Crosstown Chrysler Dodge Jeep Ram

Awesome customer service Gerald was such a great sales person. We felt like we were at home talking with a friend. We have dealt with him on both of our recent purchases an Gerald was such a great sales person. We felt like we were at home talking with a friend. We have dealt with him on both of our recent purchases and have no complaints! Gerald was very helpful and was understanding to our purchasing needs. We would recommend Gerald to anyone we know. Thank you again Gerald for your hard work!!! Joanna & Marcin More

Amazing Hes very nice and helpful person,he explained well the things you want to know,he give you time to choose cars and give you options thats fits to your Hes very nice and helpful person,he explained well the things you want to know,he give you time to choose cars and give you options thats fits to your budget,i like the service More

Happy I was very happy with my service my sales woman ai was outstanding couldn’t have asked for a better sales woman thank you all at cross town Chrysler I was very happy with my service my sales woman ai was outstanding couldn’t have asked for a better sales woman thank you all at cross town Chrysler More

New Truck Purchase Our salesman Mauricio was unbelievable from the moment I entered dealership. No one in new vehicle sales was approaching me. But Mauricio did he was v Our salesman Mauricio was unbelievable from the moment I entered dealership. No one in new vehicle sales was approaching me. But Mauricio did he was very helpful and extremely happy at all times. He was also extremely knowledgeable on the truck I was interested in. I am a Sales Manager at my job and would be extremely lucky to have a salesman like him as part of my team. He went over and above to serve me and my family with new truck purchase. Hold on to him tight and treat him great!!!! He deserves it...... More

Allan is awesome! Took my jeep in for servicing and got prompt, friendly and efficient service from Allan Angeles. He went above and beyond to make sure I got what I ne Took my jeep in for servicing and got prompt, friendly and efficient service from Allan Angeles. He went above and beyond to make sure I got what I needed before the time I required my vehicle back. I have had the privilege of working with Allan before and knew that I would be in good hands. Thanks Allan! More

Wow!!! He presented me multiple vehicles that will match my budget and needs, He gave enough time to decide, recommendable to all my of my friends. He presented me multiple vehicles that will match my budget and needs, He gave enough time to decide, recommendable to all my of my friends. More

Unhappybto Happyy I purchased a used 2014 Ram 1500 from Mo Hamden along with his manager TJ Fiddler on July 6,2018. I had a truck to trade in. Mo had his team review/in I purchased a used 2014 Ram 1500 from Mo Hamden along with his manager TJ Fiddler on July 6,2018. I had a truck to trade in. Mo had his team review/inspect my trade and we agreed on the price he would pay for my vehicle as a trade. Now came the negotiation on the difference I would pay to purchase the 2014 Ram 1500. After going back and forth a few times we were $1000 apart. Mo came back from TJs office for the third time and indicated that TJ would not move any more on the $1000 spread but he would offer me the following deal. Mo indicated the deal from TJ was that Crosstown receives a limited number of incentive programs from Chrysler to offer to some customers and that he would use one of his “limited” incentives to complete the deal. The incentive is Chrysler’s Gold plan which would extend the bumper to bumper warranty from Chrysler to 5 years or 100,000 kms. This would extend the bumper to bumper warranty on the vehicle for another 19 months or 57,000 kms. Mo also indicated that the plan would also include 4 free oil changes. Mo also indicated that he would get this plan registered and activated and put in my name on Monday July 8, 2018. I agreed to the offer and paid the $1000 spread that we were apart after negotiating. All good till then. As it turns out, the previous owner had purchased the Chrysler Gold Plan on this vehicle. I assume this was purchased when the vehicle was purchased new and is fully transferable for no charge. I discovered the fact that the Gold Plan was on the vehicle while dealing with the business office and paying for the vehicle. I noticed that on the sales contract that the “Extended Warranty” line was shown as denied. I questioned the fellow that I was dealing with in the business office and he indicated that their was an existing Gold Plan from the previous owner. I paid for the vehicle and left with my 2014 Ram 1500 that I purchased. I confronted Mo the next day as this was not sitting right with me. I feel that I was BAITED OR Intentionally misled when offered this plan from their “Limited “ allotment from Chrysler, when in fact it was already on the vehicle and transferable, to get me to settle on the $1000 spread. Mo is adamant that he did not know the Gold Plan was already on the vehicle.🤔 If TJ knew there was an existing Gold Plan on the vehicle but used one of his limited incentives to get me to agree on the $1000 spread, this is where I feel that I was BAITED OR intentionally misled and offered this incentive to get me to his price and I am not happy. If TJ did not know there was an existing Gold Plan on the vehicle, I suggest he did not do his research and his product knowledge is lacking OR did TJ know and BAITED me with something that was existing on the vehicle and did not cost him anything. You decide. I went to another Dodge dealership two days later and had them in fact confirm that their was an existing Gold Plan on the vehicle, On a positive note, I am happy with the vehicle and would be happy with the transaction if Mo and TJ had in fact used one of their “ limited incentives” to complete the deal. I am not happy due to the fact I feel I was baited, misled or fraudulantly played to get me to the price. So Buyer Beware when dealing on used vehicles at Crosstown because apparently Some of the sales staff do not research to see if there is transferable Exteded Warranty on the used vehicles they sell and may get you to their price offering you one of their “limited” incentive Gold Plans from Chrysler when in fact there could be Existing transferable warranty on the vehicle. Be sure to ask this question early in the negotiation. A HAPPY CONCLUSION TO THE ABOVE SCENARIO. Crosstown has contacted me and has willingly come to an agreement with me that satisfies both parties. I believe it was an honest mistake by the folks at Crosstown that I was dealing with. My opinion of Crosstown has changed from UNHAPPY TO HAPPY as they truly care about their customers and want everyone to feel good about their purchase. I would consider Crosstown for any of my future vehicle purchases. HAPPY More

Great Services is great & amazing. Paulo Puzon was very accomodating. Very supportive of finding me something that fits my style and my price range. Very sa Services is great & amazing. Paulo Puzon was very accomodating. Very supportive of finding me something that fits my style and my price range. Very satisfied😊 More

Jeff is a great guy .he knows what he is talking about very knowledgeable of the product he is selling . he did everything he could to help me get into my new 2019 ram .he knows what he is talking about very knowledgeable of the product he is selling . he did everything he could to help me get into my new 2019 ram sport> Very happy with Jeff will recommend him to everyone I know .even came in on his day off to get me in to the new truck so happy More

Not pushy Told him what I wanted Gave me exactly what I asked for Finance waves very friendly and easy to communicate with I had the best experience with t Told him what I wanted Gave me exactly what I asked for Finance waves very friendly and easy to communicate with I had the best experience with these people More