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Crosstown Chrysler Dodge Jeep Ram
Edmonton, AB
2,167 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,167 reviews
April 09, 2019
Fleet adviser went above and beyond I brought my Fleet vehicle in for a service, in a timely fashion i got it back like usual. Noticing on my drive home the alignment was not quite right I brought my Fleet vehicle in for a service, in a timely fashion i got it back like usual. Noticing on my drive home the alignment was not quite right. Called the next morning and she called me back right away. She was able to get me in, offered an uber as well had the car dropped off to me when done!! Thank you :) More
by dvon
Employees Worked With
Monica Gora
April 09, 2019
No help at all with these Guys I bought a used 2014 ram 3500 from these guys in June 2017, I did not get the truck for 7 months (another issue). I tried to get registration on it an I bought a used 2014 ram 3500 from these guys in June 2017, I did not get the truck for 7 months (another issue). I tried to get registration on it and cannot as the registers have informed me that the truck is still owned by driving force. I informed TJ and Carlos and asked for them to resolve it. It has not been done and I cannot get plates or registration to drive this truck. I am unable to legally drive this truck and have had no support in resolving this matter. This is my second issue with these guys while trying to purchase this truck and I would not recommend buying from them. More
by Frustrated
Employees Worked With
TJ Fiddler, Carlo Colinares
April 07, 2019
Frustrated and disappointed! I went to this location 2 weeks ago for the U70 recall appointment. Went back home and after a few hours, my service advisor called and said they foun I went to this location 2 weeks ago for the U70 recall appointment. Went back home and after a few hours, my service advisor called and said they found some leak on the steering rack which needed more attention and the car should not be driven for safety purposes. Okay, thats great, at least. And will take 4-5hours to replace the leaking part. Then told me that it will coat me $1,300 +(and thats already discounted). I told him that I will think about it because the amount is too much for me. And by the way, my car is 2015 dodge journey basic. I had it for like 3 years and 6 months and only City driven which had a mileage of almost 24,500. Now, I had no choice because i really need my car for my work. I called him back and gave him a go signal. ( well, all the services needed for my car, I had it with them because I know I can trust them. I asked him the reason for that leak steering rack and he just said "wear and tear". 3 years and 6 months and not so over use car for a "wear and tear"?) And the warranty ended October or November of 2018. So much to say, I went back to pick up my car. I asked the service advisor if I can bring the part that was replaced. He went to the working area then like 5-10 minutes he came back to me and said I can bring the part but I will need to pay a certain amount. And I said what???? I have to pay the part that I have paid already? And beside I don't understand why. The reason he gave me was that they will return it to the manufacturer. Seriously? Can they even just show me the part that was leaking so that I will really be convinced? And this matter happen after the warranty expired.. I am so frustrated and disappointed. More
by Mydodge
Employees Worked With
Ross Peter
March 30, 2019
Looked out for my best interests! I had an issue with a car i just bought just not working out for my family , size wise and AL and his team helped solve my big prob. Went out of his w I had an issue with a car i just bought just not working out for my family , size wise and AL and his team helped solve my big prob. Went out of his way to listen and help me get what i needed. I trusted his knowledge and he didnt let me down , trust is very important to me and i def will be only dealing with crosstown from now on . Thank you :) More
by Darrell77
Employees Worked With
Al Dewan
March 11, 2019
An awesome experience buying here! I don’t like going to buy vehicles as it’s normally stressful, high pressured and overwhelming. I’m so grateful this was not our experience at Crossto I don’t like going to buy vehicles as it’s normally stressful, high pressured and overwhelming. I’m so grateful this was not our experience at Crosstown. We were helped by Al Dewan to buy our used truck. He was super helpful, knowledgeable and didn’t use any pressure tactics. He took great care of us from start to finish. Then off to financing and to my surprise, again no stress. This was such a great experience I have been recommending others to go. Thanks Crosstown, we will be back for future purchases. More
by DonitaLg
Employees Worked With
Al Dewan
March 01, 2019
Good service As a small vendor of crosstown, xuesong Wang also pay me on time. So I don’t have to worry about my outstanding invoice and pay my employee. I also li As a small vendor of crosstown, xuesong Wang also pay me on time. So I don’t have to worry about my outstanding invoice and pay my employee. I also like to send my car to service More
by Jiabin
Employees Worked With
Jennifer Tran
March 01, 2019
Awesomeness service Al Dewan made financing our first vehicle a breeze he made sure we were happy and satisfied with the truck we got, all of the staff is super friendly Al Dewan made financing our first vehicle a breeze he made sure we were happy and satisfied with the truck we got, all of the staff is super friendly and very helpful. I would recommend crosstown to anyone looking for a new or used vehicle. They have a great selection. More
by Katie Billy
Employees Worked With
Carlo Colinares, Al Dewan
February 28, 2019
Great service Mauricio Roa was a great help in acquiring my vehicle. Everyone I dealt with in the process was a great help. I will return when the time comes for my Mauricio Roa was a great help in acquiring my vehicle. Everyone I dealt with in the process was a great help. I will return when the time comes for my next purchase. More
by Ricksal
Employees Worked With
Joy Gobeil, Mauricio Roa, Aidan McNutt
February 26, 2019
Excellent Customer Service Mauricio was great. Treated me as a person, not as a sale. He has become a trusted friend. I will be referring my friends and family to him. Mauricio was great. Treated me as a person, not as a sale. He has become a trusted friend. I will be referring my friends and family to him. More
by Scotty123
Employees Worked With
Mario Liberona, Joy Gobeil, Mauricio Roa
February 22, 2019
Easy quick painless purchase! I have purchased my last 3 trucks from Crosstown, no other dealership can beat the price offered or the helpful sales staff who made everything so eas I have purchased my last 3 trucks from Crosstown, no other dealership can beat the price offered or the helpful sales staff who made everything so easy. I let them know what I wanted once they found the vehicle we talked price found it very easy to agree on a price and was able to negotiate a great price on my trade. I am a very happy return customer! More
by mactechi
Employees Worked With
Mohamed Shuke, Ashley Graham
