Destination Toyota Burnaby

Excellent service Destination Toyota fixed the noise in my Lexus when others cannot fix. Very skilled mechanic. I am bringing my Mercedez to them from now onward. Destination Toyota fixed the noise in my Lexus when others cannot fix. Very skilled mechanic. I am bringing my Mercedez to them from now onward. More

Poorly organized service department I scheduled simple maintenance for an appointment starting at 7:30 AM, as I had to get to work. Over an hour and a half later, my car was still sittin I scheduled simple maintenance for an appointment starting at 7:30 AM, as I had to get to work. Over an hour and a half later, my car was still sitting in the lot and had not even entered the shop yet. I don’t think they understood the idea about what an “appointment” means. If you value your time, I would not recommend going to this service department. More

Terrible customer service No appointment oil change is a joke and shows they don’t care about customer. First wait 15-30 to get appointment then wait 2+ hours for a basic oil c No appointment oil change is a joke and shows they don’t care about customer. First wait 15-30 to get appointment then wait 2+ hours for a basic oil change. Not allowed to make an appointment? xxx customers should not be wasting half a day for this service. More

Great experience The best dealership I've dealt with when purchasing a new car. Buying a new car should be an extremely enjoyable experience and Larry made it exactly The best dealership I've dealt with when purchasing a new car. Buying a new car should be an extremely enjoyable experience and Larry made it exactly that. Everything was seamless and delivered on time. They even accommodated our noisy kids with a smile. Larry is great to deal with, easy to contact and always responds. If you are looking for a Toyota dealership in the lower mainland make the trip. In this day and age it’s great to have an experience where you can fully trust the dealership to take care of everything. More

Horrible service, incompetent staff Went in for a complimentary interior clean and wash - ended up getting my 4Runner back with the same amount of dirt as it went in, and an extra greasy Went in for a complimentary interior clean and wash - ended up getting my 4Runner back with the same amount of dirt as it went in, and an extra greasy palm print on my exterior side pillar. When I went back to ask whether or not they actually vacuumed, I was asked whether or not I want the interior to be pressure washed...It's quite pathetic to be asked that question especially from a dealership. That was the worst dealership experience of my life and will never accept another complimentary cleaning service from car dealerships again. If you can, please be sure to visit other dealerships first before Destination Toyota in Burnaby. More

We purchased a 2013 Tacoma We dealt with Larry and he was one of the best salesmen we have ever dealt with. He was helpful and honest. He phoned us when he said he would and did We dealt with Larry and he was one of the best salesmen we have ever dealt with. He was helpful and honest. He phoned us when he said he would and did everything he could to make us happy. We would recommend Larry to everyone. More

Disappointed I've been going to this Toyota service location for almost 9 years now with my 2009 Rav 4 and I know I'm paying more for labour to expect better servi I've been going to this Toyota service location for almost 9 years now with my 2009 Rav 4 and I know I'm paying more for labour to expect better service quality. However, I've recently been quite disappointed. On May 1st, I went in for regular service maintenance and oil change. The cooling service system was recommended amongst many items and I chose to do that one for $126.95. On approximately June 1st, my vehicle was making lots of noise and I also changed my alternator there for over $700. There appeared to still be some noise immediately after to which the service rep also mentioned but the mechanic insisted it was fine and everybody was in a rush to go home at the end of the day. Not surprisingly, some noise continued and I had to return again on June 16. It turns out the mechanic did a poor job putting it in so a bolt was rubbing against the belt. I had to wait all day with no phone calls, left two messages with the service rep, and finally went in person at the end of the day to learn this. While they were fixing their mistake, I was informed that there was a crack at my water pump and my rear brakes were due for replacement. I don't know much about vehicles, so I rather be safe than sorry and replaced everything as recommended. The bill came to $823. At first, I was happy that Toyota gave me a "discount" of $80 on the labour...considering I just spent $2000 there the last 2 months. However, it turns out I had to change the cooling service system again when I change the water pump, so I actually paid an additional $126.95 for something I just did a month ago! With the poor job on the alternator change, delayed info on the alternator, feeling cheated having to do two cooling service 2 months in a row, and all the time and inconvenience wasted going back and forth there, I have to say I'm disappointed and am considering going to another service location. More

First time there! I have sound coming from my Lexus and no one has been able to fix it until I tried Destination Toyota Burnaby. Because it is a time consuming job, th I have sound coming from my Lexus and no one has been able to fix it until I tried Destination Toyota Burnaby. Because it is a time consuming job, they actually charge me less than it should be. I am really happy with how great this mechanic is and most importantly fix the problem. More

Bought a Rav4 Nice guys, new store, good service. And I got a good deal as they included oil changes for life. Would recommend them to anyone looking for a new Toyo Nice guys, new store, good service. And I got a good deal as they included oil changes for life. Would recommend them to anyone looking for a new Toyota. More