Crosstown Chrysler Dodge Jeep Ram

Not impressed, I feel ripped off! In July last year, I had went to Al Dewan to trade my 2011 Hyundai Santa Fe in for a truck. At the time, I did not care what kind of truck, new or use In July last year, I had went to Al Dewan to trade my 2011 Hyundai Santa Fe in for a truck. At the time, I did not care what kind of truck, new or used as long as it wasn't white and that it could hold my family as I have two little girls and needed something safe and reliable. Al had advised me that they had a truck that was a demo model, it was perfect for me. He mentioned that it was a 2015 RAM, two-wheel drive but that it would only be temporary and I could trade it in in 3 months for a cheaper payment truck. He even stressed to make sure that I did come back in because it would be crazy for me to remain in this truck at such high interest and payments (I pay 317.55/bi-weekly). I told him that it was very important that I didn't pay the large payments a long time as my Hyundai was already 250/bi-weekly (and under my name alone, bought brand new). Al and Jeremy had put me into a "special" kind of financing that had a high interest rate, high payments so that I can reestablish my credit with Crosstown as I was "resetting my credit" as Jeremy had put it. When I spoke to Jeremy he told me to come back in to Crosstown in 6 months or so and it would be "no problem" getting me into a cheaper interest rate and get my payments down to BELOW $250. I just tried coming back to Crosstown as it has now been 10 months, thinking it still would be "no problem" getting into lower payments and I just dealt with Jerry. Although Jerry was kind and professional, I have been denied getting out of this truck because now they want 13 months worth of payments from me for this truck. I am really angry because seeing as it is a 2-wheel drive 2015 RAM, I discovered that it was horrible to drive in the winter (pretty useless) and I needed to weigh it down with sand bags, therefore my "safe, reliable vehicle" wasn't really safe for my girls or myself BUT because I believed both Al and Jeremy that it would be temporary, I just dealt with it. Now, I am being told that in 13 months I can try to reapply. If I knew that I had to be stuck in this truck for this long, I certainly would not have put myself in a new truck like this for over $600/mth! I am especially upset because if I don't qualify now to get into a cheaper payment, how on earth could Al and Jeremy tell me 6 months or less? I thought by getting through the winter would be better for my credit, but it appears as though it didn't matter. I was told I was paying these higher payments so that I am paying principle and interest. My Hyundai only had around 6000 left at my trade in. I wasn't even told how useless a 2-wheel drive truck was in our winters (why they make such a useless truck for Alberta winters is beyond me). In all, I am very disappointed with my experience with Crosstown. I felt like I was lied into this truck by Al and that I am now forced to remain in even though I am finding these payments very hard to keep up with as they are so high. If I wanted these kinds of payments, I would have liked to have been in a safer vehicle that is worth these kinds of payments. Plus, now when I go into another vehicle, if it is smaller payments, I may end up owing 70-80,000 on the next vehicle because they messed me up with this truck. I wish Al and Jeremy would have either put me into the right truck to begin with or advised me to pay off the Santa Fe instead of making empty promises of just putting me in this "temporary" situation that turns out is not temporary and not worth these crazy high interest and payments. More

Wonderful Service and a Heck of a Deal! Mazin was a wonderful salesperson! He was friendly and knowledgable and didn't waste our time. We ended up with a nicer vehicle than we thought we wou Mazin was a wonderful salesperson! He was friendly and knowledgable and didn't waste our time. We ended up with a nicer vehicle than we thought we would be able to get and Mazin even bought us lunch! Jeremy was a breath of fresh air in finance, he explained everything clearly in a fun and personable manner. From my experience Crosstown Auto is a friendly no nonsense business that truely values the experience of their customers-- plus we got a heck of a deal! More

Amazing experience! Would highly recommend! I would highly recommend Crosstown Auto Centre, and specifically Moose Zarandah. Moose provided exceptional customer service, from start to finish, a I would highly recommend Crosstown Auto Centre, and specifically Moose Zarandah. Moose provided exceptional customer service, from start to finish, and exceeded all of my expectations. I purchased a Town & Country van from Moose and I am very happy with the entire experience. He listened to my “wish list” for a vehicle, answered all of my questions and provided honest recommendations regarding vehicles. Moose is extremely knowledgeable regarding vehicles, very professional and trustworthy and was always friendly and patient when I had questions. The entire purchase process was quick, efficient and Moose took care of all of the details with my trade in and purchase so that I did not have to worry about anything. It was a completely stress free and enjoyable experience. Moose coordinated everything for me and I greatly appreciated all of his help. When I picked up my new vehicle today, Moose took the time to show me all the features in my new van, explained everything and answered all my questions. He truly cares about his customers and it shows. I love my new van and I will definitely return to Crosstown Auto Centre for any future vehicle purchases. Thank you! More

Hadi Temraz Hadi is an amazing person and has always been there for me with advice, kindness, knowledge and professionalism. I first dealt with Hadi in 2008 when Hadi is an amazing person and has always been there for me with advice, kindness, knowledge and professionalism. I first dealt with Hadi in 2008 when I had a lemon that I desperately needed to unload even though it was nowhere near being paid off. He never lets me down when I am in need even when he stands to gain nothing personally. Most recently I needed to sell a vehicle and he was there to answer all my questions and concerns and helped put me at ease. Thank you Hadi, you are a good man with a great heart! ~Marcy~ More

Amazing service! I have had so many great experiences dealing with Crosstown! Being in the automotive industry I am in contact with them on a daily basis, the staff he I have had so many great experiences dealing with Crosstown! Being in the automotive industry I am in contact with them on a daily basis, the staff here are incredible and the atmosphere is fun and friendly! Crosstown was my first choice when deciding to finally purchase my first new vehicle! They were my first and only visit! I dealt directly with Moose, who was such a pleasure to work with! He was fun, energetic, knowledgable and most importantly honest! He kept us in what would work the best for our family and our budget! He was also so fantastic with our six year old daughter, she absolutely adored him :) I will most definitely be a customer for life and would highly recommend this dealership to anyone looking to purchase a vehicle! More