Crosstown Chrysler Dodge Jeep Ram

The experience was amazing. The salesman was excellent - he found exactly what we were looking for and delivered. We are very happy with the purchase but it was the overall exper The salesman was excellent - he found exactly what we were looking for and delivered. We are very happy with the purchase but it was the overall experience that was great. More

great deal and well knowledge the salesman very good, friendly, well knowledge of the vehicle that we purchased and all questions were answered regarding vehicle, dealership, the e the salesman very good, friendly, well knowledge of the vehicle that we purchased and all questions were answered regarding vehicle, dealership, the employees were very friendly and ready to help with questions, concerns More

2014 Dodge Grand Caravan My wife and I went to two Dodge dealerships prior to coming to Crosstown. At both dealerships, the customer service was lacking and we got the distinc My wife and I went to two Dodge dealerships prior to coming to Crosstown. At both dealerships, the customer service was lacking and we got the distinct impression that the staff did not want to help us because we were looking for a good deal on a vehicle with low profit margins - a Grand Caravan. I also work for a company that has an agreement with Dodge Canada that makes me eligible for an extremely good deal on all Chryslers and Dodges. This seemed to turn off the staff at the other dealerships and they were far from helpful. Our experience at Crosstown couldn't have been different. From the moment we arrived on the lot, the salesman who helped us, Shuke, treated us amazingly. He worked with us to get the exact model of Grand Caravan that we wanted, with all the options we needed (and no high-priced extras that we didn't want). He negotiated with his manager to get us a better price than we expected. He showed us all of the costs we would be charged and was very transparent about any charges that weren't included in the sticker price. He did an excellent job. More

My cars old, and i'm going to school Took my car to crosstown because my 06' 300 was leaking transmission fluid. Okay, i'm going 7 hours away to school... This sunday! Stressful. While my Took my car to crosstown because my 06' 300 was leaking transmission fluid. Okay, i'm going 7 hours away to school... This sunday! Stressful. While my car was in the shop i gandered my way throught the new showroom, & the fiat showroom -maybe not my style- but everything was displayed nice and clean. Walked towards a building that said used. Checking out some jeeps, and a gentleman, approached me with "has someone helped you?" "Just browsing thankyou, my vehicles just in shop" well he introduced me to this beautiful 2012 300. It would be nice to have something that magnifecent, but i have my own vehicle with low payments. The nice serviceadvisore later explained to me my car requires 1000's of dollars for the transmission service and other maintenance. I'm 21, going to school, and i'm in this situation. I went to this man and said... ...and he said "a hardworker like you, deserves a car like that." I ended up missing most of my day of work but i understand he was a busy man with customers before me. i can see why he's so busy. The wait was well worth it because he kept my payments affordable for me and lifted a huge weight off my shoulders with his efforts and inspiring words. Now i have a vehicle that will last me for years, and i absolutely love it, worry free. Thank you Dwayne and everyone else that truely went over the edge to make a good impression. More

2013 RAM 1500 Sport Dwayne helped me pick the right truck that met all my needs. I told him everything I was looking for and we were able to work out the price that worke Dwayne helped me pick the right truck that met all my needs. I told him everything I was looking for and we were able to work out the price that worked for me. I previously bought a truck from crosstown last October and was very happy with that one as well. I love me new one even more and couldn't be more happy with it. Dwayne was very helpful and patient with me in the time it took to put the deal together. Good experience overall. Will be back in the future when its time for another truck. More

easy fast and great people Awesome to deal with great people iam bringing my friends and family great sales team Walked out with the truck of my dream with low interest Awesome to deal with great people iam bringing my friends and family great sales team Walked out with the truck of my dream with low interest More

Mazin is the Best was well looked after, all my requests were met with no delay. Mazin is a great sales man and was doing everything to give us the best deal. was well looked after, all my requests were met with no delay. Mazin is a great sales man and was doing everything to give us the best deal. More

The worst experience at a car dealer ever. Let me start this review by saying that this has nothing to do with the salesperson. Janine Weiler was very professional and helpful. If she were to g Let me start this review by saying that this has nothing to do with the salesperson. Janine Weiler was very professional and helpful. If she were to go to another dealer, I would not hesitate to deal with her again. This is all about the used sales manager. Things started out fine. The truck I originally went in to see about purchasing couldn't be done. Fine. So I told the salesperson that I wanted something in a 2014. I was finally shown a truck that had everything I wanted in a truck. The financing papers were put in. This was a Saturday. So I waited and waited and waited to hear something about the deal. Finally on the tuesday after the deal was startedi had to go back to the lot because I forgot something in the truck during the test drive. I was told to wait till the next day and I would find out the details. Next day comes and still no call or info, even after I sent the manager(Husny Ismael) a email and 3 phone calls asking about specific details. Finall today(Thursday) I got a call from the salesperson(Janine Weiler) asking me to come down to finish the financing. I still hadn't got the details I wanted so I call the manager again and left another message. Finally I got to talk with him later in the day. I was told that the deal couldn't be done on the original truck but he had found another almost comparable. I asked what year it was and was told it was a 2014. So I said I would come down to look at it. When I got there it turned out to be a 2013. When I asked what happened with the 2014, I was told it had been sold. Not even a phone call to let me know. So when all was said and done I decided it was 't what I wanted. I thanked Janine for all she had done and told her when things were better I would come back and hopefully get what I wanted. I went out the door to go home when Husny came out the door with Janine, shocked that I wasn't going to take the vehicle that he had picked and gotten the financing approved for. So again I explained to him my reason and figured that would be the end of it. Nope we spent 15min out in the rain with him trying and trying to convince me this was the right truck for me and him telling me how hard he had worked on the deal for the last three days. I kept ha I g to repeat to him how I had said right up front that I wanted a 2014, not a 2013,how if he had told me on the phone the right year of the truck I would have told him no then. I told him that when things were better with my credit I would be back to look again. Then he got personal, saying how my credit wasn't going to be any better and how I wouldn't get the unbelieveable interest rate that he had gotten for me by working so hard for the last three days. Around and around we went with him saying the same things and me constantly repeating why I didn't want the truck he thought I should take. Yet through it all he would repeat how it's the. Customers decision and it's up to me, which would quickly be followed up by the personal insults about my credit and all the hard work that was done and how I wasn't being thankful for everything they had done. I finally just reminded him that that was his job, that's what they did to try and sell vehicles. I repeat one last time why I wasn't taking the truck and left. So I guess the moral of my tale is make sure you take whatever vehicle they figure you need cause if you don't you'll regret it. More

Excellent customer service We were instantly greeted by friendly, personable staff upon arriving, and our salesperson Danny Setera provided exceptional customer service. He kep We were instantly greeted by friendly, personable staff upon arriving, and our salesperson Danny Setera provided exceptional customer service. He kept his word when negotiating our deal and was funny and great to deal with. I would recommend this location to anyone, and I am thrilled with my new ride. More

Best Sales Experience! Dwayne Bubley was absolutely excellent to work with. Always responsive, always available. Very patient and very low pressure approach to sales. We Dwayne Bubley was absolutely excellent to work with. Always responsive, always available. Very patient and very low pressure approach to sales. We appreciated his personalized approach to sales and his genuine care and effort to get us in the right vehicle. Would go back to him anytime and look forward to working with him on our next vehicle. Jolienne Halisky More