Crosstown Chrysler Dodge Jeep Ram

Dealership listens to our concerns of our vehicle when we bring it in for service thank you very much bring it in for service thank you very much More

They treat me like family. Kind courteous and good coffee. To top it all off they had fast service. Kind courteous and good coffee. To top it all off they had fast service. More

They only returned my calls after receiving a 1 star review after I had been calling for over 2 weeks about an issue they missed on an inspection. Reluctantly I agreed for them to take another look at m review after I had been calling for over 2 weeks about an issue they missed on an inspection. Reluctantly I agreed for them to take another look at my Jeep. For a part that has been fixed 4 times and replaced once in less than 100000km. They put a bandaid solution to fix it. And when I asked why this part keeps failing the assistant service manager told me that she couldn’t see anywhere in the history that the part has been fixed or replaced. Then she told me that the service tech said the part wasn’t necessary and he would have just taken it off. Which I found a bit off because all of the mechanics I have talked to said it is absolutely a necessary part. When I asked if it was just a faulty design for the part again she responded with no it’s just in a vulnerable spot. When I asked what the permanent solution was the response was I don’t know some cars don’t even have that part. Not sure how she is an assistant service manager, she also told me that part would never be a warranty fix even though it was fixed and replaced every other time on warranty. Though I don’t trust what they say is warranty and what isn’t. Had a different inspection there a year ago and was told a part needed to be replaced and it would be around $1200, on the latest inspection since all warranties were about to expire that SAME part was a warranty fix. Also WHY does a service package for oil changes and tire rotations that is bought and paid for separately of any warranties expire when the warranty expires even if multiple oil changes and tire rotations were not used? Beware taking your car here. More

Very friendly, fast service and keep you informed on all service work being done. Will recommend to othere service work being done. Will recommend to othere More

Crosstown is a world class dealership. Their customer service is superb. I went for my customary vehicle maintenance recently and Vanessa Williams and the Uber booking agent (blonde lady, Their customer service is superb. I went for my customary vehicle maintenance recently and Vanessa Williams and the Uber booking agent (blonde lady, forgot her name) went above and beyond to assist me with an unusual situation. The car wash was down so they offered to wash my car by hand - complimentary. There's also a commissary. While I waited, I ordered a sandwich and cheese cake... yummy at a minimal cost! Overall outstanding establishment and staff. More

Monica was great to deal with, multiple repairs done in a timely fashion. With quick replies to any questions I had timely fashion. With quick replies to any questions I had More

Love it. Friendly people easy to talk to. Told me what my problem right away Friendly people easy to talk to. Told me what my problem right away More

Was originally overcharged for identifiable overpriced services and deficient / missing inspection report. Upon review, the service agent was kind enough and considerate enough to revise my service discre services and deficient / missing inspection report. Upon review, the service agent was kind enough and considerate enough to revise my service discrepancies and provide a compensation service credit which was kindly received as an a true attempt at service redemption and restitution. Indicating that they do listen and still care about customer service and satisfaction.... More

Angie helped get us on the road faster than we thought! ! Thank you again Angie!!! ! Thank you again Angie!!! More