Crosstown Chrysler Dodge Jeep Ram

Excellent salesmanship It was great service went out of his way to help me get the vehicle that I wanted. He took the time to find out what I wanted and needed. Then showed It was great service went out of his way to help me get the vehicle that I wanted. He took the time to find out what I wanted and needed. Then showed me vehicles that would match my needs. I was very happy with the service and professional service I received. More

Scammers!! They don't care about customer service!! Unfortunately I have had a bad experience with Crosstown Auto. Back in 2013 I purchased a Ram sport and initially had a great experience with the deal Unfortunately I have had a bad experience with Crosstown Auto. Back in 2013 I purchased a Ram sport and initially had a great experience with the dealership. Trevor, my sales advisor was incredible, he was honest with me, didn't try to squeeze in any "hidden fees" and I felt like I received a good deal. (Trevor is now at Northstar Hyundai, if anyone is interested, he was great!) About a year after having my truck there was an electrical issue that was covered by warranty, Crosstown Auto was again very helpful. I had to leave my truck there for 4 days, they put me in a demo vehicle and even filled my tank and gave me a gas voucher. My bad experience came from my second vehicle purchase. I went back to Crosstown Auto in 2015 and purchased my second vehicle, a Dodge Dart. Trevor was no longer working there, so I went to another sales advisor, everything "seemed" good. I bought a car that was used as a demo, it had 1200 KM on it, and was smoked in by one of the sales managers, we agreed that because of this issue, they would take $1500 off the total cost of the car. That did not happen, they checked the car off as "new" and wrote that it had 112 KM on it. I was also promised a $500 referral bonus, they told me that they had cut me a cheque and I should receive it in 7-10 business days. I waited for the cheque to come and it never did, I called the dealership and was again told, "it was in the mail". After waiting over a month, I reached out to them again and they said I wouldn't be getting my referral bonus, which would have been perfectly fine if I wasn't lied to in the first place, instead, they told me multiple times that "it was in the mail" which was complete bull****! My most recent issue happened when I took my car in because of a faulty battery issue, I was unable to shut off my car without needing a boost to start it again, this was all covered under warranty. I took it in Tuesday morning, assuming that I would be able to get a loaner vehicle considering that I paid for the extended warranty on my car, this was not the case, the best they could offer me was a shuttle service home unless I decided to trade in my car that day, then they would provide me with a loaner vehicle no problem. (Really great that they will do whatever they can to just sell another vehicle, but not maintain good relations with current customers, especially when the issue with the car was a manufacturer issue) Which I find to be completely ridiculous, I have dealt with Sherwood dodge and Go Auto and both dealerships always provided me with a loaner. So, 7 days later (without a vehicle, and a child that needed to get to school) my car is finally ready to pick up, a simple battery replacement somehow took them 7 days to complete. When I get into my car, I notice that my gas light is on, my gas was at 1/4 of a tank when I brought it in. They didn't give me a gas voucher or even topped up my gas, which I understand isn't required but I did expect it to be curtesy. So after spending a total of $90,000 at Crosstown Auto, they didn't even have the common curtesy to give me my $500 referral bonus, or even a simple gas voucher to make up for the gas that THEY used. I have realized that they really only care about making that initial sale, once you're out the door and they have your money, they treat you like s**t, don't expect anything from these guys. They should be focusing on maintaining customer service so they can get repeat customers, as I would have been again. I am looking to trade in my car within the next couple months and I definitely will not be back to Crosstown Auto. I highly recommend ANY other dealership!! More

More than a Dealership They understand the situation of the customer especially in the rough times of their life and look up for the solution to make ends meet. I highly rec They understand the situation of the customer especially in the rough times of their life and look up for the solution to make ends meet. I highly recommend CROSSTOWN especially for the first time buyer of brand new or even used vehicle. Special thanks to Joe Medina , Robbie Gordash and Tony Surtida. Emily More