Crosstown Chrysler Dodge Jeep Ram

I took my vehicle in for an issue with my sunroof not closing properly. It had done this once before about a year ago. Vannessa was extremely attentive to my concerns and once it was fixed was also able closing properly. It had done this once before about a year ago. Vannessa was extremely attentive to my concerns and once it was fixed was also able to provide some insight into what was causing it. She did not charge me for the recalibration, even though it was outside the warranty period. She continually goes above and beyond to make my experience with Crosstown a positive one. More

BEWARE ! The service manager many service advisors are very rude and do not take any accountability for bad work that was done costing us more money. We boug The service manager many service advisors are very rude and do not take any accountability for bad work that was done costing us more money. We bought many vehicles from crosstown but will be taking out money somewhere else from now on. Have never been treated so poorly how unprofessional. WE PAID FOR SERVICE THAT WAS NOT EVEN DONE! WHEN WE INQUIRED ABOUT IT THE SERVICE MANAGER BRIAN SAID HE REFUSE TO HAVE IT LOOKED AT! SHAME ON YOU ! More

BEWARE ! The service manager many service advisors are very rude and do not take any accountability for bad work that was done costing us more money. We boug The service manager many service advisors are very rude and do not take any accountability for bad work that was done costing us more money. We bought many vehicles from crosstown but will be taking out money somewhere else from now on. Have never been treated so poorly how unprofessional. WE PAID FOR SERVICE THAT WAS NOT EVEN DONE! WHEN WE INQUIRED ABOUT IT THE SERVICE MANAGER BRIAN SAID HE REFUSE TO HAVE IT LOOKED AT! SHAME ON YOU! More

Crosstown always takes care of me and my family, we have purchased our last 4 vehicles here and get them serviced. I can not overstate how much I recommend this team to take care of you and your family. purchased our last 4 vehicles here and get them serviced. I can not overstate how much I recommend this team to take care of you and your family. More

This dealership is fantastic, I have bought two vehicles from crosstown in Sudbury, and the staff have been very helpful in all departments, and sales personnel, especially the sales lady, Tammy Steward, w from crosstown in Sudbury, and the staff have been very helpful in all departments, and sales personnel, especially the sales lady, Tammy Steward, who has worked with me in buying my vehicle last month has been extremely exceptional, as she really knows the vehicles she’s selling. She is fantastic, and if I have to rate her, I’d give her all the stars 100%. She has explained everything to me about the vehicle she sold me. And if I ever need to trade my vehicle again, she will be the first salesperson I’ll be looking for 👍. I thank all the personal at crosstown that I have interact with, meegwetch 😁👍 More

Friendly and looks after people. as family I will be back and always recommend to others as family I will be back and always recommend to others More

Crosstown Chryslers service department always takes really good care of my needs they are always quick and friendly when servicing my car as well as advising me of any future issues that may come up. really good care of my needs they are always quick and friendly when servicing my car as well as advising me of any future issues that may come up. More

I’m normally not someone who leaves negative reviews, but after my recent experience with the service department, I felt it was important to share. My main issue was the lack of due diligence and transpar after my recent experience with the service department, I felt it was important to share. My main issue was the lack of due diligence and transparency before moving forward with what ended up becoming an extremely expensive diagnostic. I was initially quoted $230 for a diagnostic, which I agreed to because it could have been covered with warranty. However, after they were unable to determine the issue that same day, I was told they needed to keep the vehicle overnight for further diagnostics. This ultimately resulted in the total diagnostic charge increasing to $806 without any repairs being completed. What made the situation even more frustrating is that a simple step such as confirming whether my vehicle had warranty coverage still could have potentially been done beforehand with a quick phone call. Instead, my service advisor, Jamie, repeatedly stated that due to their policy they could not check warranty coverage until after the diagnostic was completed. I raised my concerns about this from the beginning, but unfortunately felt those concerns were dismissed. During a conversation with both Jamie and the service manager while discussing the situation, I also felt there was a lack of empathy and understanding toward my concerns. Rather than trying to better address the issue or explain possible options, Jamie ultimately walked away from the conversation while it was still being discussed, which left me feeling unheard and even more frustrated with how the situation was handled. After expressing my concerns further, one of the assistant service managers did attempt to help by reducing the charge from $806 to $600, and eventually down to $460, which I do appreciate. However, even with that reduction, paying $460 for diagnostics without any repairs still felt unreasonable especially considering that a reputable service shop definitely would have identified the issue much faster and at a significantly lower cost. Coming from a sales and service background myself, customer trust should always come first. Situations like this can often be avoided with better communication, transparency, and a little more effort to ensure customers fully understand their options before committing to costly services. I do appreciate the effort the assistant service manager made to try and mitigate the situation even though I do feel she still didn’t get where I was coming from and rather just offered some discount to get me out of there, but I strongly believe there needs to be better processes in place so customers don’t feel left in the dark, forced into decisions, or taken advantage of due to unclear policies. More

Amazing customer service. They got me in fast and their lounge area is cozy and very inviting They got me in fast and their lounge area is cozy and very inviting More

Dealt with my concerns immediately. Had a rental car ready to pick up. Easy to contact service department Had a rental car ready to pick up. Easy to contact service department More