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Crosstown Chrysler Dodge Jeep Ram
Edmonton, AB
2,306 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 20, 2016
Recall notice Took my truck in for recall notice N49. Met with Chris and he was very thorough with initial inspection. He went over with me what additional inspecti Took my truck in for recall notice N49. Met with Chris and he was very thorough with initial inspection. He went over with me what additional inspections were available. He later contacted me and explained what was found and gave me the cost of each repair. After the repairs were approved he contacted me when the vehicle was ready for pickup. More
by David J
Employees Worked With
Christopher Lautischer
January 19, 2016
Fabulous Upon my arrival I was welcomed by my service advisor Chris Lautischer. He was pleasant, cautious and helpful. He then called me 3 hours later to info Upon my arrival I was welcomed by my service advisor Chris Lautischer. He was pleasant, cautious and helpful. He then called me 3 hours later to inform me that my vehicle was next in line to be attended to. More
by Hotstreak
Employees Worked With
Christopher Lautischer
January 14, 2016
dissatisfied customer Was not happy in dealing with salesman or sales manager, both lied to me and ignored my several messages to call me back. was lead to believe I was ge Was not happy in dealing with salesman or sales manager, both lied to me and ignored my several messages to call me back. was lead to believe I was getting a different vehicle then I one I received. So not happy with my experience with Crosstown . More
by Tina
Employees Worked With
Mazin Fakhreddine, TJ Fiddler
January 13, 2016
Best place to buy a car Bought 3 cars and i can come bck again. Just now i'm bringing my friend to get a car, and i'm sure he will do the same. Bought 3 cars and i can come bck again. Just now i'm bringing my friend to get a car, and i'm sure he will do the same. More
by Gmc terrain
Employees Worked With
Manny Hanna
January 13, 2016
Excellent service I had been to 4 different Chrysler dealerships before landing at Crosstown almost 3 years ago and I've never had the service I get at Crosstown. I've I had been to 4 different Chrysler dealerships before landing at Crosstown almost 3 years ago and I've never had the service I get at Crosstown. I've been dealing with Allan Angeles for the last two years and I highly recommend you go see him when taking your vehicle in. He's friendly and thorough when going over your vehicle and he seems to legitamitely enjoy his job. I've shown loyalty to this dealership and it is paying of with great service and discounts on services provided. More
by Todder
Employees Worked With
Allan Angeles
January 11, 2016
Horrible service!! I own a 2015 Jeep Cherokee. There was a recall (power lift gate module) in October, so I scheduled an appointment on Tuesday, Nov. 10 to get this don I own a 2015 Jeep Cherokee. There was a recall (power lift gate module) in October, so I scheduled an appointment on Tuesday, Nov. 10 to get this done (I also said the reason for my visit) - after four hours, I was called only to be told they do not have the part needed to do the recall. I was asked to leave my vehicle there until Thursday! Good thing I didn't - the part did not come in until DEC. 28! Also on this visit, I was told my left rear axle shock was "sweating" (something they had repaired before) and to mention this the next time I came in, which I did (on Dec. 28) The recall was repaired that day, but the shock couldn't be repaired since they had to order bolts from Red Deer! Again, I was asked to leave my vehicle there overnight, which I did not. I had an appointment today (I was told to bring the vehicle in right at 7:00 and I wouldn't have to wait the usual 45 minutes until my vehicle could get in)....as of 1:15 this afternoon, my vehicle was STILL not in the shop - and now I have to leave the vehicle there over night! I am extremely upset and angry - I would not recommend this service department to anybody! I must say though, when dealing with all the different people I have dealt with, (and there are alot) they are nice and polite. I am extremely tired of waiting and getting the run around. I did not want to select the employees worked with because they were always polite and friendly - I'm just extremely frustrated!! More
by frustrated
Employees Worked With
Robert Obando, Brian Smith
January 10, 2016
Excellent I would like to send huge "thank you" to Joe, Robbie, Adam, Patrick and Olivia for helping me purchase my new Journey. They were all a very fantastic I would like to send huge "thank you" to Joe, Robbie, Adam, Patrick and Olivia for helping me purchase my new Journey. They were all a very fantastic group of people to work with and I would definitely recommend their services. Jayden More
by Jaybird70
Employees Worked With
Joe Medina, Robbie Gordash, Adam El Najjar and Olivia Rasa, Patrick Rego
January 10, 2016
Good sales, good service, what you want to expect! I've bought 3 new vehicles from this dealership over the past 10 years. I've always felt that I was able to achieve a good deal on the purchase of the I've bought 3 new vehicles from this dealership over the past 10 years. I've always felt that I was able to achieve a good deal on the purchase of the new vehicle. Closure of the deal was done in an efficient and expeditious manner each time. Having said that, the main reason I keep coming back is the service department. They're very good, they try hard to get it right the first time, and they almost always complete the work required within the scheduled time while I wait. I travel all the way from Fort McMurray to get my service done. I would recommend this dealership without hesitation. More
by XxCritterxx
Employees Worked With
Annette Kwolik, Bass Chehayeb, Nick Marando
January 10, 2016
An all day repair Been to Crosstown a few times for service and they always seem disorganized. Dealt with Daxton before and she was fantastic but this time... Poor serv Been to Crosstown a few times for service and they always seem disorganized. Dealt with Daxton before and she was fantastic but this time... Poor service. Took all day to do my recall . Dropped off at 9am and still not done by 4pm. I've worked in service departments of dealerships for 10 years so i get the frustrations but cashiers who talk with their mouths full doesn't help either. Just makes me think twice about a return visit. More
by Cee
Employees Worked With
Cashiers, Christopher Lautischer
January 09, 2016
Doug Purdy is very rude and has very bad customer service . This guy has the worst customer service skills , I'm surprised that a so called big company like Crosstown Dodge hires people like him to handle custo This guy has the worst customer service skills , I'm surprised that a so called big company like Crosstown Dodge hires people like him to handle customers problems . Took in my vehicle for warranty issues and wanted to charge me extra charges for nothing . He's rude and has no customer service skills whatsoever . I am never taking my new vehicle to Crosstown for service ever again . Do your self a favour and do not go to crosstown to service your new vehicle warranty doesn't mean anything there . More
by Wesley
Employees Worked With
Doug Purdy
