Derrick Dodge

purchaed new town and country 31 july 2014 I dealt with their internet sales person Kirsten. I was after a decked out 2014 caravan or base model town and country. I emailed numerous dealers in I dealt with their internet sales person Kirsten. I was after a decked out 2014 caravan or base model town and country. I emailed numerous dealers in Alberta n their best out the door price. Their first offer was markedly better than any other dealer could offer. I Then wasted money on carcostcanada and their price was actually much higher. I contacted Kirsten and made a $500 deposit by credit card to secure the deal. I requested a trailer hitch to be added and a 4 bike rack. I took the red arrow up from Calgary and the car was waiting. I had a brief meeting with Aaron with soft selling extended warranty which I declined. There was no hard selling. Payment was accepted by bank draft. They spent quite a bit of time reviewing all of the features of the car and how to use them. They attached the plates and filled the gas tank and off I went. Overall I would describe the process as open, transparent and professional. The price was also a good $2k+ cheaper than a Calgary dealer could offer me. At this point I would use them again and would not hesitate to recommend them. Lester More

SAL Protection Insurance. Went to Derrick Dodge last May 1, 2014 to purchased a Pre-owned 2013 Subaru Sti with 39,000 kms on it. Deal done, so the sales agent brought us to B Went to Derrick Dodge last May 1, 2014 to purchased a Pre-owned 2013 Subaru Sti with 39,000 kms on it. Deal done, so the sales agent brought us to Barry the Finance officer. He offered me a SAL protection insurance at a cost of $2000 for 5 years or 100,000 kms whichever comes first. So if I decide to buy this SAL, the expiry date of 5 years would be May 1,2019 and 139,000 kms. I don't want to buy but Barry was forcing us, so because I thought he is true to his words I decided to had it. When I review the policy at home, it was a total misleading information in my policy which would made my policy invalid. First wrong information is, He put it as a new car instead of pre -owned and after sale. Second, the date of expiration he put is Sept 2017 instead of May 1, 2019. Third, is instead of 139,000 kms. because it has already 39,000 kms on it he only put 100,000 kms. Went back to him and ask to cancel this insurance and He said it can't be stop and can't change my bi-weekly payments anymore. He tried to please me, make a new copy of the policy and change the date of the expiration to 2019 but not on May 1, 2019 He make it Sept 24, 2019, which will make the whole policy invalid, because it contradicts the date of purchase and it should be Pre-owned and after sale vehicle. The next day May 2, drive the car around and every time I applied a brake a very disturbing sounds come out. I called my sales agent about the scraping noise, first she told me to bring the car to Subaru Dealer because she said it has still warranty on that car. I told her that it should be fix by Derrick dodge. She said you can bring it back but never mentioned who will shoulder the expenses. I feel I was being robbed. More

Poor customer service My brother and I had bought a truck through our company. My brother had been the one dealing on the truck and got everything in order. I then had a d My brother and I had bought a truck through our company. My brother had been the one dealing on the truck and got everything in order. I then had a day off work, and thought I would make the trip up to Edmonton to pick up the truck. I called ahead and explained my situation, that I was not the one dealing on the truck but would be the one coming to pick it up. I spoke to the sales manager, who passed me through to finance to see if it would be sufficient. She said all I would need to do is bring a void cheque and we could make it work. I notified them I would be passing through the city in 4 hours and she assured me she would have everything ready. I hop in with a friend that was going to Edmonton for the weekend and got a ride to the dealership, walk through the doors, identify myself, and got a deer in the headlights look, as if I was some sort of creature from another planet whom they knew nothing about. Explained the situation to the same girl i spoke with on the phone and she still assured me that I could take the truck, the only stipulation is that I would have to bring the paper work home to my brother, as his name was on all of the paper. I then got approached by a salesman who told me, "dealerships don't like surprises , you really should have planned ahead." I felt like telling the dope that I did plan ahead, and explained to the finance lady I was not the one who dealt on the truck, but would be the one coming to pick it up . It was your guys' incompetence that lead to this " surprise", not mine . She then tells me I need to take the truck for a test drive, and she will handle the paper work . No body gives me any keys to take the truck for a drive . I get approached by the salesman again and he said he was taking the truck to get detailed. Well the truck didn't move from the time I got to the dealership to the time I left. After sitting on the lobby for 2 hours, the finance lady gets the notion to tell me that there are too many "legalities" for me to take the truck, and that the truck was not even ready to be picked up , therefore my brother would have to pick it up at a later date . So there i stood, in a dealership , with no way of getting home, which is a 3 hour drive . Stunned, I called my friend who had originally drove me to Edmonton and he wasted the remainder of his day driving me back home. Not only did I waste an entire day accomplishing absolutely nothing, even though I was assured everything would work out, but my friend lost his entire weekend due to the dealerships lack of listening skills. Not even a "sorry for the inconvenience." Just a come back another day and Hopfully our heads are out of our xxxxx. I called both the finance manager as well as the sales manager at 3pm to see if I could get the paper work switched to my name (as I am half owner of the company). Neither of them called back. As i mentioned before, all I needed to bring was "a void cheque" and when I arrived to the dealership, all of a sudden they needed $5000 cheque. I'm not saying they should have just handed me the keys and let me take the truck, even though my name was not on any paper work,. What bothered me is that I called ahead, told them who I was, what I had planned on doing, and they were fine with it. Also that i wasted and entire day, my friends entire day, and a tank of fuel on something that could have all been avoided, had the dealership had any idea of what they were talking about. More

