
Courtesy Chrysler Dodge Jeep RAM
Calgary, AB
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This was the worst purchasing experience I have ever had! The dealer completely ignored me and would only speak too and show my husband features, even after I test drove the car because it was going to be mi The dealer completely ignored me and would only speak too and show my husband features, even after I test drove the car because it was going to be mine. Only my husband's information was taken for the customer report even though,again, it was to be my car. When we went to pick it up, other than a head nod from the manager, I was ignored for 5 minutes. Our dealer was there within 30 seconds of my husband arriving. I told our dealer, again, it was my car and he still tried to hand the keys to my husband. My husband had to tell him to give me the keys because it was my car and then he gave them to me. I told him it was my first car and he said he didn't know that, so clearly this time he heard me say it was my car. Two weeks later my husband received a thank you note addressed to only him! Now we have a flat tire just shy of having the car for 2 months and the service department refuses to fix it because they say its in the side wall... only you can see the hole is in the tread. The service technician told my husband that "he hoped he didn't need a ride to work because the shuttle would probably be half an hour". Horrible customer services in all areas of this dealership except the finance area. The only shining light in the whole experience was Kim Power, she was professional and courteous and payed attention to both me and my husband. I have given this dealer a low rating because of the horrible customer services I was shown by the dealer and the horrible customer services my husband received from the services department. More
My husband and I showed up looking for an new truck, we got such GREAT service by Ty I decided to buy a jeep too! Ty was very pleasant and attentive to what we were looking for, he was not pushy at all an got such GREAT service by Ty I decided to buy a jeep too! Ty was very pleasant and attentive to what we were looking for, he was not pushy at all and was a great listener with a great sense of humour too.... A breath of fresh air comparative to alternative dealerships.... Ty took us through the various options with the new vehicles. We looked at various vehicles, especially when deciding on the Jeep. We will definitely be back to deal with Ty again in the future!! More
Very happy with the service I got from Ty Bates. He helped my find the right vehicle for my needs. Felt no pressure in the buying of the vehicle. One of the more pleasant purchasing experiences I have helped my find the right vehicle for my needs. Felt no pressure in the buying of the vehicle. One of the more pleasant purchasing experiences I have had in a while. Got a good deal on the truck. Had a minor problem with the electrical but Ty got my vehicle in right away and got it fixed. Overall great experience. More
Great experience both Sam and Kim were very helpful and friendly. I'm happy with my Jeep . I hope getting service work is as good a my buying experience . I would buy from them again. friendly. I'm happy with my Jeep . I hope getting service work is as good a my buying experience . I would buy from them again. More
Awesome staff and environment. Ty got me more than what I wanted. I was very picky and he was very patient with me. I will be recommending Ty at Courtesy to everyone. wanted. I was very picky and he was very patient with me. I will be recommending Ty at Courtesy to everyone. More
Ty was very friendly and helpful. He was very effective in working with the manager to locate the vehicle I wanted and was able to negotiate a great price for me. Although Ty is relatively new to the deale in working with the manager to locate the vehicle I wanted and was able to negotiate a great price for me. Although Ty is relatively new to the dealership, I appreciated his commitment to client service and ability to get me exactly what I was looking for in a vehicle. I will definitely recommend Ty to my friends and family. More
Bought a new model Cherokee on a long weekend. It was a surprisingly efficient and great experience. All staff were very accommodating and helpful. The staff were well informed for a new model vehicle. surprisingly efficient and great experience. All staff were very accommodating and helpful. The staff were well informed for a new model vehicle. More
I came to courtesy because they were recommended to me by a friend I can see why he recommended me . Everyone was really friendly snd they got me into exactly the truck I wanted and didn't pressure me into a friend I can see why he recommended me . Everyone was really friendly snd they got me into exactly the truck I wanted and didn't pressure me into something I didn't want More
Ty, Justin and Lanette went beyond expectations and got us a great deal on our trade in. Would highly recommend working with them for your vehicle needs. Thanks guys!! us a great deal on our trade in. Would highly recommend working with them for your vehicle needs. Thanks guys!! More
Best service, very friendly, get you what you want, there to help, not pushy, great atmosphere, no long waits, doors even get opened for you, your have service right away to help, not pushy, great atmosphere, no long waits, doors even get opened for you, your have service right away More