Courtesy Chrysler Dodge Jeep RAM

Our experience My fiance and I went vehicle shopping on our visit to Calgary where we found ourselves checking out used Dodge Journeys on Courtesy Chrysler's used ca My fiance and I went vehicle shopping on our visit to Calgary where we found ourselves checking out used Dodge Journeys on Courtesy Chrysler's used car lot. The salesman who met us on the lot was quick to greet us on our arrival and help us find what we were looking for. The deal went great and we were impressed to get into the vehicle we had been looking for that day! Issues started coming up with vehicle on the way home. Rotors on the brakes were warped and could not be felt until a extremely firm brake application was applied. Dan Eliot and the service staff were quick to correct the problem although, there was an issue after the repairs with the brakes heating up. Again, the service staff were quick to check into the problem and make sure repairs had been performed correctly. One issue that came up while trying to register the vehicle was that it was a car that came from out of province. It required an out of province inspection, something that was overlooked by the dealership. There was some "stumbling" that went on trying to get the right paperwork in place so that we could register the vehicle. It took a few trips back and forth to Calgary to finally get everything completed in this deal. My fiance and I were a little unsettled with the shortcomings of this deal however, the management and staff at Courtesy Chrysler were very apologetic for the problems and did compensate us for having to go out of our way to get things finalized on the deal. Even after all the issues we had, we would go back to Courtesy Chrysler and deal again. Yes there were issues but, they didn't try to sweep them under the rug! Rather, they remained helpful, concerned and honest! Thank you, Dan Eliot and staff at Courtesy Chrysler! More

An oasis in the desert! This was my first ever vehicle, I've never been shopping for one before with friends and only have the vague recollections of joining my parents when This was my first ever vehicle, I've never been shopping for one before with friends and only have the vague recollections of joining my parents when I was 12 years old and bouncing around the dealership like it was a toy store. Rob was a god-send! They were the one of the first dealerships I went into and the dealership to which I compared the rest of my shopping experience. And really...no one was able to ever compare to the service I got at Courtesy Chrysler Overall, when I went into all the other dealerships (and I do mean ALL...oi veh....there are so many!), I found myself leaving frustrated and exhausted. I had a budget and a function in mind. I knew what I wanted and had done a fair bit of research, as well as asking anyone and everyone about their experiences and advice. Everywhere I went, I was treated like a child. I'm a young, professional woman and about half the dealerships I went into either ignored me or I had to insist that at least one person answer a couple questions. Overall, having someone take me seriously and getting direct answers was like pulling teeth. BUT! Then I walked into Courtesy Chrysler. To be honest, when Rob helped me out that day, all of the other dealerships were in trouble. He was relaxed and open to hearing what I needed. If I asked for something, for information, more details about pricing, objective opinions, ANYTHING...he found an answer for me. Hahah I think it was one of the reasons I was so frustrated with the other places, I was just another sale at other dealerships and I never felt like I could relax and enjoy the process because I wasn't getting the details and attention I had at Courtesy Chrysler. Instead I had to navigate a whole bunch of hidden fees and fluff and still no have the whole picture. I would say "Can you get me anything under 300?" and I had one dealership respond "Numbers are easy! No problem!....380 okay?" and another offer 320.00$ only to come back after letting me drive it for the day to say "Ohhh! Glad you loved the vehicle but we accidentally quoted you on leasing it - it's close though! 420!"...what a nightmare. At Courtesy Chrysler, working with Rob, I knew exactly what I was getting into. I was able to compare different models and understand where the pricing was coming from and when I got into the financing office, there were no unpleasant surprises - everything was what I expected. It was so nice to finally feel like people were listening and taking me seriously. When I was sorting out vehicles and details with Rob, it was so much fun! I would ask if we could make my budget work or what my options were and he found not one but a couple in the range I had hoped for! FINALLY! Someone listens. It was so wonderful. Honestly, it was like hanging out with a friend, he was friendly and open and we'd chat in between sorting out details. My boyfriend met him and instantly loved him (mind you, it helped that he had an appreciation for the outdoors and climbing - so we always were on the same page). My needs were met and exceeded by my vehicle and I absolutely love it!! Even now, if I have any questions, I know I can give him a shout and he'll likely have an answer ASAP or know where I can find one. Anyone I talk to now who is looking to buy a vehicle, I immediately talk to them about Rob. He was fantastic and ultimately made the buying process a lot of fun! Go see him, I guarantee you will have a time! Thanks so much Rob, I really appreciate it. You can bet I won't shop anywhere else in the future. Cheers, KG More