreciate all the hard work jack put in to getting me the exact vehicle I wanted More

Everything went great as expected from making & changing appointments to completed work. Thx to the Service Employees appointments to completed work. Thx to the Service Employees More

It was good, i liked it just fine, it was good, it was really good really good More

Used sales team is awesome. Sharla in finance was great to work with. Even arranged a pickup which helped me out a lot. Thank you. Sharla in finance was great to work with. Even arranged a pickup which helped me out a lot. Thank you. More

Excellent customer service from Alejandro (Alex) & Chris. Very pleased with everything. Very professional and super friendly Very pleased with everything. Very professional and super friendly More