Docksteader Subaru

Terrible customer service Very poor service. The service and repair department are very nasty and very aggressive Making money big time. Very expensive . They screw up on jobs Very poor service. The service and repair department are very nasty and very aggressive Making money big time. Very expensive . They screw up on jobs and when you go back to fix their mistakes they charge you again with no mercy. No mercy on customers. Never go there for oil change or anything else. Just go to other mechanics. Stay away. Google good mechanic shops for Subaru Vancouver. Stay away from the dealership. More

Great Service - Tiffany Provided it I had Tiffany Kwiatkowski attend to me stopping in one day, when I was shopping for a new vehicle. She immediately attended to me, arrange for a tes I had Tiffany Kwiatkowski attend to me stopping in one day, when I was shopping for a new vehicle. She immediately attended to me, arrange for a test drive, answered any questions I had and I could tell immediately she was transparent and honest. She and I sat and discussed an offer that I wanted to make on a vehicle. Tiffany took that away and brought back info, made me a counter offer and we were then set. She made arrangements with help from her other staff and I was back the next business day to drive away with my new vehicle. After that, I've had a few questions and an issue with my Sirius Subscription over the next several weeks. She helped promptly with all my questions and that included some research she did on her own in one case. I would highly recommend asking for Tiffany and this dealership...as 3 other staff that I met and the service people that I didn't meet but had requests from Tiffany on my behalf, were all very professional and responsive. More

Purchase of 2018 Subaru Forester We enjoyed learning about the 2018 Forester features from Tiffany who is very knowledgeable about the different Subaru vehicles and their varied trim We enjoyed learning about the 2018 Forester features from Tiffany who is very knowledgeable about the different Subaru vehicles and their varied trim packages. Tiffany was super pleasant to work with, responsive to all of our in person and email questions and made herself available to meet at convenient times. She worked with our budget as we updated our much beloved 2008 Forester, orienting us to the bells and whistles that come with the new to us 2018 Forester. We were very happy with the service and are finding the car a pleasure to drive. This is the second car we've purchased from Docksteader and we have used the service department throughout the last 10 years. We find the people helpful and knowledgeable. More

Purchase of a 2019 Subaru Forester From the moment we stepped into Docksteader's Subaru dealership we were welcomed with friendly service. The individual behind the desk was always ther From the moment we stepped into Docksteader's Subaru dealership we were welcomed with friendly service. The individual behind the desk was always there to greet us and ensure we had what we needed, including a hot drink! When the salesperson came up to us, they were very eager to ensure all of our questions were answered and to provide any additional information regarding the various models and trim available. We were really interested in a specific colour of car and when this location did not have it in stock, they went out of their way to have one delivered so that we could keep our business at their location, which was very much preferred. Thanks for a great experience! More

Best New Car Purchase Experience Ever I've bought many new cars and trucks over the years, and honestly, the sales team at Docksteader were second to none. From 'meet-and-greet' to our ag I've bought many new cars and trucks over the years, and honestly, the sales team at Docksteader were second to none. From 'meet-and-greet' to our agreement about a 2019 Forester Premier and a price took less than 45 minutes! (Ok, sure, it might take longer if you have a trade-in, or aren't sure what model you want. Still, these folks are efficient.) Every staff person I met was courteous, respectful, pleasant, and knowledgeable, and their positive attitude towards customers extended to the interactions I observed among the team members themselves. Docksteader has figured it out: that type of environment boosts customer confidence that the dealership's products and people are worthy of our business. The team also made it a priority to complete the PDI, detailing, and my new-vehicle orientation in just a few hours, and I drove it home the same day. Does a new-car buying experience get better than that? Not in my experience. Equally positive is my impression of this new Forester: It's a total pleasure to drive (I've previously bought two new Outbacks, and this Forester feels just as roomy, comfortable, and fun on the road.) More

2019 STI OWNER Very good experience to done the busniese with this subaru delarship,I really like the sales how to survie me .Tiffany spend a lot of time to help me Very good experience to done the busniese with this subaru delarship,I really like the sales how to survie me .Tiffany spend a lot of time to help me and very very patient,and she always smell when she face to the customer. More

Great Experience! It was great to work with Tiffany and Adam who were very helpful and friendly with me... they showed me around multiple models of Subaru and helped me It was great to work with Tiffany and Adam who were very helpful and friendly with me... they showed me around multiple models of Subaru and helped me make my decision on a new 2019 Crosstrek. They were never pushy in anything I decided. I would highly recommend reaching out to Tiffany or Adam if you are thinking about a new Subaru! More

Excellent Experience Overall My earlier experience at another dealership was not positive so it was a nice surprise to be greeted by such a pleasant and low key sales person as Ti My earlier experience at another dealership was not positive so it was a nice surprise to be greeted by such a pleasant and low key sales person as Tiffany. In one afternoon I was able to decide which Subaru to purchase after being shown the many features of the Outback, make an offer which was accepted without any haggling or pressure, and arrange excellent financing through Colin and later Josh. Everyone treated me with the utmost respect and were completely professional. More