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Courtesy Chrysler Dodge Jeep RAM
Calgary, AB
2,535 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 30, 2016
Unbelievable disrespect from the "Manager" - One week ago (23-Mar) I visited “Courtesy Chrysler Dodge Jeep RAM” in the Calgary Auto Mall just off of Glenmore Trail SE and test-drove 2 different - One week ago (23-Mar) I visited “Courtesy Chrysler Dodge Jeep RAM” in the Calgary Auto Mall just off of Glenmore Trail SE and test-drove 2 different vehicles. I wanted to return with my father to look at a Jeep Patriot, and understand that in order for a dealer to not show a vehicle to other potential buyers that a deposit can sometimes be required. I asked if I could leave a deposit on the Patriot until I could return to have my dad look over the vehicle. I asked if the deposit was refundable and was told yes, so I paid a $500 deposit on the 23rd of March. That same evening, I returned with my father to have a look at the Patriot, and after thinking about it, decided I really wanted an Escape, as this was the vehicle I had been driving up to this point. The sales person was able to find an Escape that had just come in (hadn’t been cleaned or had an inspection yet), so we agreed that we would return to test drive this new Escape, once the vehicle was ready. - On Saturday March 26th, my father and I returned to test drive the new Escape and have a look over the vehicle. There were some concerns, and I wanted to still do some more looking around before deciding to go ahead with this big of a purchase. The salesperson insisted in asking what he could do to stop us from shopping elsewhere and purchase this vehicle today, but we left as we had more vehicles to look at, and agreed that we would be in touch on Monday. - On Monday March 28th, the salesperson called me and asked if their Escape was still in the running, and that it would hurt his feelings if it wasn’t. I explained that I was going to be shopping around some more on Wednesday, and he advised that he would “let me keep looking” and be in touch by the end of the week. - Today (March 30th) I did in fact continue my car shopping, and found a vehicle that I was really happy with. At this point I returned to “Courtesy Chrysler Dodge Jeep RAM” at about 2pm to obtain my $500 deposit back. I waited while the salesperson phoned the finance person, and was then told that they “cannot reverse a debit transaction” and that a cheque would be issued. I asked why that wasn’t explained when the deposit was taken and the salesperson had no answer. I asked to speak to a manager. The manager cam over and said that it was their policy to refund by cheque. At this point I was extremely frustrated at the lack of respect and explained that this should be clearly communicated at the time the deposit is taken from the customer. The manager said he couldn’t go back in time and so it wasn’t his problem. In my frustration I said that I wasn’t leaving until my debit card was refunded or they gave me cash (I have never heard of a debit machine without the capability of reversing funds), and the manager pointed to the lounge and told me to help myself, and that they were open until 9pm. I walked to the lounge and had a sit and called my dad. I decided that if they weren’t going to give me a refund in the method I asked for, that I would take the manager’s business card and leave. After the manager finished a phone call I tried to explain why I was frustrated by their “policy” and lack of communication, and he interrupted me saying that I was being “very confrontational” and had been nothing but rude to him. I explained that I wasn’t confrontational, but was extremely frustrated at how he was treating me as a potential customer. I asked for his business card and a copy of this deposit “policy”. He said that his business cards cost money and he would not waste one by giving me money, and also that there was no policy to show me about the refund-ability of a deposit. He then told me that if I didn’t leave the property he would call the police. I truly have no words for the utter disrespect and attempt at humiliating myself in front of those present, when all I was asking for was the deposit that I had paid. I will never set foot in any Chrysler business again. More
by SerenaYYC
Employees Worked With
Darrell Sirelpuu, Ariel Buenaventura
March 30, 2016
Great services We went to see a car in a evening and even though we were late, Ariel was very patient and happy to help us. He took time to listen and assess what we We went to see a car in a evening and even though we were late, Ariel was very patient and happy to help us. He took time to listen and assess what we need and our life stile. He gave us a few options and gave us privacy to talk and drive around with our kids. when we decided what we want, he was very professional and informative regarding the features and options. Darrell, Gordon and Ryan were also helping us to get the best deal and finish papers fast. When we went to pick up my truck, everything was sparkles clean, full tank, and a very nice surprise: a nice Thank you card from Ariel. Very impressed! Thank you. Carmen T More
