Davis Chevrolet

This place is a joke. All they have ever done since day This place is a joke. All they have ever done since day one is lie to me and give me trouble. I bought a used vehicle, Spencer Sawyer was the car sa This place is a joke. All they have ever done since day one is lie to me and give me trouble. I bought a used vehicle, Spencer Sawyer was the car salesman who helped me the day I came in looking for a car. That day he told me about their 90 day guarantee, if anything were to happen to the vehicle mechanically to bring it in and the dealership will take care of it. I had my car for less than 3 weeks before it started having trouble so I brought it in and they told me it needed a new engine! They then decided they would rebuild the engine without telling me. And then decided they would just get a new engine for the vehicle. I didn’t see this as a problem seeing as they have a 90 day guarantee on used vehicles (at least that’s what I was told by Spencer Sawyer when I purchased it) and I wouldn’t have to pay out of pocket. But wait! They lied about that. The 90 day guarantee is only for certified pre owned vehicles- which I found out after all this had happened. Thank god I bought an extended warranty (which they used for the purchase of the engine and parts after telling me they did not use my warranty) and why would a dealership use an extended warranty on a car they was driven less than 1000km after the date of purchase?? Any way I had the car for 1 week after the engine replacement and it started leaking coolant. So I brought it back and had to wait another 3 days for the new part to come in. I spoke the the manager Glen Smaha who had no intention of helping me whatsoever, he then handed me off to the sales manager Jerett Schneider and Spencer once again. They as a team refuse to help me in any way that suits my needs. they will not listen to my concerns as a consumer. They lied to me about the 90 day dealership warranty and then proceeded to say that they cannot confirm I was even told about the 90 day guarantee(so calling my a liar), they lied about not using MY extended warranty for the new parts even after asking Bryan Kooistra- the service manager face to face if they used it. And they don’t care about what happens in the further to this vehicle, they basically told me it’s my problem. They refuse to buy the vehicle back and the only options they have provided me are ones that ensure they make even more money from this situation. So would i recommend using Davis for any of your car needs? No I would not. Especially if you’re a younger aged female because they think they know what is best for you and won’t listen to anything you have to say anyway. I will not be sending any of my clients/ friends/family here any time in the future. More

working on sanitizing while maintaining great service A staff member was sanitizing surfaces during the time I was in the waiting room. The staff member I dealt with was efficient and the servicing was d A staff member was sanitizing surfaces during the time I was in the waiting room. The staff member I dealt with was efficient and the servicing was done quickly. I would feel comfortable, in the time of covid, in going back for service. More

The two young gentlemen were very friendly and polite. Great service. Very fast and efficient. Good knowledge of vehicles. I will definitely return for future service. Great service. Very fast and efficient. Good knowledge of vehicles. I will definitely return for future service. More

Very friendly, courteous and quick. I was greeted with a smile and the service was quick. My salesman asked me how my truck was. Great place to deal smile and the service was quick. My salesman asked me how my truck was. Great place to deal More

I am not giving full marks because I had two conversations try and accomplish my recall and they still did not comply with my request. They just did what they wanted despite my request. I simply conversations try and accomplish my recall and they still did not comply with my request. They just did what they wanted despite my request. I simply asked that they have the parts in stock as it did not take a rocket scientist or journeyman mechanic to diagnose the problem but they insisted on making me take another day and two hours of driving to complete the recall in the future when they have the parts. More

Great sales team and after sales support.very thorough and accommodating during my past visit . Thank you for all your help and looking after my repair and accommodating during my past visit . Thank you for all your help and looking after my repair More

Another great experience at the Davis express lane in Airdrie. Quick efficient service. They were even very accomodating to my dog, who happened to be with me. Great job. I will definitely return for my Airdrie. Quick efficient service. They were even very accomodating to my dog, who happened to be with me. Great job. I will definitely return for my next oil change. More

Always have had excellent service at this dealership everyone is very friendly and professional very knowledgeable about the products they deal with just a great dealership everyone is very friendly and professional very knowledgeable about the products they deal with just a great dealership More

Communication is essential for good customer service. I wasn’t advised about warranty work being done. Shuttle was 1.25 hour late. I would have appreciated an honest answer about when the shuttle would be wasn’t advised about warranty work being done. Shuttle was 1.25 hour late. I would have appreciated an honest answer about when the shuttle would be picking me up. I was under the impression that my was car was in for an oil change, tire rotation, multiple point inspection and possible cabin filter change. I was told that they would look at the filter first before changing. I was also informed that I would get 3 times the air miles and a free oil change coupon for my next visit. I may receive these two promised items in the mail. I really hope Davis comes through on their promises. Overall, I am happy that the warranty work was discovered and completed after the multiple point inspection; however I would have appreciated a phone call. Bryan wrote to give the customer 3 times the air miles and free oil change coupon on my work order; unfortunately Carla was unable to process this upon payment. More