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Crosstown Chrysler Dodge Jeep Ram

Edmonton, AB

4.6
2,383 Reviews

15520 123 Ave NW

Edmonton, AB

T5V 1K8

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Showing 2,383 reviews

May 07, 2016

Great salesperson - thanks Ashley! Ashley took the time I needed to make a decision on the perfect vehicle for me. Not her fault that the deal offered didn't work for me. She really k More

by lovemynewvw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Graham
May 06, 2016

Great Experience! Thanks Ismael!! Highly recommended!! Visited a few dealerships today but Crosstown got my business not just because they gave me the best price (which they did!) but because they made the More

by BigRon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marko Kamal, Ismael Mirza
May 09, 2016 -

Crosstown Chrysler Dodge Jeep Ram responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Crosstown with only the best there is to offer. It’s so nice to hear that Ismael and Marko helped to make your experience such a positive one. Enjoy your new vehicle! Respectfully, Shellian Bremec Marketing Manager

May 02, 2016

Powerwagon baby! Bought the wife's jeep a few months back cause of Sheldon working with us over the phone or fb... To help find us her jeep she wanted! Few rocky momen More

by Troy guy with the powerwagon guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyle Najjar, Sheldon Smith
May 02, 2016

So good I bought 2! Sheldon was an awesome salesman! Def. went above and beyond. I was a little picky with what I wanted and Sheldon definitely worked with that. we had a More

by Sabrina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyle Najjar, Sheldon Smith
May 03, 2016 -

Crosstown Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your experience with Crosstown and Sheldon. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new Jeep! Sheldon and the team will be thrilled to hear your feedback! Thank you again, Shellian Bremec Marketing Manager

May 02, 2016

Best vehicle purchase experience ever! So this has been a 3 year purchase process, when I first went to Crosstown my credit was pretty bad. They got me into a 2013 ram 1500 at a respectable More

by MrWilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Dzurka, Marko Kamal, Jerry Joseph
May 03, 2016 -

Crosstown Chrysler Dodge Jeep Ram responded

On behalf us all of us at Crosstown, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Colin and Jerry! We will be sharing your feedback amongst our team. Enjoy your new RAM Rebel and please come visit us again soon! Thank you again, Shellian Bremec Marketing Manager

April 28, 2016

Oil change It was great experience when I was getting my 2013 Grand Caravan for oil change, it was fast and after I was given all the details about the Van and J More

by tedyee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Lasytchuk
April 28, 2016

Thanks to Jerry Joseph Our experience at CrossTown Auto was positive. We came in wanting to trade in our 2013 Grand Caravan and find the 2016. Everyone was polite every time More

by tedyee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Joseph
Apr 28, 2016 -

Crosstown Chrysler Dodge Jeep Ram responded

On behalf us all of us at Crosstown, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Jerry Joseph. We will be sharing your feedback amongst our team. Enjoy your new Caravan and please come visit us again soon! Thank you again, Shellian Bremec Marketing Manager

April 28, 2016

Thank you Jerry Joseph My experience at CrossTown Auto was positive. I came in wanting to trade in my vehicle and find an SUV. Everyone was polite every time I came into the More

by angvoban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Joseph
April 27, 2016

Quoted 1 price charged a lot more!!! I took my Dodge Ram 1500 in for an oil change + 50 point inspection + tire rotation + major fluids check or top up, was quoted $89.95 for all was char More

by Jodie011974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Lautischer
Apr 27, 2016 -

Crosstown Chrysler Dodge Jeep Ram responded

Hello, We appreciate you sharing your service experience on dealerrater. Can you please provide me with your first and last name, as well as a phone number? I would like to review your last service repair order and speak with Chris. you can email me at sbremec@crosstownchrysler.com or 780-488-4881 ext 1701. Sincerely, Shellian Bremec

Apr 27, 2016 -

Jodie011974 responded

Hello Shellian, As I stated in my review I am not interested in an argument as I am absolutely disgusted not only in the fact that I was quoted one price and given another but in the overall prices charged and/or quoted on other work recommended to be done. It was recommended to me to go to Crosstown from a friend as they had heard Crosstown has better customer service then I have received from Derek Dodge were I had originally purchased my truck from. The work done by the mechanic seems to have resolved my the primary issue I was having with my truck and I am grateful for this but in the end to be quoted high prices for transmission flush and replace and then quoted one price and then charged significantly higher in the end is a huge let down not to mention that as a part of the oil change I was offered a 50 point inspection plus tire rotation as a packaged deal and the tire rotation was not done. So again I do not wish to argue this matter much further, I gave Crosstown a shot and was hugely disappointed, I paid my bill and will take any future servicing needed else where. Thank you for your concern. Jodie Kozinko

May 03, 2016 -

Crosstown Chrysler Dodge Jeep Ram responded

Hello Jodie, Thank you for your reply, I definitely do not want to argue with you over the experience you had. I really do appreciate your feedback and I am sorry to hear that you were referred to Crosstown by a friend and you are not happy with the service you received. I am happy to hear that the other concern you had with your truck is now resolved. We apologize for your negative experience. At Crosstown we are committed to fair, honest pricing. It’s unfortunate that there was miscommunication in regards to the pricing provided by your service advisor. We value our customers and truly appreciate the time to share your opinions. Sincerely, Shellian

May 03, 2016 -

Jodie011974 responded

I find it funny how crosstown down plays this by calling it a "miscommunication" as it was so not a miscommunication. I was told $120.00, I even asked him 3 different times on the price and was told "yes, that is correct". far from a miscommunication, my truck was also there for a tire rotation which was never done, I am now wondering if the brake fluid change was even done and will be taking my truck in for someone to check. I also looked over the oil change work as it seemed suddenly my truck was leaking from under, what I found was absolutely disgusting. Oil all over the place on the under side of my truck, I mean if you guys are professionals shouldn't the job be done in a professional manner, neat and tidy?? In the end I'm glad it was for servicing on my truck that I have found out how unprofessional crosstown is as i have been considering trading my truck in for a newer model and am damn glad it wasn't for that reason to find how poorly crosstown is.

April 25, 2016

Grand Caravan Purchase Recently I purchased a 2016 Dodge Caravan. Nick was excellent to work with and was not pushy. He did not try to upsell me on a more expensive model th More

by marshall111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Hamaluk, Nick Marando
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