Courtesy Chrysler Dodge Jeep RAM

Great Customer Service from the Sales Team! We took our used caravan in to see if trading it in was a possibility for a new one and the staff at Courtesy were fast and efficient and able to answ We took our used caravan in to see if trading it in was a possibility for a new one and the staff at Courtesy were fast and efficient and able to answer all of our questions. We appreciated that Brent Ernst was not a typical "pushy" salesman, he took the time to answer all of our questions and did not give us a hard time about wanting to go home and sleep on the numbers presented to us. Overall a great Experience! Thanks again. More

Exceeds all my expectations!!! One happy client! Maria offers high quality of service. She explained everything in getting a new or used vehicle, I opted for a new one for peace of mind. She asked Maria offers high quality of service. She explained everything in getting a new or used vehicle, I opted for a new one for peace of mind. She asked everything I want and offered the best one that suits my needs. She even went beyond her job because she understands its my first time purchasing a new vehicle and I needed more guidance on choosing the right one. She even guided me on how to get a plate and upgrade my license. Highly recommended! More

My first new vehicle!! Being very unhappy with my first dealership I showed up at Courtesy Chrysler and met with Eric. He was extremely well mannered, pleasant to deal with Being very unhappy with my first dealership I showed up at Courtesy Chrysler and met with Eric. He was extremely well mannered, pleasant to deal with, and eager to please. His sales manager Thomas mentioned a great sale that guaranteed a much better finance rate than I normally qualified for. Terrilyn was prompt and efficient in the financing and getting all my docs in order. Will went over the entire vehicle with me and made sure I fully understood every part before I left. I ended up getting financing that was over half of what everyone else was offering me and got a vehicle that had everything I wanted. Going to enjoy a sunny summer with the sun roof open in my new Jeep!! Everyone I dealt with was courteous and friendly and made this a great experience. More

Great first time experience! I love this place! First time even stepping foot into a dealership and I felt so welcomed. Staff here are great and I'd like to give a special thanks I love this place! First time even stepping foot into a dealership and I felt so welcomed. Staff here are great and I'd like to give a special thanks to Yannick for helping me find the perfect vehicle and spending extra time to get everything sorted out! I would definitely reccommend this dealership to anyone. Thanks again! More

First Service First service of Jeep Cherokee Sport purchased from this dealer. Very impressed. Delivered vehicle within time allotted for all work including two ve First service of Jeep Cherokee Sport purchased from this dealer. Very impressed. Delivered vehicle within time allotted for all work including two vehicle safety recalls. Fast customer shuttle service to and from the shop which itself was clean and presentable. The service advisor was polite, knowledgeable and very personable. Hope this kind of service keeps up. More

The Dream Team!!! We were very impressed with the whole experience the first time, so we went back a second time. We are very happy with the 2014 Dodge Grand Caravan t We were very impressed with the whole experience the first time, so we went back a second time. We are very happy with the 2014 Dodge Grand Caravan they sold us. Tim, Stephen, and Glenn were very friendly, courteous, and helpful. They have helped us build up our credit rating and cut our interest from 29.99% that we had at a used no credit needed lot to 11% on our last van and now down to 4.99% on our current van. They make an amazing team that we would highly recommend to others. More

My first vehicle ?? I bought my first truck at this dealership and everyone was excellent and very helpful with me. the buying process was quick and Im still driving my t I bought my first truck at this dealership and everyone was excellent and very helpful with me. the buying process was quick and Im still driving my truck today ?? More

2015 Jeep Compass Adrian was knowledgeable and friendly and helped us find the right Jeep for our family. We look forward to test driving the Wrangler. :-) Thank yo Adrian was knowledgeable and friendly and helped us find the right Jeep for our family. We look forward to test driving the Wrangler. :-) Thank you! More

Great Experience From the moment I went on line to the final hand shake after we purchased our vehicle, Courtesy Chrysler showed us what a great dealership they are. N From the moment I went on line to the final hand shake after we purchased our vehicle, Courtesy Chrysler showed us what a great dealership they are. Never any pressure, we were always treated with the utmost respect. Thank you Khalil for making this such a great experience. More

