Crystal Plymouth Chrysler Ltd

2 Vehicles serviced - BELANGER CHRYSLER DODGE JEEP RAM INC My wife and I each had our vehicles (both Dodges) serviced within 2 weeks of each other. The Service Advisors provided good service and were friendly My wife and I each had our vehicles (both Dodges) serviced within 2 weeks of each other. The Service Advisors provided good service and were friendly. The issue I have was with the actual work completed and the charges we incurred. My vehicle was brought in for intermittent stalling and refusing to start. A code appeared which was P0688 (ECM/PCM Power relay Sense Circuit). I personally know a certified technician and brought my vehicle to them. They inspected both fuse boxes, all relays, all fuses, the battery, the battery terminals, inspected the undercarriage of the vehicle for any damage. Went for a test drive with various driving patterns. They even swapped the relays for the ECM to see if that would be the issue. I was informed that perhaps my ECM was defective and it was recommended that I bring my vehicle to Dodge. I informed the individual at the service counter of the issues and all the inspections the certified technician completed before hand and requested an appointment. They were 45 minutes late to take my vehicle in (as per my scheduled appointment) and kept my vehicle for an extended period of time. They confirmed that code P0688 was still present but they only swapped the relay (which was already done) and then proceeded to charge me for swapping one relay with another that was found in my fuse box. They cannot even confirm if this was an adequate repair for the issue. My wife's vehicle was brought in for a vibration at speeds of approximately 110km/h. I inspected all four tires and noticed that the front driver's side wheel was missing a wheel weight. My wife brought her vehicle to the dealer for a inspection of the vibration as well as her power mirror switch was not lighting up when the headlights were turned on. Their solution was to hose the wheels to remove "Ice build up" (note my wife's vehicle is garage stored every evening). Their technician also inspected another vehicle of the same make/model that was found on their lot to confirm the mirror switch may not turn on with the headlights but proceeded to charge us for both services. My issue with this is that I doubt ice was built up when the vehicle is parked at well below freezing temperatures in our garage and after their solution of hosing the wheels, the vibration persists. I have doubts on if they adequately test drove the vehicle to speeds of 110km/h when there are no roads near the dealership you can safely or legally do so. As for charging a customer for a technician to go outside and check a vehicle meters from the garage and confirm that the switch does not light up is indecent customer service. My vehicle will not be returning to Belanger. More