Kept our deposit, illegally AMVIC is investigating Derreck Dodge as they are not willing to return our $500 deposit. My wife and I were interested in a vehicle, but are 5 hours AMVIC is investigating Derreck Dodge as they are not willing to return our $500 deposit. My wife and I were interested in a vehicle, but are 5 hours out of town. The dealership told us they would hold the vehicle for us to drive down to see if we sent $500 on mastercard. We were told if we didnt like the car, they would return the money. Well, as you can imagine, they refuse to return the money, AND, refuse to even return our phone calls. Amvic told us as there are no documents signed to commit the consumer to a contract, the dealer must return the deposit in full. All fine and dandy, but Derrick Dodge is puposefuly awaiting for AMVIC to make them give it back. Childish. Dean Cox Grande Prairie, AB More

I bought a 2013 jeep compass, and must say, at first they were very helpful. My clutch went on my car before buying the jeep. They helped me with a loaner. I payed for my jeep with Cash, which you would thin were very helpful. My clutch went on my car before buying the jeep. They helped me with a loaner. I payed for my jeep with Cash, which you would think they would at least put a tank of gas in it when picking it up would be courteous, but I had to mention that it was almost empty. sigh.... So Part of the agreement of the trade in of the car with no clutch was that I would put the original tires back on (with rims) and take the winter tires off (with rims). I made an appointment on the date of purchase for a week later at 9 am. So when I arrived there ( week later).To find out I had to argue with the service people to the point of asking for a manager ( which took 30 min for a manager) to get them to do the work, which I was paying for to begin with... (Now its 10:10 am) they said they would call me when they finish, as for this service was being done on saturday , they close at 3:00pm. so I get a phone call @ 2:50. stating they are ready to be picked up. So I have 10 mins to get there, which unless I live beside the dealership I would make it. So I now have to make another appointment for Monday and leave work to pick them up. In the end I could have exchanged the tire myself fast and a lot less costly. wages and the 40$ to swop the tire. Such a simple task had to be such a pain in the neck. Ps. I also never got an owners manual. Not even sure if I want to tackle that task next!!!!!! I was also told I could go online to there website to rate there work. I have not come across a method yet!!!!!! More

The Derrick Dodge salespeople are pushing you to the finish line without answering any basic questions. They have little knowledge about the vehicles, they just want toget you into their office to sign finish line without answering any basic questions. They have little knowledge about the vehicles, they just want toget you into their office to sign the deal. If you like high pressure sales, this is the place for you! If you, like me, are not necessarily signing the dotted line today and need just a day or two to decide I'd suggest you go elsewhere. Yesterday was the second time I've tried to buy a brand new Fiat from them, but they still couldn't close the deal respectfully. First time I opted to go to another dealer a"Crosstown" and got what I expected with NO GAMES. I'm now looking to trade in my 500C for a 500L and I guess I'll have to do the same. More

AAA+++ SO HAPPY WITH ALICE. Just took home my new fully loaded Journey last night and am soooo happy. Alice, Dom, and Patrick were upfront, fast, no bull and got me into exactly what I wanted for a unbelie loaded Journey last night and am soooo happy. Alice, Dom, and Patrick were upfront, fast, no bull and got me into exactly what I wanted for a unbelievable low interest rate. Will definitely recommend. More

