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Crosstown Chrysler Dodge Jeep Ram

Edmonton, AB

4.6
2,383 Reviews

15520 123 Ave NW

Edmonton, AB

T5V 1K8

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Showing 2,383 reviews

September 12, 2016

Excellent I would like to thank Moustafa, Adam and Mel for their great team work in assisting me in find my dream jeep. They were so nice and friendly. They sh More

by bronx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam El Najjar, Moose Zarandah, Ismael Mirza
September 10, 2016

Easiest purchase I've ever made Pat Savoie is customer service at its finest. He started by getting all my information ahead of time so when we got to the dealership it was a breeze. More

by CarlyJeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Savoie, Joy Gobeil
Sep 12, 2016 -

Crosstown Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your experience with Crosstown and Pat Savoie. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new Jeep. Pat, Joy and the team will be thrilled to hear your feedback! Respectfully, Shellian Bremec Marketing Manager

September 09, 2016

Oil change Cassandra James L and Brian N are the xxxx. Got my oil changed up and fixed my cargo brake light with no hassles!!! 9 dollars was a lot cheaper than 1 More

by Brucedeuce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Liberona, Brian Neggers, Cassandra Brochu, James Lasytchuk, Dwayne Bubley, James Aubrey, Shane Desaulniers
September 09, 2016

Greasy They sold me a car without a factory remote start in it. When I specifically had asked if it was a fort remote start and they said yes. Well they lied More

by paytielep
Recommend Dealer
No
Employees Worked With
Lyle Najjar, Ray Fiddler, Scott Saunders
Sep 09, 2016 -

Crosstown Chrysler Dodge Jeep Ram responded

Good morning, I would like to thank you for using dealer rater to write a review. I would like the opportunity to look into your concern. can you please email me at sbremec@crosstownchrysler.com with your contact information or call me at 780-488-4881 ext 1701. I will be in the office today until 2:45 and returning on Monday at 8:30 am. Sincerely, Shellian Bremec

Sep 12, 2016 -

Crosstown Chrysler Dodge Jeep Ram responded

Hi Payton, Thank you for providing me with your full name and contact information. I have reviewed your file and I see that you purchased a ford escape from our used car department in January 2016. You mentioned that you have concerns with the electrical and unsafe wiring. Did you bring your vehicle to crosstown to have this diagnosed? I was trying to review the service record, but I was not able to find it. Can you please let me know who you were dealing with in regards to your vehicle concerns? Thank you Shellian

Sep 23, 2016 -

Crosstown Chrysler Dodge Jeep Ram responded

Hi Payton, Thank you for taking the time to write your review, we are truly sorry we were unable to connect in order to come to some sort of resolution regarding your concerns. The vehicle that you purchased from our used car department is a ford and the previous owner would have had the remote start installed in the vehicle if it was not installed by ford. I have spoken to our management team and they are unaware of any concern regarding your vehicle being brought to their attention, I have checked our service records for any concern with the remote and was unable to find a record. To my understanding you had your vehicle at a ford dealership with a concern for the fans not working and according to the repair order they were unable to duplicate your concerns and noted that it may be due to a remote start install. Crosstown is more than willing to assist with your concern, but in order to do this we will need to have your vehicle booked into our service department. I have left you two voicemails in order to make these arrangements. Please feel free to contact me at your earliest convenience to make these arrangements. Sincerely, Shellian Bremec 1-800-209-8194 or sbremec@crosstownchrysler.com

September 09, 2016

Finally got my new truck! I came in to see Colin about a new truck! I knew Colin from before and he was always a straight shooter. All the customer service was great. The be More

by Oilersfan22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Dzurka, Jerry Ziniak
September 08, 2016

1st time used vehicle . Unbelievable service.Tony Surtida is the best, his like a magician , doctor . If you have any problem he can fix it.Lyle is fast doing my paperwork. More

by Berdie50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Surtida, Lyle Najjar, Husny Ismael
Sep 12, 2016 -

Crosstown Chrysler Dodge Jeep Ram responded

On behalf us all of us at Crosstown, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Tony, Lyle and Husny. We will be sharing your feedback amongst our team. Enjoy your new vehicle and please come visit us again soon! Respectfully, Shellian Bremec Marketing Manager

September 08, 2016

Fantastic Experience!!!!! I recommend Mr. Chester and Mrs. May Tiongson most specially Mr. Marko Kamal Business Manager because his friendly, approachable, kind and very helpfu More

by Joshua Espinosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chester Tiongson, Marko Kamal, May Tiongson
Sep 12, 2016 -

Crosstown Chrysler Dodge Jeep Ram responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that Chester, May and Marko were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, Shellian Bremec Marketing Manager

September 07, 2016

4th Time New Vehicle This is my 4th New vehicle from this dealership. They listen to what I am looking for and do everything to ensure I get what I want. I enjoyed dealin More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moose Zarandah, Jerry Joseph
September 06, 2016

Exceptional customer service! I rated my experience 5 stars because the people I dealt with were all very friendly, my oil change was done really quick, and because I felt like a v More

by TylerGohier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Brochu, Teddy Garcia, Hemil Bhagat
September 05, 2016

Looking for a new jeep I went into the dealership looking for a jeep. I found that the service was outstanding. Manny and Marko were amazing. Excellent customer service and More

by Alia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Hanna, Marko Kamal
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