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Crosstown Chrysler Dodge Jeep Ram
Edmonton, AB
2,001 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 26, 2018
Fantastic place, great customer service!” This dealership was top notch! Mr. Jecris Bautista went above and beyond to make sure I purchased the truck I was most comfortable with. He gave me su This dealership was top notch! Mr. Jecris Bautista went above and beyond to make sure I purchased the truck I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a truck the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Crosstown Chrysler Dealership (Jecris in particular) to anyone who is looking for a new or used vehicle. good job 👏 More
by chrisss
Employees Worked With
Jecris Bautista
Helpful April 24, 2018
three repair visits - still not fixed. upsell upsell upsell third time bringing my JEEP in for the same missed item, stemming all of the way back to November 2017, and it is still not done. The last visit no se third time bringing my JEEP in for the same missed item, stemming all of the way back to November 2017, and it is still not done. The last visit no service advisor would talk to me until a salesman came around. Then my service advisor, Allan Angeles, was so concerned with upsell, that they never did do the repair I had brought it in for. I had made a specific request to be called when my vehicle was ready, but instead he kept sending estimates for extra work to be completed, to my work e-mail, (which I didn't have access to on a day off). For an appointment that should have only taken a few hours, he told me I would need to leave my JEEP for an extra day to have the rest of the work done.... Why do they make appointments in the first place if they are going to completely ignore them???? Completely un-impressed by the dealership and the service advisor. More
by unhappy Jeep owner
Employees Worked With
Allan Angeles
April 24, 2018
Horrible customer service My experience with the service department at Crosstown Dodge was horrible. I went there today to get my winter tires switched over to summer and for a My experience with the service department at Crosstown Dodge was horrible. I went there today to get my winter tires switched over to summer and for a standard oil change. I made an appointment for 8:30 in the morning as I had my 2 year old with me and had to pick up my 5 year old at school at 11:30. Seeing as it was only a simple oil change and tire swap I figured this would give me lots of time to spare. Aubrey was the person I was dealing with upon arriving at the dealership. I explained my situation and said I need to be on the road by 11:00 to pick up my other daughter, if he doesn't think this is possible let me know and I'll book another appointment. He informed me that it wont take more than 2 hours and that they're not very busy this morning. I asked how much the services would cost, he stated $149.99 for the tire swap. I have extended oil services so that was included. 2 hours and 30 minutes later I went to LOOK for Aubrey to see how much longer the service would be. I found him in the service bay and I asked him how my car is doing. He looked annoyed as he told me he would go and check. He came back and said it would be another 10 minutes. He never once offered any explanation or an apology for the delays. ANOTHER 30 MINUTES LATER. I have now been at the dealership for 3 hours for simple services and have arranged for my wife to pick up my daughter from school. Aubrey waves me over to the service desk and hands me a bill for $178.45. I notice an additional $19.96 in misc charges so I ask him why this is on the bill as its more than the price I agreed to. He stated its for "shop supplies". When I asked for more information he couldn't provided me with any and said that's just how it is. This was by far the worst experience I have had with any type of car related services. Aubrey is a terrible representative for the company as he never once offered any explanation, was completely unapologetic and seemed generally annoyed with my questions. And to top it all off when Im annoyed and running late these crooks throw on a ridiculous $19.96 extra on to my bill. I will never return to this dealership and advise people to do the same. More
by Tyler Ryan
Employees Worked With
Aubrey Alas
April 23, 2018
A Standout Employee Back in 2008, when Crosstown was located downtown, I showed up in need of a second key for my vehicle. Despite not having an appointment (and showing Back in 2008, when Crosstown was located downtown, I showed up in need of a second key for my vehicle. Despite not having an appointment (and showing up in the afternoon), Michael went out of his way to make sure he could find a technician to cut and program a key for me before I left. And he did. Michael is always sincere in addressing customer concerns, very knowledgeable in his work, and is the main reason why I have used Crosstown for the past 10 years. You have to give credit where credit is due… Mike is one of those individuals who most certainly deserves recognition. More
by Bruno
Employees Worked With
Michael Flamand
April 20, 2018
10 STARS! An amazing team, they treat you like family, not just another customer. Recommending to everyone! Love you guys, thank you so much Ai, Diane, Shellian An amazing team, they treat you like family, not just another customer. Recommending to everyone! Love you guys, thank you so much Ai, Diane, Shellian & Mario for going above and beyond. xo More
by Michelle
Employees Worked With
Diane Bequette (Sales), Shellian Bremec (Buisness Manager), Bob Janis, Mario Liberona, Ai Sadayuki
April 20, 2018
Retraction A short time ago I wrote a very displeasing review and am writing now to admit it was rather unfair and because of recent events I have come to apprec A short time ago I wrote a very displeasing review and am writing now to admit it was rather unfair and because of recent events I have come to appreciate and value Crosstown Motors and their staff particularly Manny. He has restored my faith and trust in bringing my business to Crosstown. He is attenative, professional and curtious and will go the extra mile to ensure not only myself but I'm sure other customers are taken care of and happy. Way to go Manny, thank you so much for all you do! More
by ST
Employees Worked With
Manny Hanna
April 19, 2018
Excellent service, above and beyond Allan was very pleasant to deal with and provided regular updates. His team ensured the truck was completed on a tight deadline and clean what was a p Allan was very pleasant to deal with and provided regular updates. His team ensured the truck was completed on a tight deadline and clean what was a pretty dirty truck (extra charges were justified, but were waived). This is why I always take my truck to Crosstown More
by Nick884
Employees Worked With
Allan Angeles
April 13, 2018
Good people to business with. Excellent customer service! Good attention to costumer details and service is what helped me make my final decision on making my purchase. Many Thanks Excellent customer service! Good attention to costumer details and service is what helped me make my final decision on making my purchase. Many Thanks to Mr. Jecris Bautista and Mr. Ismael Husney. Yes I will recommend to Filipino Community here in Edmonton. More
by Simbre society
Employees Worked With
Husny Ismael, Jecris Bautista
April 12, 2018
Excellent service beyond expectation Jecris Bautista always find ways to make your apllication fast and easy. Helps you find what vehicle you want on the price that you want 👍 Jecris Bautista always find ways to make your apllication fast and easy. Helps you find what vehicle you want on the price that you want 👍 More
by jmo1729
Employees Worked With
Jecris Bautista
April 12, 2018
Excellent service I bought a new car form corsstown , Jecris Bautista is a very trustworthy sales for you,What do you ask him to do as much as possible to meet you,Frie I bought a new car form corsstown , Jecris Bautista is a very trustworthy sales for you,What do you ask him to do as much as possible to meet you,Friendliness. More
by Amy0213
Employees Worked With
Jecris Bautista
