Crowfoot Dodge Chrysler Inc.

We recently purchased a 2022 Dodge Ram Bighorn from Raj NV; he was very personable, knowledgeable and attentive to find the best vehicle that suited our needs. We also had a positive experience with Finan NV; he was very personable, knowledgeable and attentive to find the best vehicle that suited our needs. We also had a positive experience with Finance Manager Dave Herard who provided honest advise for us in our selection of vehicle care products and warranty protection. More

I called Crowfoot Dodge to talk to a technician. I gave the info about my jeep and explained that it is leaking oil. He said that I have to bring the jeep to check it and that it will be $150 per h I gave the info about my jeep and explained that it is leaking oil. He said that I have to bring the jeep to check it and that it will be $150 per hour or $80 for half an hour. I also asked for the cost to replace the differentials and transmission oils. He said there is a package for $450 for both. Two days later I called to book an appointment. On the phone I asked again how much will it cost to check the problem in my Jeep. I was told it is $165/hour or $85/half an hour I told her I was told $150/hour and $80/half an hour when I phoned two days prior. She said okay, I will put it in computer for $150. When I dropped off the car, I spoke to Advisor Sally. I explained to her that my jeep is leaking oil and to please check the oil and fluid to see where the leak is coming from. She put $175 per hour. I told her that so far I've got 3 estimates for checking my car....$150, $165 and now $175. She said ''okay, I'll put it for $150 and see what happens''. I also asked her for the estimate on changing differentials and transmission oils. She said $450 for transmission and $550 for differentials. I left my Jeep, they gave me a ride home. Few hours later she phoned me and told me that the radiator is leaking. I told her that it can't be the radiator because the amount of fluid in radiator has not changed. I took the picture of the leaks in my garage which was on the cardboard I put under the jeep to protect the garage floor. When I went back to Crowfoot Dodge I showed Sally the picture. She was surprised and said "wow, that's a lot of oil". She told me to sit in the waiting room and they will check the Jeep again. I told her that shouldn't the technician check the problem since I told you that there was oil leaking? She seemed a bit nervous and told me this was misunderstanding. Again I told her that I explained that the problem is that the jeep is leaking oil. She apologized and told me to sit in the waiting room again. I waited for about two hours. Finally I got tired of waiting so I went downstairs and asked her what's going on? Why is it taking time? She said '' I have an answer for you. The oil filter adaptor housing is leaking oil''. She gave me the estimate to fix it. But without my knowledge she put on paper that customer declined for repair it at this time. She told me that she's charging me only for half an hour. I asked if that is $80 and she said yes. I thanked and appreciated her. She gave me the invoice but I didn't check it. When I went to the cashier to pay I realized I was being charged $130.05. I told the cashier that it was supposed to be $80. The cashier told me to check back with Sally. When I went back to Sally, she was talking on the phone. I waited until she was done then I asked her why is it this much when she said earlier that it will be $80 only. In fact their technician didn't spent more time to check my car to find the real problem until I showed her the picture of the oil leak. I was ok with $80 but this is too much. Suddenly she got angry and told me ''this is the cost. Okay?'' I told her I have no choice but to complain to the company. She told me I have rights to complain. When I look around me, I noticed that I was surrounded by at least 10 employees, some of them wearing a service uniform. I became alarmed and wonder what was going on. I felt afraid. I went inside to pay the cashier. While I was paying, I noticed that from behind the door, one employee was peeking at me. Some of them were standing in the corners looking at me with their arm crossed on their chest. I was surprised and felt threatened. It felt like I was surrounded by gang members who are ready to attack me. I have never experienced this in my life. I brought my Jeep to Varsity dealership instead to fix it and paid $300 less than what Crowfoot Dodge quoted me. I called Crowfoot Dodge Service manager to tell him what has happened in his shop during my visit. He told me that this kind of bullying is not allowed in their work place and promised to call me back on Monday as it was Friday afternoon. But I never heard back from him. Think twice before you leave your vehicle for any service at Crowfoot Dodge. More

