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Courtenay Mazda

Courtenay, BC

4.7
1,396 Reviews

475 Silverdale Cr.

Courtenay, BC

V9N 4B4

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1,396 Reviews of Courtenay Mazda

June 29, 2018

Great experience at Courtenay Mazda Courtenay Mazda is a great place to buy a car and Mike was excellent. I really liked selection of vehicles. Logan was also great and very informative More

by Gman89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Milne, Logan Soley
June 27, 2018

Helpful and Knowledgable I am in the market for a new vehicle and Karissa has been awesome filling me in on all the available options and what would best suit my needs, she is More

by Wilson10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karissa Tynes
June 27, 2018

Enjoyable and stress free Shopping for a vehicle with a baby isn’t easy but Karissa made it so stress free and enjoyable. She was patient and listened to mine and my husbands n More

by Claireellen123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karissa Tynes
June 27, 2018

Karissa is the best! Karissa is the best. She's fair, honest, and a pleasure to deal with. I would recommend everyone needing a new vehicle to go visit Karissa. I'll defin More

by cBAX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karissa Tynes
June 26, 2018

Lovely dealership and staff My experience at Courtenay Mazda was great, the staff was very friendly and eager to help. They have great prices and lots of options for financing. More

by jessica360
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Johnston, Logan Soley, Chantelle Vaillancourt, Aaron Mackenzie
June 23, 2018

Dissatisfied service dept customer I recently booked a "B" service on my 2016 MAZDA CX3 after being contacted numerous times and feeling under pressure to book this appt. I had questio More

by poinpr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Milne, Mike Milne, Kyle Schouten
Jun 26, 2018 -

Courtenay Mazda responded

Thank you for taking the time to write your review. Courtenay Mazda participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. The B service is recommended based on time or mileage, whichever occurs first. We have a courtesy system set up to remind customers when regular and preventative maintenances are recommended. When we are recommending services, keep in mind that it is your investment you have entrusted us to help maintain, and it had been a year since you had last been in our service department. During the process of checking your vehicle in to the service department, you would have had an initial consultation. At that time, all the services offered including the costs associated were reviewed again with you in person before any work was done, and you had signed off and agreed on these services and costs. There was opportunity to decline the services before any/all work was performed. We value our client’s insights into improving their time at our store, and this forum offers our clients an opportunity to show us how they feel about their experiences, and what we need to do to ensure we remain the number one Mazda Dealership in Canada. If you would like the opportunity to discuss any of the above items, do not hesitate to contact me at 250-338-5777, where we can book an appointment to sit in person. Corey Sawchuk.

June 21, 2018

Professional & helpful. I was making the dealership rounds recently and encountered Karissa on my final stop for the day at Courtenay Mazda. Not only was she friendly and sup More

by Islandgurl32
Recommend Dealer
Yes
Employees Worked With
Karissa Tynes
June 19, 2018

Shopping for my brother Our visits with Aaron at Mazda was great. We didn’t feel pressured as we were just looking. We went back a few times and decided to make a purchase. A More

by Excited123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Logan Soley, Aaron Mackenzie
June 19, 2018

Amazing experience Thanks to Karissa, Corey and Chad at Courtenay Mazda for making my first time buying a brand new vehicle fun, easy & painless. Would 10/10 recommend t More

by NatashaM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Sawchuk, Chad Johnston, Karissa Tynes
June 19, 2018

A great experience Mike and the staff were friendly and very helpful at Courtenay Mazda. I would gladly recommend them to anybody who is in search of a new or used vehic More

by Timtharp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Milne, Logan Soley
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