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Crosstown Chrysler Dodge Jeep Ram
Edmonton, AB
2,169 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,169 reviews
January 25, 2017
Refreshing experience After going to a few dealers trying to trade in our two cars for a new one in order to reduce our expenses, we headed to Crosstown kind of hopeless an After going to a few dealers trying to trade in our two cars for a new one in order to reduce our expenses, we headed to Crosstown kind of hopeless and almost giving up. A licensed Product Specialist named Guy Jeremy gave us an outstanding customer service and in less than 2 hours we closed the deal. They offered us a good value for our vehicles and never treated us in a condescending way because of our budget limitations. Guy was really respectful and kind and he did everything he could to help us. After closing the deal, we were assisted by Lyle Najjar who took care of all the paperwork in an efficient and friendly way. We are more than satisfied and we just want to thank both of them for the amazing customer service. Definitely they captivated a new customer who will provide them with excellent further references and more customers. More
by Moreno
Employees Worked With
Lyle Najjar, Guy Jeremy
January 23, 2017
2016 Jeep Cherokee Trailhawk Just bought this unit on the weekend and LOVE it!!! Our salesman Hadi was fabulous. He answered every question and really listened to me to find out Just bought this unit on the weekend and LOVE it!!! Our salesman Hadi was fabulous. He answered every question and really listened to me to find out exactly what I was looking for. Mustafa "Moose" helped put together the financing for me. He was awesome at putting the figures together and getting me a great financing options. Overall, the service was super and I would totally recommend this dealership to anyone looking for a vehicle. More
by Sue Kingdon
Employees Worked With
Hadi Temraz, Moose Zarandah
January 20, 2017
Bad Service I bought a brand new Chrysler 200 last June 30, 2016. I decided to buy a brand new so that I will not worry of any trouble but sad to say my car after I bought a brand new Chrysler 200 last June 30, 2016. I decided to buy a brand new so that I will not worry of any trouble but sad to say my car after 2 months has engine trouble and the shift gear doesn't work sometimes. I already txt/called the dealer but still they didn't do anything about it!!! More
by Kit Antonio
Employees Worked With
Mark Destacamento
January 10, 2017
Have NEVER had a worse experience at a dealership before In November 2016 my husband and I started looking at Jeeps. We started off at another Edmonton area dealership, looked at a few there, then we ended In November 2016 my husband and I started looking at Jeeps. We started off at another Edmonton area dealership, looked at a few there, then we ended up at Crosstown. Based off of a friend's recommendation we asked for Manny Hanna. Well I can tell you that if you're a man, you may end up with better service, however being a woman my experience was horrendous. When we first met Manny, I shook his hand, told him that a friend had recommended him. I told him my friend's name and was told he remembered my friend quite well. I told him that I was there to look at the Jeeps they had and I was wanting to trade in my Ford Escape. That was about as far as I got with him, he immediately dropped me and everything I said and started selling to my husband. My husband kept referring him back to me to answer questions and tell him what I was looking for. I was sitting in a Jeep in the showroom and Manny was still ignoring my very existence. Again he asked a question to my husband, and once again my husband said "you'll have to ask Dawn, she's going to be the main driver of the vehicle. Manny then said in a VERY derogatory tone "Oh, I know how it'll be. She's going to say Oh Hunny, can I drive it now?" My husband AGAIN said, it's going to be HER jeep. Manny looked at me, I held up my hand and said "know your audience man." My husband sent Manny on a "check inventory" mission, Mike then grabbed my hand and said that we were out of there. We went back to the initial dealership and I bought my brand new 2016 Jeep Wrangler Rubicon there. ...and Manny guess what... I can count on my one hand how many times my husband has driven her. If you want a great sales experience go to Sherwood Dodge and go see Sam. It'll be a cold day in xxxx before Crosstown will EVER get a dime from me. More
by Dawn P
Employees Worked With
Manny Hanna
January 03, 2017
Amazing Experience Every Time! This is the second time this year I bought a car from Crosstown. Ashley Graham was my sales person each time and I wouldn't go anywhere else. I'm the This is the second time this year I bought a car from Crosstown. Ashley Graham was my sales person each time and I wouldn't go anywhere else. I'm the pickiest customer ever and she made sure I got exactly what I wanted. The other staff was great, too, and catered to all of my needs. Love these guys! More
by erickaclarke
Employees Worked With
Marko Kamal, Ashley Graham
December 30, 2016
Excellent service I would like to thank Mr.Allan Angeles for helping me understand all the works needed on my 2013 Caravan.Allan thoroughly explained to me the necessar I would like to thank Mr.Allan Angeles for helping me understand all the works needed on my 2013 Caravan.Allan thoroughly explained to me the necessary maintenance needed and the cost involved.I can say he is expert in his field and asset to your organization.Im totally satisfied in the work done. More
by Fredieofedmonton
Employees Worked With
Allan Angeles
December 30, 2016
Mauricio is the best! As a family we decided to purchase a Van and we wanted Mauricio to help us. I could gladly feel his experience in the business and his expertise in cu As a family we decided to purchase a Van and we wanted Mauricio to help us. I could gladly feel his experience in the business and his expertise in customer service. We had the best experience ever and that is not easy when you are investing in a big purchase. Mauricio was able to make us extremely happy with our deal and with the new addition to our family: a Dodge Grand Caravan. Also we had a very nice experience through the whole process and with all departaments. Definitely the best dealership we have been to and I would absolutely recommend Crosstown and Mauricio to help you. More
by Vanessa
Employees Worked With
Mauricio Roa
December 30, 2016
Great experience. Steve worked very hard to find the right vehicle for me and give me the best deal possible. Buying a new car is not something I generally look forwar Steve worked very hard to find the right vehicle for me and give me the best deal possible. Buying a new car is not something I generally look forward to, but Steve was really easy to deal with, didn't pressure me, and at the end of the day I got a vehicle that I think I'm going to love for a what I feel was the right price. Thank you very much Steve. More
by Brent
Employees Worked With
Steve Kachkan
December 29, 2016
They work Hard for you!! Ruby did a great job, the manager WAS extremely helpful and Marco Kamal was excellent as well very appreciated .Great people Great help very grateful Ruby did a great job, the manager WAS extremely helpful and Marco Kamal was excellent as well very appreciated .Great people Great help very grateful thank you! We are extremely satisfied with our new van!! Yay !! Thank you everyone for your hard work and satisfying our needs ? More
by Crystal Chase
Employees Worked With
Marko Kamal, Husny Ismael, Ruby Bhinder
December 29, 2016
I love Danny! While I was here I was scared and not confident in what I was wanting to buy. Danny Setera made it happen he made sure I found something I LOVE! This While I was here I was scared and not confident in what I was wanting to buy. Danny Setera made it happen he made sure I found something I LOVE! This man made me feel like I was taken care of he made me laugh and my heart whole!! More
by Kylee
Employees Worked With
Danny Setera, Joy Gobeil