I am writing this because, what I brought my vehicle in for, was not what I was charged for. My vehicle concerns were not addressed properly, and the incorrect narrative on my work order/invoice was writte for, was not what I was charged for. My vehicle concerns were not addressed properly, and the incorrect narrative on my work order/invoice was written to justify the repair that was done. On Oct. 11, 2022 we called into Crowfoot service department and spoke with Sarah W. We explained that our vehicle was smelling like burnt plastic. She said to bring it in. On arrival it was clearly stinking inside my vehicle and outside, of burning plastic. Sarah said we would need to have it scoped. Later that afternoon we received a callback from Sarah telling my husband that my radiator was cracked, and that the technician was 90% sure the burning smell was coming from my radiator. My husband questioned that diagnosis as we have not seen any leaks in our garage, and the fluid level was still good. We have to trust the professionals, so we told her to go ahead and repair it as needed. The next day my car still smelled like burnt plastic. I called Sarah and she said it could take a couple days to go away. I also asked her if she could correct the original paperwork/invoice as it was worded all wrong. It stated that our car "smells kinda sweet." I don't know why she put that on our work order as my car smells nothing like sweet. It plainly stinks like burnt plastic. She then got very angry and rude. She said that she couldn't correct or change the wording and that was too bad for us, as we already signed off on it. I then googled on my computer "why would my car smell sweet"? I was appalled when I found out that a sweet smell means your radiator is leaking. I now felt tricked. The narrative on my work order/invoice was written to justify the repair. The next day we called to speak to the service manager. That was Chris J. This is now Oct 14,2022. My vehicle is still smelling awful, like burnt plastic. We leave the vehicle with Chris. He takes it out for a drive and confirms the burnt plastic smell. We came in to speak with him. He tells us that he smelled the burning smell and he had the vehicle hoisted up to look under it. Then he tells us that he sees what looks to be plastic bags or similar, all melted and stuck to our rear exhaust. He even shows us photos on his phone of the melted plastic stuck there. Of course my husband asks "Wouldn't your technician have seen this when he hoisted it up to scope it?" And Chris answers, "yes, but he was looking for a SWEET SMELL!" Bingo, we felt scammed. We did not bring our vehicle in because of a sweet smell. We did not bring our vehicle in for a new radiator. We brought our vehicle in because of a burning plastic smell. The manager himself witnesses the melted plastic on our rear exhaust and takes photos. I think it's clear that what we brought our vehicle in for, is not what Crowfoot service decided to repair for us. We left there feeling betrayed over the injustice that was done to us. We were showed photos of the plastic melted on the bottom of our exhaust system. This verifies the exact reason that we brought our vehicle into Crowfoot Dodge for service. Now I want Crowfoot Dodge do the right thing, and charge us only for the hour it took to scrape the melted plastic off our exhaust system. We were billed $1517.50 in total. They offered to credit us $459.87 for the labour on the replaced radiator, as the smell of burnt plastic was not addressed properly. We appreciate that gesture, but I think Crowfoot service should take full responsibility for all of this. It should not still cost us $1057.63 because your service technician incorrectly stating that our vehicle smells "kinda sweet", causing repairs and a huge invoice to us, for something we didn't come in for. More

If I could give this dealership zero stars I would. I was sold a defective vehicle that I purchased brand new for my family. The entertainment system has never worked and I have brought it in multipl I was sold a defective vehicle that I purchased brand new for my family. The entertainment system has never worked and I have brought it in multiple times for service to fix the many, many issues. None of those have resulted in a solution which is communicated to management and yet nobody at this dealership, specifically sales manager Aldo and service manager Chris, follow up with next steps. I am constantly leaving voicemails and emails and told someone will look into it and give me a call in a few days and it never happens; or nobody is ever in the office or around their phones. If I'm told a manager will be present at my appointment to ensure the issue is handled properly, day of, that manager is nowhere to be found. If I'm told to book an appointment with someone to try to fix the issues, that person isn't there when I arrive for the appointment. If I'm told a diagnostic of my vehicle was sent to Chrysler and management and someone will be in touch with me to review it, nobody contacts me. This dealership has the worst customer service of any dealership I have ever dealt with, Chrysler or otherwise and it's become quite clear they hope I just give up trying to hold them accountable for selling me a lemon of a $70,000 vehicle. They know it's an issue but leave it to me to take time away from my family to chase down anyone who is willing to take my concern seriously. Perhaps poor public reviews will get them to care a little more and step up to the plate? More

I recently purchased a used vehicle & couldn't be happier with the way I was treated by Raj. Amazing assistance & the service I received was outstanding. I have nothing but good things to say about Raj & hig with the way I was treated by Raj. Amazing assistance & the service I received was outstanding. I have nothing but good things to say about Raj & highly recommend him whether purchasing new or used. Thankyou Raj for making my purchase stress free. More

This dealership especially Angelo went out of their way for us this afternoon and given us excellent service. After an upsetting start we have done a complete 180 on the service we got in the end. I would for us this afternoon and given us excellent service. After an upsetting start we have done a complete 180 on the service we got in the end. I would commend Angelo for a job well done and we look forward to many more dealings with him in the future as we are loyal and happy Dodge owners. Never had a bad dodge product ever More

Raj NV is a man with a great personality and knowledge base of all the vehicles at Crowfoot Dodge. He will do what it takes to satisfy your requests at a very competitive price. He was wonderful to in base of all the vehicles at Crowfoot Dodge. He will do what it takes to satisfy your requests at a very competitive price. He was wonderful to include negotiating requests. I highly recommend him. He has many awards and deserves them. Thanks Raj! I will recommend you for sure. Robin William Handyman More

I had my car checked which i bought here because something was rattling. after 2 days i got my car back. they did not know what it was, they referred me to another garage. and gave a bill of $500 something was rattling. after 2 days i got my car back. they did not know what it was, they referred me to another garage. and gave a bill of $500 (so my car is still rattling and I'm lost $500) I do not recommend this garage for a car repair More

It was an awesome experience and the whole team was incredible. Raj was the best. incredible. Raj was the best. More

This dealership is definitely not the car dealership you wanted to go in. I can’t believe the terrible customer service they have provided & the lies they all plays it with customer’s . Our experience with wanted to go in. I can’t believe the terrible customer service they have provided & the lies they all plays it with customer’s . Our experience with them were terrible, GM Aldo Halladay & Sales person Patrick Zheng WANG have promised to give my friend additional service but none of it was done properly. So after the incident I went up to google and wrote a review against the crowfoot dodge dealership, then the manager of crowfoot dodge have asked Sales person Patrick Zheng Wang to message me and ask me what I want in return and so I can delete my previous review on google. Obviously my review was my truth and honest words, so of course I wouldn’t do anything to go against my consciousness with them trying to bribe me. In conclusion I just wanted “EVERYONE” in the market to be aware of this unacceptable dealership. There are plenty of other dealership to go to, so please just be cautious for all the scammers out there, especially Crowfoot dodge. Do not go there if you don’t have to, you will sure be disappointed and be super angry at the end of the service or transaction. Believe me, don’t say I didn’t warn you. More