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Crosstown Chrysler Dodge Jeep Ram

Edmonton, AB

4.6
2,373 Reviews

15520 123 Ave NW

Edmonton, AB

T5V 1K8

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Showing 2,373 reviews

March 14, 2013

We dealt with Hadi TEMRAZ and found him to be very friendly and helpful. We knew what we were coming to look at and he ensured we were aware of the options and assisted in making the vehicle fit into More

by eliao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hadi Temraz
Mar 14, 2013 -

Crosstown Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your experience with us on dealer rater. we really appreciate your business. Enjoy your day!

March 08, 2013

Shaun is an exceptional salesman... he is very knowledgeable.... very helpful. The dealership did not have the vehicle I wanted , he searched and found me what I wanted and he was efficient, and More

by glennalee
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Hamaluk
March 07, 2013

I have given this rating because dealing with Hadi and Crosstown is a very pleasurable experience. Hadi does everything he can to get you in the vehicle you want and make it fit your budget. Also the part More

by GregMahoney88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hadi Temraz
March 05, 2013

I just recently bought my first vehicle, 2010 nissa rouge from crosstown auto. I was a little skeptical about buying my first vehicle and i wanted to make sure it was the car I wanted and loved. When I walke More

by Missclyde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
March 03, 2013

I gave these ratings, because i love dealing with Hadi. I let him know what i'm looking for and how much i want to spend and he always makes it happen!!! This is the third vehicle i've purchased from Hadi an More

by annemariehickey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hadi Temraz
February 26, 2013

terrible dealership , no management, untrained staff with no idea of customer service will not return here which is too bad as its very close to my work . i will go out of my way to avoid this deal More

by loon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
jerry
Feb 26, 2013 -

Crosstown Chrysler Dodge Jeep Ram responded

My name is Shellian Bremec. I am in the of Position to assist our customers when they have a concern. I am writing because I do not take these situations lightly. I sincerely apologize for any inconvenience you may have experienced while at our dealership. We appreciate your feedback and we would like the opportunity to try and rectify your situation. Any further information you can give me, so that I may deal with this situation would be appreciated. You may email back to me in confidence or call me as I want to make sure that you are completely satisfied. Please contact me. Shellian Bremec 1-800-209-8194 780-488-4881 ext 1701 sbremec@crosstownauto.ca

Mar 01, 2013 -

loon responded

your sales manager Jerry is unprofessional and will tell you anything to keep you on the hook and then not deliver . then made me wait over one hour to refund my deposit ! not professional . kept saying my vehilce will "be in soon" but could never give me a date ! funny as I got the same vehicle from another dealer nearby for 1500.00 less in about 3 hours after leaving crosstown !

Mar 01, 2013 -

Crosstown Chrysler Dodge Jeep Ram responded

Good Afternoon, thank you for sending a message back. Crosstown is the #1 Chrysler Retail Dealer in Canada and we take pride in Customer Service and your feedback is important to our business. I apologize you did not have a positive experience and would like to make every effort to rectify the situation. Would you please contact me so we may discuss your concerns and at the very least learn from this so it does not happen again? thank you so much! please contact me at your convenience at 1-800-209-8194 or 780-488-4881 ext 1701 Sincerely, Shellian Bremec

Mar 02, 2013 -

loon responded

not sure why you need to state your the # 1 dealer in Canada ? #1 at what ? according to who ? I would rather not call you . if you have something to discuss you can ask me here as that is what this website is for !

Mar 04, 2013 -

Crosstown Chrysler Dodge Jeep Ram responded

Good Morning, I wanted to let you know that we are the #1 retail dealer in Canada with Chrysler and we take pride in Customer Service. We would really like the opportunity to turn your negative experience into a positive one? we do apologize for your inconvenience. I spoke with Jerry to try to determine where we went wrong and what we can do in the future to make sure this does not happen again. Unfortunately , since we do not know who you are and all the details to why you were waiting so long your vehicle,we are unable to learn from this. The only thing we know is that you came in here sometime, maybe last year or last month? and you had waited for a deposit and I believe you received your deposit back? (If you did not please let me know and I will have it refunded immediately)and you bought at another dealership. If you could please let me know additional information so we can do our best to make sure this does not happen again. Sincerely Shellian Bremec 1-800-209-8194

Mar 11, 2013 -

Crosstown Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your comments and feelings about our dealership on DealerRater. We reached out to let you know we really would like the opportunity to turn your negative experience into a positive one; unfortunately we have not been able to gather enough information in order to determine where we went wrong. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie. If you decide you would like to provide us with additional information regarding your visit we will do our best to ensure this does not happen again. We are the #1 Chrysler retail dealer in Canada and we take pride in customer service. We hope for a future opportunity to make this right for you. You may contact me anytime to voice your concerns or email me with the details on your visit. Sincerely, Shellian Bremec 780-488-4481 ext 1701 sbremec@crosstownauto.ca

February 22, 2013

My wife and I both purchased Jeeps from Crosstown and were very impressed with the quality of service that we had received from both Ashton, TJ as well as the whole staff in the used vehicle department. More

by jeepjeep01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashton Choufi /TJ Fiddler
February 15, 2013

Our experience at Crosstown Auto was fantastic. Our salesman was very helpful, we were able to find a vehicle for our family and it was just amazing how friendly everybody was. We were able to agree on More

by RebeccaRienks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
britney dyck, Moose Zarandah
February 11, 2013

Our commerical vehicle was sent here on December 3, 2012 after it was involved in a very minor collision in a parking lot. Our insurance company was very insistent it be moved and in the interest of coopera More

by popcorngirl
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tim from Autobody and Russ from Service
February 11, 2013

Our experience with Crosstown Dodge (purchasing 2 vehicles)was/is very impressive and excellent service. Manny Hanna and John Beck could not have given any better customer service or sales service. T More

by Roy Ellis
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Manny Hanna
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