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Crosstown Chrysler Dodge Jeep Ram
Edmonton, AB
2,306 Reviews
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Showing 2,306 reviews
May 25, 2016
oil change Good service, spotless bays, polite staff, excellent waiting room, best coffee anywhere, quick turnaround, easy to get too, very well enformed technic Good service, spotless bays, polite staff, excellent waiting room, best coffee anywhere, quick turnaround, easy to get too, very well enformed technical staff and very patient with unruly customers! More
by runner88
Employees Worked With
Kyle Sperling, Cody Legault
May 24, 2016
Scammers!! They don't care about customer service!! Unfortunately I have had a bad experience with Crosstown Auto. Back in 2013 I purchased a Ram sport and initially had a great experience with the deal Unfortunately I have had a bad experience with Crosstown Auto. Back in 2013 I purchased a Ram sport and initially had a great experience with the dealership. Trevor, my sales advisor was incredible, he was honest with me, didn't try to squeeze in any "hidden fees" and I felt like I received a good deal. (Trevor is now at Northstar Hyundai, if anyone is interested, he was great!) About a year after having my truck there was an electrical issue that was covered by warranty, Crosstown Auto was again very helpful. I had to leave my truck there for 4 days, they put me in a demo vehicle and even filled my tank and gave me a gas voucher. My bad experience came from my second vehicle purchase. I went back to Crosstown Auto in 2015 and purchased my second vehicle, a Dodge Dart. Trevor was no longer working there, so I went to another sales advisor, everything "seemed" good. I bought a car that was used as a demo, it had 1200 KM on it, and was smoked in by one of the sales managers, we agreed that because of this issue, they would take $1500 off the total cost of the car. That did not happen, they checked the car off as "new" and wrote that it had 112 KM on it. I was also promised a $500 referral bonus, they told me that they had cut me a cheque and I should receive it in 7-10 business days. I waited for the cheque to come and it never did, I called the dealership and was again told, "it was in the mail". After waiting over a month, I reached out to them again and they said I wouldn't be getting my referral bonus, which would have been perfectly fine if I wasn't lied to in the first place, instead, they told me multiple times that "it was in the mail" which was complete bull****! My most recent issue happened when I took my car in because of a faulty battery issue, I was unable to shut off my car without needing a boost to start it again, this was all covered under warranty. I took it in Tuesday morning, assuming that I would be able to get a loaner vehicle considering that I paid for the extended warranty on my car, this was not the case, the best they could offer me was a shuttle service home unless I decided to trade in my car that day, then they would provide me with a loaner vehicle no problem. (Really great that they will do whatever they can to just sell another vehicle, but not maintain good relations with current customers, especially when the issue with the car was a manufacturer issue) Which I find to be completely ridiculous, I have dealt with Sherwood dodge and Go Auto and both dealerships always provided me with a loaner. So, 7 days later (without a vehicle, and a child that needed to get to school) my car is finally ready to pick up, a simple battery replacement somehow took them 7 days to complete. When I get into my car, I notice that my gas light is on, my gas was at 1/4 of a tank when I brought it in. They didn't give me a gas voucher or even topped up my gas, which I understand isn't required but I did expect it to be curtesy. So after spending a total of $90,000 at Crosstown Auto, they didn't even have the common curtesy to give me my $500 referral bonus, or even a simple gas voucher to make up for the gas that THEY used. I have realized that they really only care about making that initial sale, once you're out the door and they have your money, they treat you like s**t, don't expect anything from these guys. They should be focusing on maintaining customer service so they can get repeat customers, as I would have been again. I am looking to trade in my car within the next couple months and I definitely will not be back to Crosstown Auto. I highly recommend ANY other dealership!! More
by Briannadawnk
Employees Worked With
Trevor
May 22, 2016
More than a Dealership They understand the situation of the customer especially in the rough times of their life and look up for the solution to make ends meet. I highly rec They understand the situation of the customer especially in the rough times of their life and look up for the solution to make ends meet. I highly recommend CROSSTOWN especially for the first time buyer of brand new or even used vehicle. Special thanks to Joe Medina , Robbie Gordash and Tony Surtida. Emily More
