Crosstown Chrysler Dodge Jeep Ram

Great service. Thank you to Mauricio Roa for helping us in the purchase of our new to us Dodge Durango. The service provided by him and his team was exceptional. He Thank you to Mauricio Roa for helping us in the purchase of our new to us Dodge Durango. The service provided by him and his team was exceptional. He took the time to listen to our family's needs and delivered as promised. Nice dealership, great staff. Thanks again. More

They listen! After a very frustrating and ultimately unsuccessful new vehicle search with a competitor, we went to Crosstown with mediocre expectations. After bein After a very frustrating and ultimately unsuccessful new vehicle search with a competitor, we went to Crosstown with mediocre expectations. After being approached by a salesman, we gave him a quick idea of what we were looking for, and proceeded to walk away to look at the truck inventory on the lot ouselves. We suddenly hear a horn blow, and turn around to see that smiling salesman drive up to us in the exact truck we had been looking for! His words....I was listening to you. Jerry was more than accommodating, and our truck purchase was handled quickly and efficiently. Thanks Jerry! More

Oil Change Compared to the last time I got oil change there the service has improved. I was impressed to the professionalism they showed and the speed it took th Compared to the last time I got oil change there the service has improved. I was impressed to the professionalism they showed and the speed it took them do do the oil change. More

Very helpful friendly staff :-) The pricing is very reasonable, great service, and appreciate the suggestions for future tune-ups, Always happy with the helpful friendly staff- thank The pricing is very reasonable, great service, and appreciate the suggestions for future tune-ups, Always happy with the helpful friendly staff- thanks Cassandra, James L and Teddy! :-) More

Excellent customer service I totally enjoyed my time with crosstown. They made me feel comfortable while purchasing a new vehicle. Danny was a great sales person to deal with, I totally enjoyed my time with crosstown. They made me feel comfortable while purchasing a new vehicle. Danny was a great sales person to deal with, he even drove across town to pick up the ride from my place to have it in for the inspection. More

First 1500 RAM Sport Jerry made my entire purchase and experience at the dealership amazing. He was so knowledgeable and respected what I was saying and making everything Jerry made my entire purchase and experience at the dealership amazing. He was so knowledgeable and respected what I was saying and making everything perfect for the purchase of my new 2016 1500 Ram Sport. If anyone is looking for a new vehicle please go and see Jerry Joseph he will make it easy and get you in what you want!!!!😆 Also Jeremy Hamilton made the purchase and finance part of the vehicle so easy and gave me more information than I usually get and his personality and people skills made it amazing. More

Mauricio is the man I was looking for a very specific truck, I had a couple dealers working on finding me my new truck, after 2 weeks I was loosing confidence in all dodg I was looking for a very specific truck, I had a couple dealers working on finding me my new truck, after 2 weeks I was loosing confidence in all dodge dealers but then Mauricio came through. He was a pleasure to deal with and quite entertaining with videos of walk around a the truck as a preview.this is the second truck I have bought in 2 years from crosstown, I was not going to deal with crosstown due to bad experiences from first truck but I am sure glad I decided to stop in and meet Mauricio, I can say because of Mauricio, crosstown was able to land a sale of a $93,000 truck and in the future I'll be buying from Mauricio again More

Cassandra/James/Teddy from Service Dept for oil change Cassandra, James and Teddy are all amazing, professional, highly efficient and fast! I was in and out....and I really appreciate how quick this tea Cassandra, James and Teddy are all amazing, professional, highly efficient and fast! I was in and out....and I really appreciate how quick this team is. GREAT JOB! More

Very poor service. When I first bought my truck I had what I thought was amazing service. 2 years later I found out there were some things that were not explained proper When I first bought my truck I had what I thought was amazing service. 2 years later I found out there were some things that were not explained properly. 1. The fact you needed to have your pro pack inspected every two years. 2. Was told my oil changes were good for 5 years. -later found out that my oil changes were not good for 5 years. Not such a big deal but a little disappointing. -When it came to the pro pack, I started calling crosstown in April of 2016 to have my paint looked at as it was starting to chip when I was told it wouldn't. everyone I talked to in the service said they would look into it and call me back. NO ONE called me back, not once. So I finally called and made a huge fuss for the lack of service I had received. So finally a guy my the name of micheal called me back.. apologized for all that had happened, I explained what was going on and he told me that I had to have my truck inspected for the pro pack every TWO years. I told him this was never explained to me and that I was thankful that he had explained this. He said he was going to go to bat for me to make sure everything was taken care of including the issue with the 3M that is on my truck that I did not want in the first place. ( The girl who put it on before I picked up my truck was new and used the wrong adhesive so it ate my paint, which when it happened they did fix) now it no longer looks nice, micheal said that I was not to worry that they would remove it FREE of charge to me. We booked my truck in for service at the end of September and he said don't worry everything will be taken care of. So I went in early and dropped off my truck, only to have him call me and say that much truck is in horrible condition and they would not be doing any work on it what so ever. In fact beside the one spot that has chipped and the horrible looking 3M my truck is in VERY good condition. He said I would have to pay $300.00 just for them to take of the 3M that he said would be FREE!!! And would not even look at the rest for the pro pack that he said he would go to bat for me to be fixed. What I thought was good service when I purchased my truck was in fact very poor service. I have had nothing but problems from a dealership that I once thought was AMAZING!!! I will not be doing business with them anymore, I will also not be sending any one their way. Had someone actually called me back when I first started calling back in APRIL 2016 none of this would have been and issue. I'm just so disgusted. So please people make sure everything is explained to you the way that is should. It just seems all they care about it making money, never mind the fact that customer service should come first. Without these customers they would not have business. Very disgusted and disappointed.. fasted my time.. and as a single mother who doesn't have much extra time this made me extremely mad!!!! More