Crosstown Chrysler Dodge Jeep Ram

On an overall level, this dealership rates well. The service and mechanical departments are top notch. The service and mechanical departments are top notch. More

Vanessa is always great to deal with and had the car back to me right away. to me right away. More

I asked for an assessment of my tailgate closure. There was in fact nothing wrong with it, I was charged $100 to be told that not only did I need a new lock installed, but the driver’s side door ne There was in fact nothing wrong with it, I was charged $100 to be told that not only did I need a new lock installed, but the driver’s side door needed one too. This was all going to cost $600. Naturally I declined this “service” as both locks function perfectly. This scam is very poor business practice, and I have reported it to the Better Business Bureau. More

Came in for an oil change and tire rotation was told it would take an hour maybe 1.5 hours so I decided to wait, ended up waiting just over 4 hours. would take an hour maybe 1.5 hours so I decided to wait, ended up waiting just over 4 hours. More

This is a follow up review to my post on May 22, 2025. Someone at the dealership read that 2-star review and reached out, asking me to contact the service manager (Brian Neggers), which I did. Brian se Someone at the dealership read that 2-star review and reached out, asking me to contact the service manager (Brian Neggers), which I did. Brian seemed very apologetic and driven to get to the bottom of the electrical issue I’ve been having. He had me bring the vehicle in and leave it with them for an extended period of time. Even held a conference call with him and one of his techs to try and explain what they’re going to do to make things right since they don’t wanna to go “throwing parts at it” without diagnosis. After a number of days, I was informed that it was now an ABS module that needed replacing. When I asked the service person, I was assured that they were confident in this diagnosis. Another $700+. Immediately upon receiving the Jeep, I noted the same weird light on the dash (an illuminated light for an option that my Jeep doesn’t even have), and my auto start/stop not working. Being that it was a Saturday when I picked it up, I knew nothing was going to get sorted over the weekend so I took the vehicle home with me. Didn’t drive it again until this morning (Tuesday), and I had the same light appear on the dash, a warning “ding”, and my auto start/stop out of service still. I wrote an email to Brian Neggers once again first thing this morning and as of noon, I continue to wait for a reply. The rating I am assessing today is based on much the same rubric I used for my previous review. While the staff are friendly, courteous, and seem to want to help diagnose this issue, the fact remains that I have a faulty vehicle that they are unable to repair. This is turning a very frustrating experience into a very frustrating AND expensive one. My patience is running thin. As promised from the previous review, I will once again report back here with updated information. I sincerely hope I am able to give a better rating in my future post. More

Mahyar provided one of the best sales experiences I’ve ever had. After a long day at work, he went above and beyond by driving me to the bank and even arranging an Uber to pick up my wife from her appoint ever had. After a long day at work, he went above and beyond by driving me to the bank and even arranging an Uber to pick up my wife from her appointment. His support didn’t end with the sale—he followed up to see how the vehicle was performing and took the time to answer all my questions. Truly exceptional, Amazon-level customer service. More

Service dept jayme was fast to deal whats the problem is. Angela smith was so professional about his work. Everytime you ask about the vehicle she will answer you back and shes fast to gave you details. Angela smith was so professional about his work. Everytime you ask about the vehicle she will answer you back and shes fast to gave you details. More

I came to the dealership to fix a tire that seemed to have a leak. The Service people provided an excellent service; they've fixed the problem promptly and effectively. have a leak. The Service people provided an excellent service; they've fixed the problem promptly and effectively. More

No doubt on the service they’re doing great. But i have some disappointment , like before they made a rotation on my tire but sadly they ruin one of the bolt on the front tire without even repor But i have some disappointment , like before they made a rotation on my tire but sadly they ruin one of the bolt on the front tire without even reporting it to me.. just found out when i have other service and they asked to change it immediately since it is for safety measures and asked me to pay more than $300, so thats why i refuse to pay since the last person who touch or change my tire is one of your technician… then other events occur yesterday June 4, 2025 when they change my wiper they accidentally hit my windshield and crack it big time, but at first they didnt report it again instead ask me to have it replaced for $729 and thats the time im start wondering again why i need to change when in fact to the best of my knowledge theres no big damage on windshield that i know of. Thankfully one of the managers in lube express approach me and told me that they are going to change it for free.. if not for him, maybe i will your premises without knowing of the crack on the windshield.. anyway big kudos to that person for being honest.. More