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Courtesy Chrysler Dodge Jeep RAM
Calgary, AB
2,509 Reviews
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March 23, 2016
I was trapped by a free service offer. I was in the dealership for a recall and was offered a free wheel alignment check, which I accepted. I left the car and returned home. They phoned sh I was in the dealership for a recall and was offered a free wheel alignment check, which I accepted. I left the car and returned home. They phoned shortly after to tell me the check revealed a problem and suggested a full wheel alignment ($150). I shouldn't have agreed to this but I did. They phoned again after the alignment started to say there were some parts that should be replaced. This was very expensive but as I already had $150 committed I felt trapped into going ahead. To top it off, I told them before the initial check that one of the front tires was low (21 pounds) and was assured that it would be inflated before the check. When I picked up the car the tire was still down 9 pounds. However the valve cap of the good tire was nearly off, so they apparently made a sloppy check of the wrong tire. More
by Ken from Calgary
Employees Worked With
Ahmed Elnahas
March 23, 2016
Worst Service Ever I don't usually write reviews however my experience with Courtesy from start to finish has been the worst experience I have ever had with any dealersh I don't usually write reviews however my experience with Courtesy from start to finish has been the worst experience I have ever had with any dealership. Service work is performed and the quality of work is sub par to say the least. I am always promised that it will be fixed but the issues never are. within the warranty period and outside of the warranty period the lack of care is very concerning. All they want to do is sell me a new car but I can honestly say that I will never purchase from that dealership again. More
by Courtesy Chrysler is Horrible
March 22, 2016
Great Service and very friendly people April greeted me with enthusiasm and cordiality. Very thorough and very helpful in every respect. A great asset to the organization. I had some recall April greeted me with enthusiasm and cordiality. Very thorough and very helpful in every respect. A great asset to the organization. I had some recall work done on a 2007 Durango, as well as a wheel alignment. More
by rstew
Employees Worked With
April Thomas
March 22, 2016
First oil change After we by our new car, it was time for the first oil change. Michael Colangeli was waiting for us. We just drop the car. He told us one hour and tha After we by our new car, it was time for the first oil change. Michael Colangeli was waiting for us. We just drop the car. He told us one hour and that's it..... Everything is so nice and simple there! We love that! More
by Elena
Employees Worked With
Mike Colangeli
March 22, 2016
Great Customer Service We wanted a new car. We had no idea what we want. We were lucky to find them. They find the perfect car for our small family. They ask "what are you l We wanted a new car. We had no idea what we want. We were lucky to find them. They find the perfect car for our small family. They ask "what are you looking for?" and then they find it. So simple.... If you are not sure for your new car, you have to go there!!!!!! Everyone is great!!!!!! More
by Elena
Employees Worked With
Darrell Sirelpuu, Nick McCartney
March 22, 2016
Recall & Maintenance Service Booked an appointment with Courtesy Chrysler for a couple of recalls and to have a tire repaired. Was greeted by Michael Colangeli when I dropped my v Booked an appointment with Courtesy Chrysler for a couple of recalls and to have a tire repaired. Was greeted by Michael Colangeli when I dropped my vehicle off. He informed me that a couple of services were recommended due to the mileage on the vehicle. Michael explained the services completely and in a professional manner. Michael kept me informed through out the day as there was a slight concern with the tire repair and explained everything in detail. Vehicle ended up being ready early and Michael was able to arrange a shuttle time that fit my schedule. Thanks Michael, your professionalism and friendly demeanor were greatly appreciated. More
by John
Employees Worked With
Mike Colangeli
March 21, 2016
great customer service My over all experience was good and customer service was great also friendly and Miss Chan known what she is doing and will assist you with whatever My over all experience was good and customer service was great also friendly and Miss Chan known what she is doing and will assist you with whatever you need to be done More
by orlando
Employees Worked With
Amber Chan
March 21, 2016
First VIP Service on my new truck The first service on my new Dodge Ram 1500 wasn't a great experience at first. When I first arrived at the main shop I was a little surprised to be se The first service on my new Dodge Ram 1500 wasn't a great experience at first. When I first arrived at the main shop I was a little surprised to be sent over to the Quick Lube Center. When I arrived there I wasn't quite sure where to go at first, When I did find the service desk (sorry I didn't see any signs) I was told that I would have to wait for about an hour because someone arrived just before I did. I was confused again because I had made an appointment for 10:00 a.m. and I was at the main shop well before 10:00 and was actually checked in at the Quick Lube Center at 9:58. Fortunately the service technicians were able to start the service on my truck sooner (at about 10:15) than was originally estimated and my truck was ready at 10:55. I asked that the oil filter be shown to me so that I could see that the gasket was still in place and the service advisor brought it to me to inspect as requested, good job Neil O'Connor. In the end it worked out okay, but next time it would be better if I knew where to go and I wasn't bumped by someone who didn't have an appointment. I did have a nice visit with Lanette Andreas who saw me sitting in the waiting room and stopped to visit with me. More
by Dave
Employees Worked With
Neil O'Connor (service advisor at Quick Lube) great service and understanding , Lanette Andreas, Neil O'Conner
March 21, 2016
55000 km service Dropped off and stayed while a synthetic oil change was performed on my vehicle. It was completed quickly and I was able to be back on the road. Great Dropped off and stayed while a synthetic oil change was performed on my vehicle. It was completed quickly and I was able to be back on the road. Great job! More
by de_leeming
Employees Worked With
Mike Colangeli
March 19, 2016
Average Service Department I took my 2104 Jeep Grand Cherokee Overland in for a VIP oil change and tire rotation, March 14 2016. When it was delivered to me out front of the dea I took my 2104 Jeep Grand Cherokee Overland in for a VIP oil change and tire rotation, March 14 2016. When it was delivered to me out front of the dealership, I got into the vehicle and saw grease/oil footprint stains on my clean tan carpet.....Sigh! This is the second time at this dealership in 3 service booking that this has happened. Don’t they use a paper floor cover like other dealerships? I also had the tire TPM sensors tell me that one of the tires was low, I just figured they had adjusted tire pressure as I had a rotation done. When I got home I found that there was a screw in the back passenger tire.....good grief, it wasn't there when I took it in. The mechanical staff in this garage did not treat my vehicle like I would have expected. I also was told that a wheel alignment was needed. I'm not sure it was really required as I now have a very slight vibration in the steering on the highway when I didn't have one before. I'm not sure its worth taking back though. If it wasn't for the very efficient/professional Service Advisors in that dealership the total experience would have been awful. Michael C & Ahmed took care of the problems when I pointed them out with no hesitation and I thank them very much. Too bad they have to deal with frustrated customers and have to correct all the problems made by the mechanical staff in the garage. They get top marks in my book. More
by Ron
Employees Worked With
Ahmed Elnahas, Mike Colangeli
