Crosstown Chrysler Dodge Jeep Ram
Edmonton, AB
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QUICK LUBE So i park outside the quick lube doors wait for a Quick oil change on my Diesel. after sitting outside the QUICK lube bays for 45 mins not one of the So i park outside the quick lube doors wait for a Quick oil change on my Diesel. after sitting outside the QUICK lube bays for 45 mins not one of the 2 cars inside the QUICK lube bays had moved. Finally someone comes out of the Quick lube bay with a clip board and asks me if i'm waiting for an Oil change?....really...no i'm waiting for a train?? he then proceeds to tell me that 3 guys called in sick and therefore they were not geting cars done as fast. he said it could be another hour to get me through as there were 3 more cars ahead of me. i told him i didn't have all afternoon to waste for a simple oil change and left the QUICK/SLOW Lube and went to MR LUBE and was in and out in 15 mins! i can do an oil change at home in 20 mins myself, yet those 2 cars in the lanes never moved out in 45 mins. The sign Quick lube should be taken down and replaced with "Sometime maybe today lube" More
Second Time's a Charm! After checking out one other dealership which was not willing to deal and treated me like my offer was an insult, it was a pleasure to get an email re After checking out one other dealership which was not willing to deal and treated me like my offer was an insult, it was a pleasure to get an email response immediately from Danny Setera at Crosstown. He treated me with respect and listened to what I had to say. He was attentive, honest and accommodating. I was more than impressed with his approach and professionalism and he made buying my new - to - me car a breeze. The team at Crosstown understands what customer service really means. This is the second vehicle we have purchased from this dealership and we will be back! More
Easy and understandable. I'd would have to say I was treated very well by the pre-owned staff. Jerry and TJ were big helps and were friendly to deal with. We're willing to ans I'd would have to say I was treated very well by the pre-owned staff. Jerry and TJ were big helps and were friendly to deal with. We're willing to answer questions and even helped me with competitor prices that I brought up. When dealing with the service side to get everything done that we agreed they forgot to switch over the tires, no buffing was done. and they only installed just command start no alarm system which was agreed upon. Went back to the dealership serveral times during this sales process. Twice they were not ready for me. Took them 3 weeks to change the tires. Buff the car. Do and oil change and change out the window. The customer service side of everything was great. They treated me very well. Free rentals with no hassels. Answered my every question. More
Great deal, great service, great experience! I was in the market, looking towards buying a new dodge truck. Crosstown was my first stop and only stop. I walked in and met Moose rite away, he help I was in the market, looking towards buying a new dodge truck. Crosstown was my first stop and only stop. I walked in and met Moose rite away, he helped me through the whole process. During it all he was very polite, respectful and professional. Everything went very smooth, they made sure I was satisfied with everything. Overall, I'm very happy with how it all panned out and I definitely recommend Moose to anyone buying a vehicle from Crosstown. I WILL be back in the future to deal with Moose for all my future vehicle purchases from Crosstown. More
Great Experience Once again at Crosstown This is the second vehicle we have bought from Crosstown and will continue to buy our Vehicles here. We bought our 2010 Ram 1500 four years ago, and t This is the second vehicle we have bought from Crosstown and will continue to buy our Vehicles here. We bought our 2010 Ram 1500 four years ago, and then this week we traded it in for a 2014 Ram 1500. Husny was very professional and not too pushy like some salesman. He was very helpful and was able to answer all my questions. Jeremy in finance was also very personable and he made feel right at home as we had to wait to locate a vehicle. Overall a great experience and I will recommend to family and friends. More
Great service Randy was great to deal with. I am in a wheelchair and don't drive but I own the vehicle. Unlike most people who keep talking to the driver even when Randy was great to deal with. I am in a wheelchair and don't drive but I own the vehicle. Unlike most people who keep talking to the driver even when I am answering all the questions, Randy came to the passenger side and talked with me directly. It isn't often that I get people in customer service that understand how respectful it is to talk to me directly. A definite plus in my day. More
Great experience This guy is so friendly, he answer questions like he knows what he's talking about. He's very patient with us. He's very helpful and he explain every This guy is so friendly, he answer questions like he knows what he's talking about. He's very patient with us. He's very helpful and he explain everything into detail, like warranty the best option we have. I strongly recommend Mark Destacamento he will make you feel special because of his great customer service and that is very important. My partner and I was very happy with our new jeep grand cherokee. More
Awesome service Awesome bunch of guys helped me get a truck I wanted and for a great price and drove the truck home that day, couldn't ask for a better experience Awesome bunch of guys helped me get a truck I wanted and for a great price and drove the truck home that day, couldn't ask for a better experience More
my new car I would recommend Farid to everyone. I was very nervous on purchasing my new vehicle but Farid and his assistant Leah calmed me down and was very gre I would recommend Farid to everyone. I was very nervous on purchasing my new vehicle but Farid and his assistant Leah calmed me down and was very greatful and I purchased my 2014 Dodge Dart. Leah ( his assistant ) sat down with me and my hubby and waited until approved and she helped clean out my old car and put my stuff in my new car. More
Brandon and Brooklyn Had my truck in the other day for repairs and the service I received from Annie blew me away. She updated me on the status of my truck while I was wor Had my truck in the other day for repairs and the service I received from Annie blew me away. She updated me on the status of my truck while I was working out of town and went above and beyond to make sure everything was covered under warrenty. The service impressed me so much this weekend my girlfriend and I came to Crosstown to get the dream jeep she has always wanted. Ryan in sales and Jocelyn in finance made us feel very comfortable in the buying process and were extremely helpful and informative. Thanks guys at Crosstown we will be back! More














