Courtesy Ford Lincoln - Service Centre

In any other business it would be fraud I have bought my last 2 vehicles from Courtesy and have had all of my service done there for almost 16 years. About a year and a half ago I brought my I have bought my last 2 vehicles from Courtesy and have had all of my service done there for almost 16 years. About a year and a half ago I brought my car in for an oil change and check up and was told I needed front end suspension work. I agreed and had it all done. When I got the car back the alignment was so bad it was wearing out my tires so I brought it back and they said alignment was fine but I needed now over $1500 worth of back end suspension work. I thought this was odd so I went to another ford dealer who found nothing wrong with the back end but told me I needed front end work (I just did it remember). I went to an independant repair shop who checked the car over told me my alignment was off and when I asked him about the back end he said "nothing wrong with the back end and it is extreemly rare for these vehicles to need back end work (now at 240,000+km's and back end is still good). I spoke with the service manager about all of this and he apologised and convinced me to bring the car back which I did and I asked about a noise in the front right. Once again my estimate to get the work done exceeded $3000 which included the bearings which they obviously hadn't noticed had just been replaced less than 10,000 km's ago. I figured it was again a lie so once again headed to the independant shop, asked for a check what was the noise, he fount that a bushing had gone and it was going to be about $500 parts and labour. I asked if there were any other issues such as a loose hub which Courtesy said I shpuld have done right away as it is a safety concern and he said no thats it. I will never go back and I am very dissapointed that they seem to believe that this is how service business is operated More

Disapptointing experience Had made an appointment for Bluetooth repair and laser/light in miror. Explain what was wrong: reprograming of Voice command needed to be done...it Had made an appointment for Bluetooth repair and laser/light in miror. Explain what was wrong: reprograming of Voice command needed to be done...it had been identified at dealership in Toronto. Morning of my appointment, I explain that again to the service dept. After waitiing 1 1/2 hr they told me my voice command was now working and that they had to order the part fir the laser/light. I asked that the person who worked in my car come with me so I could check if my voice command was actually working. He did. It was not working. Instead of reprogrsamming the "computer" he sync my phone. He also told me that he would try to fix it when I would be coming back and that to let him know when I will be back because he would call in sick that day. They did not listent to what I told them and they gave me back my car saying the problem was fixed and it was not. I went to Oakridge Ford immediately after I left Courtesy, I brought in my car they fix the problen with the laser/light and the Voice command. Very satisfied with Oakridge Ford. I cannot give even one star to the review to Courtesy because my experience was that bad. More