Coventry North Jaguar Land Rover

New and Gently Used Car Search I have visited the dealership on three separate occasions and each time I was approached quickly and was provided exceptional, prompt and well informe I have visited the dealership on three separate occasions and each time I was approached quickly and was provided exceptional, prompt and well informed customer service. The last visit, intended to be a new replacement Jaguar inquiry, resulted in the purchase of a gently used Range Rover for my wife. The negotiations were not painful, were fair & reasonable and were concluded within a reasonable time. The condition of the vehicle at the time of pick up was excellent and our representative did a fantastic job teaching my wife how the many vehicle features worked - my wife is very pleased with her new Range Rover, the dealership and both representatives that we worked with (Richard for the purchase and Brittney for the delivery). More

Very attentive customer service Brittney Gruning was very helpful with the selection and order process. I would not hesitate in recommending her to anyone. Unfortunately I had to can Brittney Gruning was very helpful with the selection and order process. I would not hesitate in recommending her to anyone. Unfortunately I had to cancel due to unforeseen circumstances . More

Best Dealership and Best Sales Associate! I walked into Coventry North to buy my first car. Immediately Brittney greeted me with a warm and welcoming smile. She gave me a tour of the facilitie I walked into Coventry North to buy my first car. Immediately Brittney greeted me with a warm and welcoming smile. She gave me a tour of the facilities and asked me what I was looking for in a car. She did not try to pressure me into a certain make or model instead she listened to everything that I wanted and help me choose the car that was best suited for me needs and lifestyle. When I saw the Range Rover evoque I fell in love! Brittney took me for a test drive (after reviewing my license of course) and showed me all the features my baby could do! It literally was like I was driving a go kart! After the test drive we went inside and looked at models and features. I wanted an upgraded sound system and customized a few pieces on the outside. When my car was ready for pick up (it was shipped in from Calgary at no cost to me!) Brittney went through every detail of the car! No need to look at the manual she is thorough! She handed me a goodie bag and even let me keep the red bow(I'm very sentimental!) not even an hour later she texted me asking how the drive home was! Her customer service is unparalleled to anyone's and I work in customer service! Nearly nine months later Brittney still checks in on me and my range! If you are interested in buying a Range Rover or a jaguar go see Brittney! She does not pressure you and LISTENS to what YOU want! I could not be happier with my first car purchase experience!! More

RUDE RUDE RUDE-DONT WASTE YOUR TIME We live in Durham. Travelled to woodbridge with two small kids. We purchased a vehicle before from another dealership at the autopark and got excepti We live in Durham. Travelled to woodbridge with two small kids. We purchased a vehicle before from another dealership at the autopark and got exceptional service. We walked into Coventry Land Rover, and was totally ignored by rude receptionist. After looking at the vehicle of interest, i approached the receptionist asking if we can get some help. She said there is a long wait, you are number 3. I agreed to wait.She got the sales representative (RICHARD), who was beyond rude; totally did not want to help us nor was he approachable or had a friendly, respectful manner in which he spoke. We did not get asked if we would like anything to drink. He did get an extra chair for us. At first he said we we might have to decline you as you have an sales agreement pending elsewhere for another vehicle. Dont know why that even was an issue since it wasnt another land rover. He gave us some figures and we asked what was the best he can do. He was so rude and kept telling us to put an offer and he would take it back to his manager. He called BMW a non luxury brand. He said land rover was a Louis Vuitton. I work for one of the top investment firms on bay street and i can tell you that this will be of great discussion. The overall experience was so horrible, that i had to come home and right this review right away. Do not waste your time with this dealership. Right from receptionist (doesn't smile and had a very bad attitude) to the sales associate to the sales manager. I left there feeling belittled and put down in the manner we were spoken to. Could be that we are south asian, not sure, but the attitude and atmosphere was really demeaning. I would make a trip down to the west end next time to budds. More

Excellent customer service - Dealing with Brittney was a pleasure. She is very knowledgable on JLR products and guided me through the new vehicle process, including my return leas Dealing with Brittney was a pleasure. She is very knowledgable on JLR products and guided me through the new vehicle process, including my return lease. I have dealt with very goods sales people in the past however, I must say she has been the best to date. More

Brittney Rocks! I value customer service above all else and to me that means receiving courteous and prompt service from the person who sold me the car. Brittney Gru I value customer service above all else and to me that means receiving courteous and prompt service from the person who sold me the car. Brittney Gruning exemplifies good customer service. More

Less than bad service When I walked into the Land Rover dealership (spring 2015), I was ignored. By the receptionist. By staff. By everyone. I started browsing vehicles on When I walked into the Land Rover dealership (spring 2015), I was ignored. By the receptionist. By staff. By everyone. I started browsing vehicles on the floor. When no one approached me after about 15 minutes, I asked the receptionist for help. I should mention that it wasn't busy and there were available sales reps. They found someone to look after me right away, but he didn't seem to be interested in my business. He asked me what I was in that market for. I was interested in either a new Evoque or a Disco Sport, the latter of which was supposed to arrive in about a week. He said he didn't have official pricing yet but would write me with details. He was quick to dismiss me. And he never wrote me back (as expected). I eventually went into the Thornhill Land Rover dealership to get pricing and was welcomed with open arms. I also got similarly great service from the Waterloo Land Rover dealership, when I was in town. So the Woodbridge location seems to be a poor reflection of the brand, but not a location that should define the brand. I ultimately didn't end up purchasing a Land Rover as planned, but when it's time (late next year) I will definitely avoid Coventry North. More