First problem: I Had gotten a flat tire in the summer First problem: I Had gotten a flat tire in the summer and I had to replace it so i obliviously grabbed the wheel wrench from the back and it wasn't First problem: I Had gotten a flat tire in the summer and I had to replace it so i obliviously grabbed the wheel wrench from the back and it wasn't the correct size of the bolts luckily I had a socket wrench and the right sizes laying in my trunk also so I went in and complained about it and asked for a wheel wrench that was the right size, he said it wasn't the wrench it was the bolts and I needed to replace them and it would cost over 400 for all of them why would I do that when I could buy a wrench that fits for less then 50? Second problem: My tranny went in my car on the way home from the city so I took it to a local garage to get the codes read I already knew the problem and they local dealership quoted me 2500 for the fix but they couldn't get me in until the following friday (this was on a sunday) I'm a student who works 8 hours a day and takes night classes for 5 hours so I don't have much time on my hands and I always need a car to get to where I'm going due to the fact I live out in the country so I called a few other places up and the soonest I could get booked was for a tuesday which was for derrick dodge so I took my car in knowing it was going to be a little more costly, on the monday they called me up saying that it was going to be over 4000 bones for the repair and the car wouldn't be ready until friday at this point I'm very unimpressed with them so friday rolls around and I find out they're charing me for a tune up and wheel alignment which i'm 100% sure I do not need because the plugs were changed recently and so was the oil so I got the tune up canceled but they said the wheel alignment was mandatory which it really wasn't they were just docking me for cash and they tell me it would be ready for next tuesday it's now monday before the tuesday it was suppose to be done and they called me today saying it would be ready this friday it's been two weeks without a car which is absolute xxxx for me i put on about 600 kms in a week.... The car in question is a 2010 dodge charger and I have no idea when or how much it's going to cost to get back all I know is i'm getting boned HIGHLY RECOMMEND AVOIDING THIS PLACE LIKE A DISEASE. More

Ok this is my second try to submit this review so if you see it twice I'm sorry. I have just recently purchased a brand new 2014 dodge ram 1500 Laramie it's is a great truck and very comfortable. When I bou see it twice I'm sorry. I have just recently purchased a brand new 2014 dodge ram 1500 Laramie it's is a great truck and very comfortable. When I bought the truck I had ask for one specific feature and was told it had it, I just learned it didn't so I contacted them. Wayne was very kind and helpful, he has made sure that they will put the feature in at no cost to me to make sure I got the truck I came there for. This was my first brand new vehicle and I am very greatfull to Derrick dodge and the employees for being kind and understanding it has made this first experience a great one. Old fashioned respect is something you don't find now a days and they defiantly have it so once again thank you . Katie L More

Worst service EVER! Freddy the salesperson seemed inexperienced, but we all can forgive that. Gotta start somewhere...Freddy good luck...quit...Get employment somewhere else. The Manager obviously inexperienced, but we all can forgive that. Gotta start somewhere...Freddy good luck...quit...Get employment somewhere else. The Manager obviously has no need to be respectful of customer's time/gas/ money. He wanted my money..That's it. I was scheduled for a test drive. Got off the phone with the manager at 11:00 am. I was wanting to know why a 2011 Dodge Sport with 88,000km could be going for $27,000 or more. Yup it was loaded with great options but clearly had been driven hard for two or three years. The manager knew I was coming down to Derrick Dodge in Edmonton within a couple of hours. I was scheduled to test drive at 2:00pm. Saturday. I showed up at 1:00 pm. No courtesy call given to NOT come...the truck sold. No courtesy call...... What? Are customer relations and simple respect and decency a thing of the past? How about a head's up to put a retainer down? They did offer me to test drive the vehicle over that weekend. I was originally there on the Thursday evening before. I decided not to take the vehicle for the weekend because the area of town I work at is sketchy and I did not want anything happening to THEIR vehicle that was in MY care..... I thought about them....They obviously, as I discovered had no such consideration for me. I decided to go back and test drive on the Saturday. I informed them I would be there by 2:00 or 3:00pm. I showed up at 1:00pm. That was when I was told the truck sold. Such a young manager and such POOR consideration of customer time/gas/energy. He spoke to me over the phone at 11:00 am THAT morning. He KNEW I was coming! Rude, rude, rude. I was NOT WORTH A COURTESY CALL??? ... Or at least a head's up that the truck may be sold...I would rather set myself on fire than go to a place that has absolutely no respect for the buyer. When I told of my experience to 3 other dealerships in Edmonton they "WERE NOT SURPRISED." Seriously??...Learn some manners Derrick Dodge manager! You took my contact information for a reason... Your own reasons. Don Wheaton's in St. Albert here I come! You guys are respectful...You phone me at home...You are looking for a truck for me that suits my needs...You have manners... YOU HAVE AND DESERVE MY BUSINESS. Clearly you deserve my money, too. See you soon. More