by Emily
Employees Worked With
Joe Medina,Robbie Gordash, Tony Surtida
May 22, 2016
Great staff :-) Thanks Cassandra for your help- Crosstown staff are always very friendly and helpful when I need servicing for my car or have a problem, so always go Thanks Cassandra for your help- Crosstown staff are always very friendly and helpful when I need servicing for my car or have a problem, so always go to Crosstown :-) More
by Jodi
Employees Worked With
Cassandra Brochu, Teddy Garcia, James Lasytchuk
May 20, 2016
quick lube In and out. Always never a problem. always welcoming and address the problems before hand. The free car wash is a bonus. Will be bring all three of my In and out. Always never a problem. always welcoming and address the problems before hand. The free car wash is a bonus. Will be bring all three of my vehicles in on a regular. More
by DoDgE
Employees Worked With
Cassandra Brochu, James Lasytchuk, Cody Legault
May 18, 2016
Trade for new Dodge Journey 2016 An excellent service in a friendly environment. Waiting period; not so long and we got want we wanted to with a good deal. I strongly recommend this d An excellent service in a friendly environment. Waiting period; not so long and we got want we wanted to with a good deal. I strongly recommend this dealer to others. More
by Megmeg
Employees Worked With
Tony Surtida
May 14, 2016
Exceptional salesperson After looking for weeks into getting a vehicle and the amount of stress from other dealerships trying to sell me anything they had just to get rid of After looking for weeks into getting a vehicle and the amount of stress from other dealerships trying to sell me anything they had just to get rid of off of their lot and mind convincing battles I was challenged with ,I finally was recommended to Mauricio Roa .What an exceptional salesperson, he actually took the time to listen, I felt he went out his way and beyond to make me happy and excited to buy a car. Definetly will recommend him without a doubt!!Excellent service!! :) More
by Katigonzalez
Employees Worked With
Mauricio Roa
May 13, 2016
Great experience Very polite and friendly service advisor. Chelsea was efficient and called me when the job was done. All I needed was changing my winter tires over to Very polite and friendly service advisor. Chelsea was efficient and called me when the job was done. All I needed was changing my winter tires over to the summer ones but they treated me as an important customer and even gave me a free car wash at the end! More
by Wayne Youngward
Employees Worked With
Chelsea Pepper
May 11, 2016
Getting it right the first time. I just recently took delivery of my 2016 Ram 2500 Laramie Longhorn Limited at Crosstown. This vehicle replaced my 2014 Ram Laramie. Both of my trucks I just recently took delivery of my 2016 Ram 2500 Laramie Longhorn Limited at Crosstown. This vehicle replaced my 2014 Ram Laramie. Both of my trucks were factory ordered from Crosstown. Pat Savoie ordered the most recent vehicle for me and was very detail orientated ensuring that my needs were identified and reflected in the new truck. Once the vehicle arrived it was fast tracked through PDI and made ready for my final inspection. All of my "add on needs" we're looked after by Tyler Vinck who mans the Parts desk at Crosstown. Tyler assisted me in choosing the parts that would best suit my needs as working in the construction industry will test all parts to their limits. Would I recommend Crosstown to my friends? Absolutley, the team I named above that worked with me are top notch in the automotive industry. More
by Glen F
Employees Worked With
Tyler Vinck, Pat Savoie
May 09, 2016
Once they have your money they don't care! This dealership is a joke I have bought 3 vehicles from them totalling over $140K. My most recent purchase was a 2015 Dodge Ram Laramie 1500. after go This dealership is a joke I have bought 3 vehicles from them totalling over $140K. My most recent purchase was a 2015 Dodge Ram Laramie 1500. after going back and forth to the dealership 4 time to get the second set of keys I should have known they were fools. I noticed a week or so ago rust appearing on the chrome. The truck has 9000km on it its 8 months old. I brought it in and they told me to use steel wool and that pretty much tough luck. The service manager is arrogant and rude I would not purchase a vehicle there or have it serviced there ever again. If you like good customer service I would recommend a smaller dealership perhaps a Chev or a Ford that can withstand the elements even. More
by mandicur
Employees Worked With
Jackson, Doug Purdy