by Carment
Employees Worked With
Gordon B and Ryan M, Darrell Sirelpuu, Ariel Buenaventura
March 30, 2016
A very good experiance Liz Fediuk was fantastic to deal with. She listened to my situation and was able to come up with a solution that I am extremely happy about. She is a Liz Fediuk was fantastic to deal with. She listened to my situation and was able to come up with a solution that I am extremely happy about. She is a Great Sales Gal to work with. I will definitely tell my friends about Courtesy and to deal with Liz, Darrell, and Candace. Awesome job! More
by steveW
Employees Worked With
Darrell Sirelpuu, Liz Fediuk, Candace Fediuk
March 29, 2016
Very good experience This purchase has been very good for me. It started out that the vehicle was about five thousand cheaper than exact models in Red Deer. The sales te This purchase has been very good for me. It started out that the vehicle was about five thousand cheaper than exact models in Red Deer. The sales team of Darryl, Ariel and Steve was very professional and easy to talk with. I would definitely recommend this dealership to others and will for sure be checking in with them when it comes time to purchase my next vehicle! More
by Brian H
Employees Worked With
Ariel Buenaventura, Steve Tran
March 29, 2016
Long weekend shopping experience Ariel was very professional and easy to work with. Candace has us in and out of her office in record time. Overall it was a great experience Ariel was very professional and easy to work with. Candace has us in and out of her office in record time. Overall it was a great experience More
by fury243
Employees Worked With
Ariel Buenaventura, Candace Fediuk
March 25, 2016
Great Service and knowlege of vehicles! I knew the vehicle I was going to buy before I arrived at Courtesy (had been to a couple dealerships previously, but wasn't getting the 'right deal'). I knew the vehicle I was going to buy before I arrived at Courtesy (had been to a couple dealerships previously, but wasn't getting the 'right deal'). In talking with Tim and his vast knowledge of the Cherokee Trailhawlk further reinforced my opinion! The group (Tim, Sales Manager and Finance) I worked with at Courtesy were friendly and made the whole purchase of my new Trailhawk a great one! They also met the expectations I had for the 'right deal'. I am very pleased with my new vehicle - thanks again team Courtesy! More
by KelseyG.
Employees Worked With
Timothy Puddifant, Candace Fediuk
March 23, 2016
I was trapped by a free service offer. I was in the dealership for a recall and was offered a free wheel alignment check, which I accepted. I left the car and returned home. They phoned sh I was in the dealership for a recall and was offered a free wheel alignment check, which I accepted. I left the car and returned home. They phoned shortly after to tell me the check revealed a problem and suggested a full wheel alignment ($150). I shouldn't have agreed to this but I did. They phoned again after the alignment started to say there were some parts that should be replaced. This was very expensive but as I already had $150 committed I felt trapped into going ahead. To top it off, I told them before the initial check that one of the front tires was low (21 pounds) and was assured that it would be inflated before the check. When I picked up the car the tire was still down 9 pounds. However the valve cap of the good tire was nearly off, so they apparently made a sloppy check of the wrong tire. More
by Ken from Calgary
Employees Worked With
Ahmed Elnahas
March 23, 2016
Worst Service Ever I don't usually write reviews however my experience with Courtesy from start to finish has been the worst experience I have ever had with any dealersh I don't usually write reviews however my experience with Courtesy from start to finish has been the worst experience I have ever had with any dealership. Service work is performed and the quality of work is sub par to say the least. I am always promised that it will be fixed but the issues never are. within the warranty period and outside of the warranty period the lack of care is very concerning. All they want to do is sell me a new car but I can honestly say that I will never purchase from that dealership again. More
by Courtesy Chrysler is Horrible
March 22, 2016
Great Service and very friendly people April greeted me with enthusiasm and cordiality. Very thorough and very helpful in every respect. A great asset to the organization. I had some recall April greeted me with enthusiasm and cordiality. Very thorough and very helpful in every respect. A great asset to the organization. I had some recall work done on a 2007 Durango, as well as a wheel alignment. More
by rstew
Employees Worked With
April Thomas
March 22, 2016
First oil change After we by our new car, it was time for the first oil change. Michael Colangeli was waiting for us. We just drop the car. He told us one hour and tha After we by our new car, it was time for the first oil change. Michael Colangeli was waiting for us. We just drop the car. He told us one hour and that's it..... Everything is so nice and simple there! We love that! More
by Elena
Employees Worked With
Mike Colangeli
