Courtesy Chrysler Dodge Jeep RAM
Calgary, AB
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Having purchased my Jeep elsewhere I could not be more pleased with the excellent service I have received from this dealership. Went out of their way to resolve my issues and performed repairs quickly a pleased with the excellent service I have received from this dealership. Went out of their way to resolve my issues and performed repairs quickly and efficiently. Very pleased. More
I was there for my second oil change service since I purchased my vehicle from this dealership and absolutely terrible experience second time even though first time wasn’t very good either. Service ca purchased my vehicle from this dealership and absolutely terrible experience second time even though first time wasn’t very good either. Service called to have the vehicle picked up but never discussed or sent any recommendations services. Once I arrived home, I received recommendations through email/text. Next morning when I drove engine light came on, booked to have it looked at it and when drove into the bay engine light wasn’t on but it had stored codes which were cleared in the drive thru bay and I was told nothing to worry about, it might be caused by weather conditions. Engine light came on again this past Friday evening and Saturday I needed to top up my windshield fluid and when I pop up my engine hood I was stunned to find my engine air filter housing left in open position with all screws left open, not even one screw holding it down so I figured this must be it go the engine light. Inspected the air filter housing myself and tighter screws. Engine light disappeared from dash when I drove next. Even in my very first service I was told that tires were rotated but they never were because my driver side rim was the only rim that had some curb rash and it was still on same spot when I addressed this width service advisor before leaving the parking lot he advised that he would check with technician next morning and get back to me. Next morning I received call saying service technician ensured that rotation was done. I ignored as it wasn’t big deal. This time I feel like maybe it’s time to change my service dealer elsewhere but at the same time this needs to be addressed to Ram Canada as well because if these major issues are being left like this then who knows what’s happening with engine oil ? Are they even changing it with new one ? Are they even changing the engine oil filters ? Are they not simply resetting the dash to reflect service ? So many questions are coming to mind. More
Brandy Lanz from service team was excellent she is very knowledgeable about vehicles as she’s a former technician and she personally did a tpms reset which even Costco techs have failed in past knowledgeable about vehicles as she’s a former technician and she personally did a tpms reset which even Costco techs have failed in past More
Brian in the service department was excellent to work with. He was professional, knowledgeable, and took the time to clearly explain everything that needed to be done. Communication was great throughout with. He was professional, knowledgeable, and took the time to clearly explain everything that needed to be done. Communication was great throughout the process, and the service was completed as promised. It’s clear he genuinely cares about customer satisfaction. I would absolutely recommend asking for Brian if you’re dealing with the service department. More










