Courtesy Chrysler Dodge Jeep RAM

I booked a waiting appointment thinking it would take a couple hours at most with a wash. Oil change and tire rotation for 12:30. I wasn’t aware there was a back up or shortage of techs. 2:30 comes around couple hours at most with a wash. Oil change and tire rotation for 12:30. I wasn’t aware there was a back up or shortage of techs. 2:30 comes around and my service advisor walks up to me and I assume was to tell me it was done. He says that the vehicle hasn’t even been in the shop yet. I was shocked. I used to work in service at a different dealership and to wait 2 hours to tell someone their vehicle hasn’t even went in when they’re waiting there was unacceptable. Let alone didn’t offer anything ant that time like a ride or vehicle and was sort of a tough luck and may take another 2 hours until it’s finished. I ended up coming up to the desk to ask myself if I could get a vehicle or something as I had things to do. He said there’s no vehicles but I could take an uber. His reasoning for not letting me know sooner was that he couldn’t get away from his desk. At that point, call the customer after half an hour of it not getting in so they can make a decision whether to stay or re book. It got done 3.5 hours later without a wash which could have been done the 2.5 hours it was sitting there before going in. I wasn’t impressed with the lack of accountability of not being told way sooner, and that something wasn’t offered at the time of being told. This wasn’t the first time I’ve dealt with something at the dealership. I felt it wasn’t handled well, I won’t be back to this service department and will be going else where going forward. More

Brian and Ricco have great customer care, good communication and are fair. Would recommend all round. Had a great experience. communication and are fair. Would recommend all round. Had a great experience. More

Horrible service my vehicle was there for 6 days for a 2 hour invoice. The service advisors need to learn customer service and communication.I was quoted the 190.50 hour but there was no mention of the “ cu hour invoice. The service advisors need to learn customer service and communication.I was quoted the 190.50 hour but there was no mention of the “ customer pay shop charge for repair order” on the last page of invoice. Also the invoice said complimentary wash and that wasn’t even done. I called the next day to inquire and was brushed off about the wash and was told the shop charge is for use of hoist, brake clean, rags etc. xxx my vehicle was connected to their computer. Terrible experience here. More

New customer - after the long weekend - service was super busy but they updated me regularly and resolved the problem. busy but they updated me regularly and resolved the problem. More

Excellent service - Anticipated my needs without me asking and stuck with the problem Until It was remedied - And put a plan for future work in place. Fought hard to get work covered by warranty and w asking and stuck with the problem Until It was remedied - And put a plan for future work in place. Fought hard to get work covered by warranty and were successful in doing so! More

Not a good experience. Alex the salesman was the best part…#1 Purchasing experience bad Alex the salesman was the best part…#1 Purchasing experience bad More

Took care of all my service needs. Very attentive with attention to detail in making things correct. Very attentive with attention to detail in making things correct. More

Great service and Sam was awesome to deal with our sales guy,would definitely recommend this dealership guy,would definitely recommend this dealership More

Courtesy Chrysler’s Service Department is world class - I had a mechanical issue with my RAM late on a Friday. Within an hour the issue was diagnosed and a repair plan made which included arranging for a ren had a mechanical issue with my RAM late on a Friday. Within an hour the issue was diagnosed and a repair plan made which included arranging for a rental vehicle as my truck would be a few days. I’ve been coming to Courtesy to service my RAM for 4 years because they always go above and beyond. More