Turning a Bad Experience Into a Great One - Thank You I purchased a 2011 Jeep Patriot from Courtesy Chrysler at the end of 2011. It was a very new but used vehicle. At the time my wife and I were in a pre I purchased a 2011 Jeep Patriot from Courtesy Chrysler at the end of 2011. It was a very new but used vehicle. At the time my wife and I were in a pretty vulnerable position as our vehicle had broken down and we were completely without one. I was commuting from the NE to the SW by transit to work every day. We had purchased our vehicle vehicle at the time, a 2003 Pontiac Montana from Courtesy Chrysler as well and were very happy with the service we had received and our vehicle. We had seen a Sale Ad in the newspaper and decided to once again turn to Courtesy Chrysler for help as we had enjoyed our previous experience. When we came away from our second buying experience with Courtesy Chrysler I loved my vehicle, however, I didn't feel as though we were taken care of properly. I felt like our situation was taken advantage of, and that we had over paid for our Jeep Patriot. Having been through what we had in the previous couple weeks, I'll admit that I was not in the right frame of mind to negotiate or to question the prices given to us. Having worked in Customer Service and Retail Management my entire career I had put my faith and trust into the honesty and integrity of the people selling me the vehicle and believed whole heartedly that they had my best interests in mind. Immediately after I drove off the lot with my Jeep Patriot I had a very uneasy feeling that I had paid too much for my vehicle and that our situation had been taken advantage of. It kept me awake some nights, and I was never able to shake it from my mind. I truly loved my vehicle, but felt I had overpaid for it. My perception of Courtesy Chrysler had changed, and I was confident I would never be returning there to buy another vehicle. A couple weeks ago I began receiving messages on my answering machine about a promotion at Courtesy Chrysler. I really had no thought or interest at the time of looking for a new vehicle, especially at Courtesy Chrysler so I didn't respond to the messages. Then I received a letter in the mail explaining the promotion in detail. Initially I didn't even read the letter. When I finally did read it the specifics of the ad caught my interest. I debated on whether to call for a couple days and felt in the end that it couldn't hurt to sit down and talk to someone. After all, this time I wasn't in a desperate situation, and I really wasn't looking to buy a new vehicle. So I called and spoke to Terrilyn. I asked to speak to Joanna as she had been the person who had left messages for me. Terrilyn explained to me that Joanna was currently on the phone, and was there anything she could help me with as they all work as a Team. I found that comment very striking. I explained to her that I had received calls and a letter regarding the Promotion, and that I was interested in speaking with someone regarding it. She immediately set up an appointment the next day for me to accommodate my schedule. When I showed up for my appointment the next morning, I met with Darrell who greeted me immediately, and took me to his desk to discuss how he could help me. I explained my situation to Darrell, and told him about my previous experience with Courtesy Chrysler. I also explained to him that I was not necessarily here to purchase a new vehicle only to see what options there were for me. From that moment on I felt as though Darrell didn't set out to sell me a vehicle, but to find a way to make my previous bad experience with Courtesy Chrysler into a very positive experience this time around. Darrell was determined to find me the perfect vehicle and he did just that. He found a 2015 Jeep Wrangler Sport. I met with Justin who explained all of the numbers to me, and also explained to me that Courtesy Chrysler had undergone new ownership last year, and that they were trying very hard to rebuild their image. Finally, I met with Terrilyn who went over all of the financial details with me, and made sure that I had a good understanding of everything. In the end, I left there after only a couple hours with a vehicle that I never imagined was one that I could own, at a price that was very comparable to what I was paying for my Patriot. The service that I received from the minute that I arrived there was top notch. The service that I received not only renewed my confidence in Courtesy Chrysler, it took someone who had no intention of ever buying another vehicle from there to a lifelong customer and someone who will recommend them to anyone and everyone. I want to sincerely Thank Darrell, Justin and Terrilyn for the amazing experience and for renewing my faith in Courtesy Chrysler. You were professional, courteous and friendly from the moment I walked in to moment I left and beyond. You allowed me to let go of a bad experience and focus on a great one. I do apologize for the length of this note, but I feel that it is important to understand exactly where I was as a customer to where I am now. Sincerely, Larry McKay More