Crosstown Chrysler Dodge Jeep Ram

No doubt on the service they’re doing great. But i have some disappointment , like before they made a rotation on my tire but sadly they ruin one of the bolt on the front tire without even repor But i have some disappointment , like before they made a rotation on my tire but sadly they ruin one of the bolt on the front tire without even reporting it to me.. just found out when i have other service and they asked to change it immediately since it is for safety measures and asked me to pay more than $300, so thats why i refuse to pay since the last person who touch or change my tire is one of your technician… then other events occur yesterday June 4, 2025 when they change my wiper they accidentally hit my windshield and crack it big time, but at first they didnt report it again instead ask me to have it replaced for $729 and thats the time im start wondering again why i need to change when in fact to the best of my knowledge theres no big damage on windshield that i know of. Thankfully one of the managers in lube express approach me and told me that they are going to change it for free.. if not for him, maybe i will your premises without knowing of the crack on the windshield.. anyway big kudos to that person for being honest.. More

Good communication well explain. friendly staff very accomodating and respectfull.very helpfull very good abd reliable friendly staff very accomodating and respectfull.very helpfull very good abd reliable More

Thanks team Crosstown for the excellent and quality customer service. Amazing staff and amazing service customer service. Amazing staff and amazing service More

Helped me out a lot over the years, they have always been friendly and accommodating friendly and accommodating More

Amazing service, work was done quickly, and as expected service team was awesome as always service team was awesome as always More

Staff members are very friendly and helpful got me in and out very quickly it was just a recall but got it done and even gave me two free car wash tickets. Definitely will bring my truck back to Crosstown out very quickly it was just a recall but got it done and even gave me two free car wash tickets. Definitely will bring my truck back to Crosstown More

Took vehicle in to assess problem with ParkSense as well as airbag recall. Had an 8am appointment but it was not touched until 2pm, then was asked if I could leave overnight. As I couldn't they offered a re as airbag recall. Had an 8am appointment but it was not touched until 2pm, then was asked if I could leave overnight. As I couldn't they offered a rental, that was about the extent of my positive experience. They had to keep it an extra day as tech broke bolts in my roof liner and charged me $220 to tell me the ParkSense was a broken wire that would cost over $400 to repair, even though they took a picture clearly showing the exposed wire but would not splice it. On top of all that, the tech left a disgusting mess all over the interior of my car, cracked my roof liner and didn't properly reinstall the weatherstripping over my door. Also managed to scratch my steering wheel. While I appreciate that my service advisor did her best to address the situation, my experience was definitely lacking and other than returning to have the broken roof liner repaired I am hard pressed to find a reason to return to Crosstown. **UPDATE** Part of being a good business is how you react to complaints. Once my vehicle was booked back in to review the concerns listed above, Vanessa was extremely attentive and empathetic to my concerns. When I picked up the car all of the issues had been addressed and the service team took the time to fully clean and polish the interior. Mistakes happen. Anger and disappointment are natural reactions to this. The attention to my concerns and quality of the corrections to those mistakes went above my expectations and have left me satisfied with the overall experience despite the initial experience. More

Very thorough,when they say it will be done it will be done. Very good service done. Very good service More

After explaining in detail what brought me in my jeep and I were taken care if to total satisfaction. Jamie at the desk ensured it would be dealt with to my satisfaction which it was. I were taken care if to total satisfaction. Jamie at the desk ensured it would be dealt with to my satisfaction which it was. More

Vehicle was towed in the night before as it would not run. I received a call by 7:30 the next morning from the dealership to assess the problem and they had a solution which was the perfect fix everythin run. I received a call by 7:30 the next morning from the dealership to assess the problem and they had a solution which was the perfect fix everything now works perfectly. You could not ask for better service. More