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Crosstown Chrysler Dodge Jeep Ram

Edmonton, AB

4.6
2,383 Reviews

15520 123 Ave NW

Edmonton, AB

T5V 1K8

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Showing 2,383 reviews

November 12, 2016

never buy a vehicle from this dealership Was bamboozled into and ripped off on a used Grand Jeep Cherokee. Will never ever buy a vehicle new or used from this dealership. My boyfriend was t More

by nothappy123
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
prefer not to say
Nov 14, 2016 -

Crosstown Chrysler Dodge Jeep Ram responded

Hello, I am really sorry to hear that you feel you were ripped off on the Grand Cherokee you purchased and that we coerced you into purchasing the vehicle. I would like the opportunity to speak with you regarding your concerns. Can you please email me your contact information at sbremec@crosstownchrysler.com or phone: 780-488-4881 ext 1701? Thank you Shellian

Nov 20, 2016 -

nothappy123 responded

Unless you plan on reimbursing me for the amount I was overcharged or the packages I was SOLD that the sales person told me I was getting. Not once did he ask me if I wanted them or that they would cost more and be included in the loan. Leaving information out is the same as lying about it. He also told me I was getting credit for a vehicle trade in that wasn't true. All you did was pay off what was owed on it so essentially we feel ripped off on that too. We feel the vehicle was worth more than what you gave us. When you leave a dealership just having bought a new vehicle you should feel good about it not feeling like you were just ripped off and made the biggest mistake of your life. That is how I felt and just didn't know what to do about it. I had no intention of coming back to your dealership to trade off the vehicle so I lost all those extras that were supposedly free. So unless you want to reimburse me for the extras and the overcharge we have nothing to talk about. I hope your sales person can sleep at night knowing he makes his commission by ripping people off that may not know how to go about getting a fair price on a vehicle. I'm sure I am not the first person he has done this to and I'm sure I won't be the last. I have no intention of telling you who he is but the other dealership knew who he was when I mentioned his name. I totally stand by my review, One more thing the way you got us into your dealership was also a lie. Telling people that someone wants to buy their vehicle when all you want to do it get them to buy a new one is lying and isn't moral. There is more but I don't want you to be able to identify me so I am leaving it out. Thanks for nothing and an experience I will never forget and trust me when I say I will make sure none of my friends or anyone else that may ask me where they should buy a vehicle to make the same mistake I did by entering your dealership. I am very unhappy and sour by what happened but have to live with the fact that I trusted someone's word and signed for something that felt wrong right from the beginning. I am still thinking about everything and this may not be the end of where I take this. I guess it depends on what you want to do to rectify the situation. Selling me another vehicle is not an option. I have already purchased two from a different dodge dealership.

November 12, 2016

Thank you Very Much Jorge Maya Mi primer carro en Canadá , lo saque con Jorge Maya , fue muy fácil y rápido aparte de ser paisano Mexicano , es muy servicial , y se porta cuates si More

by Pablo c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Maya
November 12, 2016

Outstanding experience for new buyer!!! Sometimes it can be frightening to deal with car salesmen and their high pressure tactics. Nick Marando was an absolute delight to deal with. He is SO More

by SRT Lovers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Marando
Nov 21, 2016 -

Crosstown Chrysler Dodge Jeep Ram responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Crosstown with only the best there is to offer. It’s so nice to hear that Nick Marando helped to make your experience such a positive one. Enjoy your new vehicle! Respectfully, Shellian Bremec

November 12, 2016

Great Customer Service Felt welcomed as soon as I walked in. Great people, awesome gifts and I was very satisfied when I left. Quick and easy, I will defiantly recommend C More

by cook, jamie77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Hanna, Marko Kamal, Husny Ismael
Nov 21, 2016 -

Crosstown Chrysler Dodge Jeep Ram responded

We couldn’t be happier that Manny, Husny and Marko provided you with a great car buying experience. They are a true asset and we are lucky to have them on the Crosstown team. We hope you are enjoying your new vehicle, please come back to visit anytime! Respectfully, Shellian Bremec Marketing Manager

November 11, 2016

Worst experience ever in Canada (my first loan) My firts loan in Canada was unfurtanely with Jorge maya & crosstown,he sale to me a used truck 2013..one week later ,truck doesn't work....they refuse More

by Jorge8883
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robbie gotdash , Jorge Maya
Nov 11, 2016 -

Crosstown Chrysler Dodge Jeep Ram responded

Good morning, I am sorry to hear that you did not have a good sales experience. I would like to discuss your concern with you. I will be back in the office on Monday, November 14th. Please email me your first and last name along with your phone number. My email is: sbremec@crosstownchrysler.com Sincerely, Shellian Bremec

November 10, 2016

Great service awesome people great gifts nice location great hours they get you what you want quick service they don't rip you off straight up with you nice buildi More

by Chauch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam El Najjar, Marko Kamal, Ismael Mirza
Nov 21, 2016 -

Crosstown Chrysler Dodge Jeep Ram responded

On behalf us all of us at Crosstown, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Ismael, Marko and Adam. We will be sharing your feedback amongst our team. Please come visit us again soon! Respectfully, Shellian Bremec Marketing Manager

November 10, 2016

Quick lube not as quick as you may think! If you are planning to get an oil change, be prepared for 1.5 hours to complete. Very thorough , but as the name Quick Lube suggests, not so much! More

by Tippy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Brochu
November 10, 2016

Meant to be :) Dwayne was fantastic! We shared what car we wanted, the options we wanted and our bottom dollar purchase price. As we were making an offer at a diff More

by T AND D :)
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Fiddler, Dwayne Bubley
Nov 21, 2016 -

Crosstown Chrysler Dodge Jeep Ram responded

Good Afternoon, Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that Dwayne was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Thank you again, Shellian Bremec Marketing Manager Respectfully,

November 09, 2016

Stress free When I received a call from crosstown I thought to my self omg!! I really don't want to go threw this again. Buying a car in the past was so stressful More

by Cora76
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don Recep
November 08, 2016

Dishonesty and blaming each other for misinformation Your New Car Sales Manager is rude, thin skinned and just cost your dealership my business, and my families business . The Salesman was decent enough More

by kevin palmer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam El Najjar, Pat Savoie, Joy Gobeil
Nov 08, 2016 -

Crosstown Chrysler Dodge Jeep Ram responded

Good morning Kevin, I am really sorry to hear that you did not have a good experience with our Sales department. I would like to discuss your concerns, if you would be open to doing so? Please email me at sbremec@crosstownchrysler.com or call 780-488-4881 ext 1701. Thank you so much Shellian

Nov 08, 2016 -

kevin palmer responded

I am sorry, but your Sales Manager had that opportunity this morning when I arrived to have my deposit refunded. He chose to instead confront me about my review, called me rude again, and threw your salesman under the bus saying his absence in the dealership was not his problem. Well it certainly was not my problem the two of them cant get their information straight before contacting me to "come down and pick up my Jeep" at 2;00 pm yesterday.

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