Crosby Volkswagen

2016 Jetta Purchase Dealing with Jil was a pleasure. All questions, quotes and follow up were done with a warm professionalism. No pressure to look at other options or se Dealing with Jil was a pleasure. All questions, quotes and follow up were done with a warm professionalism. No pressure to look at other options or services only the information provided for one’s consideration. I would recommend Crosby’s to anyone looking to purchase a VW vehicle or service. More

2016 Jetta Purchase I recently purchased my first car (2016 Jetta) from Crosby Volkwagen with Jil. She provided me with all of the necessary information and quotes that I I recently purchased my first car (2016 Jetta) from Crosby Volkwagen with Jil. She provided me with all of the necessary information and quotes that I requested without hesitation, even after changing my mind several times. I was thoroughly impressed with her knowledge, kindness, and quick response time - and would gladly recommend her (and the Crosby dealership) to anyone I know looking to purchase a vehicle. More

2016 Golf R with Jil Vaivars We recently purchased our 2016 Golf R from Crosby Volkswagen with Jil. I have to say that we were very impressed with the level of service and feedbac We recently purchased our 2016 Golf R from Crosby Volkswagen with Jil. I have to say that we were very impressed with the level of service and feedback I received from Jil and the Crosby family. They were very professional and took the time to listen to my specific needs. The car is incredible and we love it everytime we go for a drive. We will always recommend Crosby Vw to all my family and friends. Thank you to the Crosby Team for your services. Jil keep up the great work! Cheers! More

Awesome experience I went to Crosby VW in Kitchener because I've heard nothing but good things from people I work with (including an owner of an R8!). Chris helped me ou I went to Crosby VW in Kitchener because I've heard nothing but good things from people I work with (including an owner of an R8!). Chris helped me out, he answered all my questions I had about the car. At the time I needed a car very fast for a new job I was starting the following week. The team did everything they could to help me out, and I love my new golf R! I've already started telling people what a good experience I've had…go see for yourself, and I can promise you won't be dissapointed. More

New 2016 Tiguan First new car in 30 years. Received GREAT customer service from Jarrett Neal in Sales and Christine Soeiro in Finance. They made purchasing a new c First new car in 30 years. Received GREAT customer service from Jarrett Neal in Sales and Christine Soeiro in Finance. They made purchasing a new car a great experience. Both were extremely helpful in answering all my questions. More

Chris Sousa was AMAZING! Purchased a 2016 Tiguan R-Line from Chris. He was fabulous to deal with. Listened carefully and with purpose. Was dead straightforward in terms of dis Purchased a 2016 Tiguan R-Line from Chris. He was fabulous to deal with. Listened carefully and with purpose. Was dead straightforward in terms of discussing the issues around our deal. Stayed focused on getting to YES in our negotiations. Was polite, professional and personable throughout. I highly recommend him and the dealership. More

Complete lack of trust and professional courtesy! As someone who has purchased 3 vehicles from Crosby VW, I can honestly say I will not be back again as my experience last weekend trying to activate m As someone who has purchased 3 vehicles from Crosby VW, I can honestly say I will not be back again as my experience last weekend trying to activate my $500 TDI card was a horrific waste of my Saturday afternoon, and the last nail in the coffin of my dealings with Crosby VW. My 2012 Passat TDI is under my corp name for tax purposes. My ownership and my license both have my signature. All my service invoices have the same mailing address. There's no reason to believe anyone other than myself would own the company, yet because I didn't have my Certificate of Incorporation and and shareholder docs, the two ladies behind the service counter would not activate my card. I told them I was the owner, and would gladly write a written statement to that point. I did so, and they decided they didn't know if they could active the card or not, so decided to call their manager, Kathleen Martin, who then decided to argue the definition of a "legal document" by proxy of her customer service agents knowing full well my signature was on everything, and had they looked up my name in their computer they could have verified I had purchased several vehicles from them in the past, and had no reason to lie or be deceitful. Instead, I had to travel 30 minutes to my accountant's house to retrieve the necessary documents to prove ownership. What really bothered me was when I returned with my Certificate of Incorporation and shareholders docs is the customer service agents didn't even need copies to send into VW for confirmation! This was something they could have used their own discretion on but instead decided NOT to trust that I was telling the truth. Oh well... I was considering trading in the Passat for a Q7 TDI in the spring, however I think we'll be looking at X5s now instead. More

Great people providing great service! Customer service at its best! Andrew, Christine and Brooke were all fabulous to deal with! They provided answered to all my questions, were patient w Customer service at its best! Andrew, Christine and Brooke were all fabulous to deal with! They provided answered to all my questions, were patient with me while we worked out my budget and went the extra mile to make it all come together. That kind of customer service is rare these days. Thank you for making my dream of getting myself a VW golf car come true! More

No idea what they're doing I've been dealing with this issue almost since I got the car, which was April 1st 2014, the first time I brought this up was in August. It's an int I've been dealing with this issue almost since I got the car, which was April 1st 2014, the first time I brought this up was in August. It's an intermittent issue that I can't reproduce but I have provided plenty of evidence of it happening. When listening to Bluetooth, randomly, the sound will completely cut out and I will head nothing but a high pitched tone. Turning off my phone doesn't fix it, switching to another input and the back doesn't fix it. I should say that if I switch to FM for example, the sound does work. I have provided videos of the problem, which happens every 2 weeks, give or take and seemingly has gotten worse. Don't get me wrong, the dealer has tried to fix it with help from Volkswagen but at this point I'm convinced they have no idea what's going on and are trying to place the blame on my equipment. Crosby replaced the stereo 3 or 4 times and the MDI unit once, each time, after two weeks or so the problem comes back. They finally told me the problem was my phone not being compatible with the car, a Google Nexus 5 (wot?), I need a new phone anyway so I bought a one plus two. Two weeks later it happened again! This time Crosby and VW told me that I needed to use a mainstream phone as somehow, the Nexus 5, made by LG isn't mainstream enough. Okay, I ended up borrowing an iphone4 from a friend and probably a week later, the same problem happened again!! The dealer had told me that the same tone issue happens in Passats due to corrosion issues with the amplifier, how in the world does this happen due to a manufacturers defect in Passats but on my Jetta, it's related to my device? At this point the deal basically told me there is nothing else they can do and closed the issue. I now have to deal with customer relations, they are pretty unresponsive. Crosby isn't totally to blame, but they are the representative of VW. In short, VW has no idea what they're doing. Update: Customer relations has now passed the buck on this issue. They're sticking to the compatibility argument and refuse to help me any further. I would strongly advise against anybody getting a Volkswagen product. More

Excellent Experience Just bought my new Jetta from Crosby. Buying experience was great. Everybody was very friendly and knowledgable about the vehicles. Absolutely no pres Just bought my new Jetta from Crosby. Buying experience was great. Everybody was very friendly and knowledgable about the vehicles. Absolutely no pressure to purchase. I would definitely recommend them. More