Crosby Volkswagen

I contacted Crosby VW in response to a used car, after hours. I live roughly an hour away from Crosby VW, so I wanted to find out as much information as possible. I promptly received a response from Aleks hours. I live roughly an hour away from Crosby VW, so I wanted to find out as much information as possible. I promptly received a response from Aleksander, both by email, as well as by phone. He was honest, didn't pressure me, and told me that he would provide me with further information in the morning. The next morning, about 10 mins before we were ready to leave, I received a phone call from Aleksander, to let me know that another customer was looking at the car as well. I admired his consideration and thoughfulness, as he knew that I had a bit of a drive to see the car. I declined leaving a deposit, and made the trek to Kitchener. I was impressed by Aleksander's consideration, knowledge, honesty, helpfulness, and the "non-pressure" sales strategy throughout the whole process. I am now the proud owner of a car, purchased from Crosby VW, with Aleksander's help! Keep up the good work! More

Aleksander was able to work me on my requirements, suggest specifics that would need my needs based on understanding my driving patterns etc. He was clear on what is best suited for me and my family suggest specifics that would need my needs based on understanding my driving patterns etc. He was clear on what is best suited for me and my family rather than being only focused on the selling. His professionalism and eagerness to provide the best vehicle for me made me come back and but from him and Crosby. On a side note the other employees that I met where also equally friendly and willing to help. Overall a good experience till now. More

Overall great experience. I went to this dealership 3 Overall great experience. I went to this dealership 3 times to fix a problem on my car. The first 2 times did not go smoothly due to mishandlings f Overall great experience. I went to this dealership 3 times to fix a problem on my car. The first 2 times did not go smoothly due to mishandlings from a newer Service Consultant. Nonetheless, their management team is exceptional in identifying areas of improvement and be able to deliver precise execution. My 3rd visit was smooth; all my concerns were taken care of, and overall exceeded my expectations. For the 2 times I was at the dealership waiting to pick up my car, I noticed they always back-in the cars to the parking spots so customers picking up their cars can just drive away. They always use proper seat cover when they enter customer’s car so the seat wouldn’t get soiled, and they have free wi-fi so I can check a few things online while waiting. Little things count for good customer service. Recommended. More

I've had nothing but fantastic service since the first day walked into Crosby. thank you Conrad for all your help. you've got yourself a life time customer! day walked into Crosby. thank you Conrad for all your help. you've got yourself a life time customer! More

Conrad helped me out immensely in narrowing down my choices for my first brand new car. Anybody can sell cars, but Conrad and his fellow salesman Vinny are very passionate about the product that they choices for my first brand new car. Anybody can sell cars, but Conrad and his fellow salesman Vinny are very passionate about the product that they are selling. This in turn gives the customer leaving any interaction with these two guys very informed and in a better position to make an important decision about what they are going to be behind the wheel of for at least four years. I was very confident with my purchase after Conrad was very patient with me in narrowing down my needs and wants to a single vehicle. He also made sure Vinny would help me out if I had any questions on his day off. It was a very smooth transaction and as long as Conrad and Vinny are selling VW`s, I'll have no hesitation in returning to Crosby. Well done, gentleman. The best customer service is informed customer service. More

Exceptional to deal with. First and foremost open and honest, Dino made our purchase of our car a easy and straight forward one. At no point have we ever looked back and we continue to enjoy the vehicle honest, Dino made our purchase of our car a easy and straight forward one. At no point have we ever looked back and we continue to enjoy the vehicle to this day. I would highly recommend Dino and the Crosby Audi team for their outstanding commitment to excellence and honesty. More

Working with Conrad was the best experience I have had searching for a car. He made sure we found the car that best suited me, and my needs. Conrad's knowledge and enthusiasm far exceeded my expectation searching for a car. He made sure we found the car that best suited me, and my needs. Conrad's knowledge and enthusiasm far exceeded my expectations, and I would recommend that anybody looking to buy a Volkswagon should do themselves a favor, and work with Conrad. You will not be disappointed, that is a guarantee!!! More

The service that i have experienced with Conrad and Crosby VW and Service Department has been first rate. Would only Recommend Crosby. Service 10/10 Crosby VW and Service Department has been first rate. Would only Recommend Crosby. Service 10/10 More

I had a very pleasant experience for the purchase of my 2012 VW Jetta. No hassle discussions with regard to trade-in and new vehicle pricing.The staff I dealt with were very friendly and knowledgeable. 2012 VW Jetta. No hassle discussions with regard to trade-in and new vehicle pricing.The staff I dealt with were very friendly and knowledgeable. More

Was my best car buying experience ever (this is over 40 years!). Friendly, knowledgeable and welcoming. And we liked that there was no pressure tactics used. In addition enjoyed and yes even learned som years!). Friendly, knowledgeable and welcoming. And we liked that there was no pressure tactics used. In addition enjoyed and yes even learned some things when invited to the new car seminar. And kudos to the food (almost supper). Great experience and will recommend whenever possible. More