Crosstown Chrysler Dodge Jeep Ram

It's the person, not the brand In early 2010, I bought a used vehicle from an Edmonton dealership. By the time I left, I swore I never wanted to see that salesman or his manager ev In early 2010, I bought a used vehicle from an Edmonton dealership. By the time I left, I swore I never wanted to see that salesman or his manager ever again. Over a month later I took that vehicle to another dealership and was told I needed over $900 in brake work (outside of the 30 day warranty from the previous dealership). When I arrived at reception to pick up my vehicle, the receptionist was busy on the phone. A salesman came over and asked if he could help. I said I was just there to pick up my vehicle. He looked at my invoice and asked if I might be interested in trading that in for a newer vehicle. I told him no thanks, I wanted to decrease my expenses not increase them. As he walked away he said, "you should learn to manage . you're 'expletive' money. I'm not joking or exaggerating. To top it off, my house burned down a few months earlier and I lost everything which was the reason for buying the used vehicle to begin with. I don't look forward to buying vehicles because it represents a significant expense and nobody wants to make that decision under duress. And I already don't like salesmen. The day I decided to stop by Crosstown just to have a look and play with ideas, I didn't plan on talking to anyone I just wanted to look then leave. My vehicle was paid for but was getting a bit old so I figured the time to look was when I didn't have to. No pressure. When I ran into Ismael, he asked if he could help, I told him I was just looking, he talked about the vehicles I had in mind, and left it at that. No pressure. Just a conversation. Later on I spoke with my wife about the possibility of trading in for something new that could tow a small trailer. I told her I actually liked dealing with Ismael. She came with me on the second visit and agreed that this was a much different experience than our previous experiences. Within a few days, I'm signing the papers with Joy in finance, shaking Ismael's hand and driving off with a new vehicle and actually feeling pretty good about it. I won't rate a dealership because a dealership is made up of people and a person can make a company look bad, or look good. I'll simply rate my experience so far based on the individuals I dealt with. If I hadn't met Ismael, I would still be driving my old '09 van. That's how much of a difference his approach made with me. Just casual. I ask a question, I get an answer. No pretense. What a relief. Someone you can easily imagine just sharing a cup of coffee with. In this review I'm asked if I would recommend this dealership. I gave a 4 star but it doesn't mean much because it depends so much on the people. Ismael and Joy made the experience great. More

Ruby was an awesome saleslady After a small glitch I had a very good experience , Ruby treated me very well and was very professional . Together with her sales manager Husny we cam After a small glitch I had a very good experience , Ruby treated me very well and was very professional . Together with her sales manager Husny we came to an agreement that was good for both myself and the dealership. I feel I got a very fair deal . Marko in the credit dept. was very quick and made the financing go smooth and it was actually a relaxing experience . That's so much Ruby More

Awesome sales person I was looking around mini vans and I found one in crosstown's website, Ashley Graham contact me and I was surprised with her excellent treatment, very I was looking around mini vans and I found one in crosstown's website, Ashley Graham contact me and I was surprised with her excellent treatment, very good willingness to close sale, conclusion was a good shopping experience. I recommend highly contact her, also Jorge Maya helped with the financing and to get the payments to fit within my budget. Thank you guys! More

Best customer service in a very long time! Allan Angeles!! I truly don't ever remember receiving such fabulous customer service. This wonderful man took a bit of a stressful situation and in a Allan Angeles!! I truly don't ever remember receiving such fabulous customer service. This wonderful man took a bit of a stressful situation and in a very professional but personable way made everything well again. He took time daily from his, I'm sure, very busy schedule to contact me and worked to resolve the issue with my vehicle. Allan is a very valuable assets Crosstown.......I wouldn't let this one get away!!! More

Used car sales department is below par I recently bought a used truck from Crosstown. I bought the truck for the truck, not because I I liked the dealership in the first place. The used ca I recently bought a used truck from Crosstown. I bought the truck for the truck, not because I I liked the dealership in the first place. The used car staff could take a few lessons on being professional and treating the customer in a way that a customer would recommend them to others. I will not! Go to pick up my very expensive used truck, they did not have it cleaned or fuelled up! I had to do it, not impressed. Finance department (Joy) was terrific to deal with. Never again Crosstown. More

The Perfect Fi(a)t Steve at Crosstown totally shocked us by suggesting a Fiat crossover, and we couldn't be happier. He made it a really smooth experience, from choosing Steve at Crosstown totally shocked us by suggesting a Fiat crossover, and we couldn't be happier. He made it a really smooth experience, from choosing the right vehicle for us to helping lower our monthly payments. I would totally reccommend Steve at Crosstown to anyone looking to buy their next car. More

Great experience We recently purchased a pre owned Durango from Ashley. She was really helpful and patient with all of my questions, and never made us feel pressured. We recently purchased a pre owned Durango from Ashley. She was really helpful and patient with all of my questions, and never made us feel pressured. She made sure we understood everything about our new vehicle, and made the experience a pleasant one. I would definitely buy another vehicle from Ashley, and recommend her to anyone that is looking. More

Guy Jeremy @ Crosstown is A++ rating Guy Jeremy and the team at Crosstown made my Christmas. I traded in my Ram for a wonderful ignition orange 2017 Ram 1500. We immediately took the Ram Guy Jeremy and the team at Crosstown made my Christmas. I traded in my Ram for a wonderful ignition orange 2017 Ram 1500. We immediately took the Ram on a road trip from Edmonton to LA. While we were in the USA people were blown away by the color. They expressed that they never seen that color on a Ram before. I can attest to this as we didn't see 1 other one on the trip. I continue to appreciate the team at Crosstown with follow up emails from them asking how everything is going and if there is any issue to just contact them. This is old school sales and service that others should emulate. Thanks Guy and the team. More