Expect a better service The car they sold me, no issues with it, (as if now), bought a 2013 Range rover Evoque 2 months ago.. Problem is the people I deal with.. Bought the c The car they sold me, no issues with it, (as if now), bought a 2013 Range rover Evoque 2 months ago.. Problem is the people I deal with.. Bought the car as no Manual in it, I have been told it will be ordered and Its 2 months and I am still waiting on it. Bigger issue was the Finance file, I clearly mentioned I want Bi-weekly payments, but I was approved for Monthly, and was asked to take the delivery, we will fix the payments. 2 months down, when I finally call Scotia bank myself, they never received any instructions on the change despite me telling the dealership at least 5 times. The dealership seems a bit too busy for getting back to you. If you expect a better customer service because you are in a luxury car showroom, you are up for a surprise. Where as, there was another dealership, (Budd's in Oakville) where I didn't even buy the car, I felt way more appreciated as a customer. I at least know where my car is going for Services. More

An unbelievable mess Everybody makes mistakes. It's called being human. But always making mistakes and never making things right—that's just ridiculous. Blaming a customer Everybody makes mistakes. It's called being human. But always making mistakes and never making things right—that's just ridiculous. Blaming a customer for your service team's errors—that's Ata (the service manager). This is not a story—just straight facts: SCREW UP #1 Car was brought in for a battery replacement, instead of checking the battery the service team replaced the key sensor. I picked up the car and it died at the end of their lot. SCREW UP #2 Driving home from picking up my car all the electronics on the XJL started to flash and fault. That means no signals, no temperature controls, basically nothing works. Drove the car back to the dealership to fix the issue. SCREW UP #3 Picked up the car a third time. The electronics failed, which meant that the temperature controls, signals went out. Opening the windows to see out them tore the tint on the windows (according to Jaguar head office and Ata, they weren't done properly). Car back to the dealership. SCREW UP #4 Received call telling me everything was fixed and that they would drop off the vehicle. They dropped off a freshly tinted black XJ. I drive a blue one. Dealership corrects the issue and brings my car to us. Grabbed the video camera and filmed the process. Window tints fixed? Nope. Start engine and the "Service Engine Now" indicator is on. Send car back. SCREW UP #5 & 6 Dealership promised us a Range Rover as a loaner for all the hassle. They drop off a shiny red Ford NotARover. The did for the first time ever call me to see if I liked the car they sent over. Upon realizing their mistake, they kindly asked me to drive all the way back to the dealership to pick up the Range Rover I was supposed to get in the first place. What's worse, is that the paperwork with the rental company was not transferred and I got dinged with the bill for whomever drove the Ford. SCREW UP #5 Dealership then calls to tell me that I have to start paying for all their issues. They also said that the car looked like it recent was in an accident that loosened a rear harness. Funny because the car was not in an accident in my hands. If it was, it was the previous owner, but the dealership sold the car as accident free. They realized their error in accusing me of an accident when I made this point. #1 if the car was in an accident prior to my ownership, and they knew, why wasn't it disclosed at the point of purchase? #2 I had photo documentation of the car exterior, milage, and system glitches as a part of my service documents. Insane, yes, but prevents you from getting robbed. Dealership agrees to continue repairs and cover costs. SCREW UP #6 Vehicle is dropped off. Start the engine, and the "Performance Impaired" warning pop up. The xxxxx to drop off a car repeatedly—which requires driving the thing with the warnings blaring in your face is absurd. CONCLUSION (THIS IS GOOD) I call Jaguar North America. They review the letter I gave them, service history and photo documentation. They asked if I send this to the dealerships GM. I confirmed that I did twice and also sent them the record of that. Jaguar North America was so offended they escalated the case to Jaguar head office to follow up with the vehicle. We send the car to another dealership. The new team was tasked to review the service history, ensure quality and fix all issues. Here's what they found. When installing the new key sensor, they didn't update the software, so components weren't talking to each other and causing system failures. Coventry installed the wrong battery. That resulted in other system faults, performance impairment, and a blown amplifier. They incorrectly installed the rear harness that connects the backup camera and sensors... the list goes on and on. In the end, the other dealership serviced the car to a dream. They've even replaced super-charger components to make my 2011 align with the 2014 spec. I didn't even ask for it. So please, take your car elsewhere. More

I am new to the Land Rover family. I always drove Japanese manufactured cars, due the history of reliability. When Land Rover introduced the Evoque, I fell in love. Well, I've had my Evoque for a Japanese manufactured cars, due the history of reliability. When Land Rover introduced the Evoque, I fell in love. Well, I've had my Evoque for a little over a year now and I can only say great things about it. When I brought my Evoque to Coventry North Land Rover for my 1 year service, I was welcomed with smiles. I was offered a coffee or cold drink and was helped right away. They provided me with a loaner car for the day and to make it even more convenient for me, they dropped off my Evoque to me at the end of the day and picked up the loaner! I couldn't be happier with my service rep Jason Shock, as he was polite and even explained to me the things I didn't quite understand. Thank you Coventry to make it a pleasant experience, Sondra Gold More