Crosstown Chrysler Dodge Jeep Ram

STRIKE ONCE MORE!! EXCELLENT SERVICE PERFORMANCE Yesterday, I have a schedule for Safety Recall Service S08 Power Steering. I was provided with Excellent Service rendered one of your employees, Mr Yesterday, I have a schedule for Safety Recall Service S08 Power Steering. I was provided with Excellent Service rendered one of your employees, Mr. Allan Angeles (Service Advisory). He helped me to solved not only the recall service other than that, I feel something rare noise coming from my transmission gear. Now when I tested to drive and come back home I feel more comfortable and Safety First given to my family. Once Again, "Great service makes your customers feel that we CARE" Chester Tiongson- Thanks for the test drive... Regards, Ferdz More

absolutely All of them were very accomodating. Credits to Ms. May for assisting me well. Checking all the best vehicle that suits my budget but with great featur All of them were very accomodating. Credits to Ms. May for assisting me well. Checking all the best vehicle that suits my budget but with great features as well and perfect for my family. Mr. Moose is great too. Overall With the employees they were all good and nice. More

Great service and selection This is the second Dodge minivan we have purchased at Crosstown Motors. Both times the sales person we dealt with was helpful and interested in our sp This is the second Dodge minivan we have purchased at Crosstown Motors. Both times the sales person we dealt with was helpful and interested in our specific needs and requirements. Several options were presented for us to choose from. Service was excellent with timely follow-up and communication. We appreciated the fact that we got good information and facts, with minimum hype and hard sell. One minor disappointment was that the final payments and price were higher than originally quoted. So beware of those extra / hidden charges and fees (extended warranty, etc). Be sure to ask and understand the extra fees, and remember it is your right to say "NO" to any of them. More

Fast, no-fuss oil change I went in to get an oil change and was in and out within 25 minutes. Of course they tried to upsell other "recommended" services but i declined and th I went in to get an oil change and was in and out within 25 minutes. Of course they tried to upsell other "recommended" services but i declined and they didn't push it. Good service, friendly staff, my go-to dealership in Edmonton. More

Customer Service not what it used to be. Having bought a new vehicle previously from Crosstown in 1997 and having my 200 serviced there previously I went back expecting the buying experience Having bought a new vehicle previously from Crosstown in 1997 and having my 200 serviced there previously I went back expecting the buying experience and customer service to be of the same quality it was in 1997 or in the service bay. It wasn't even close. I traded in a fully loaded 2013 200 for a very lacking in options 2015 Compass. It was like my wish list fell on deaf ears. (I didn't think command start was unreasonable in Alberta). I should have put my foot down and demanded more vehicle options to choose from so I do realize it is my fault that I now have a vehicle am I not 100% happy with. I didn't realize until I was driving it home and scrolling through the menu settings that it doesn't even have a compass in it. How's that for ironic. I should have just walked away and gone to another dealer when my frustration level went through the roof rather than just take what they had to get it over with. When going over the financing I was told they could "get me 4 oil changes". To me that implied they would be free but they were not. When I reviewed the bill of sale and questioned the amount of the payments he seemed offended. There were items in there that I did not ask for like employment insurance and bi-weekly payments. Makes me wonder how many people just take what is presented without knowing what really isn't needed. By removing items I didn't want or need my monthly payment dropped by almost $150. Guess they figured the free car washes and a $50 credit on my Crosstown card would make me happy. Using the car wash is almost as frustrating as the sales people. More

2015 Jeep Cherokee North Service Visit I took my vehicle in for a regular oil change visit and was given recommendations on some extra work that was close or needed to be done at this time. I took my vehicle in for a regular oil change visit and was given recommendations on some extra work that was close or needed to be done at this time. These included Tire Rotation, New Front & Back Wiper Blades, Engine Additive and Cabin Air Filter. I chose to do all and as a result was given an extra discount on labour, which was appreciated. The whole visit took about an hour, so I was in and out very quickly. The service was great and since just an oil change can take up to 30min to 45min this time that the whole deal took was great. More