We bought our first CX5 in September 2016....and everything was good. Seemed like a great place, and everyone seemed professional. That vehicle was written off after an accident, and since we liked the CX5 we wanted another one. Drove off in a new 2017 CX5.
There was a discrepancy with my Total Loss credit, which I brought up with the financial advisor, and since then, I've had no emails, or phone calls returned from them.
Seems like professionalism and courtesy end when they have your money. Very dissatisfied and dissapointed at the apparent lack of fundamental customer service skills.
Despite this, its a nice vehicle. But had I known this before I would have bought something else, let alone 2 new vehicles in 6 months.
After 3 weeks of no return calls, I contacted Mazda Canada Customer Support, and all of a sudden, phone calls returned.
And...as it turns out, the 2017 Cx5 GS I purchased is defective. An unreliable lemon as the battery mysteriously drains. The vehicle, which I've owned for a month is sitting at their shop, with no ETA on the repair.
At the very least, Mazda has given me a rental from Enterprise, which I've found to be far superior, because it actually starts. But its a far cry from making things right. Not even close.
Its of no matter to them, they already took my money. Twice.