Courtenay Mazda

An Outstanding Sales Experiencd! I had the privledge of working with Karissa Tynes whole looking for a quality used vehicle. Her attention to detail was outstanding. She listened care I had the privledge of working with Karissa Tynes whole looking for a quality used vehicle. Her attention to detail was outstanding. She listened carefully to my expressed needs and suggested the most appropriate vehicles for my examination, review, and where appropriate, a test drive that included a wide variety of road conditions to enable me to experience vehicle handling, sound levels, braking and other common conditions. WhenI indicated that I was not prepared to purchase any of the vehicles she asked me about the features that I found most andleast satisfactory. I am unusually tall in my upper body so the clearance of my head is very important to me. I also live in aa area where FWD or AWD is required. After discussing alternatives included in demonstrators and other possible alternatives she assured me, although I had not yet purchased a vehicle she would look carefully for a vehicle that would meet my particular needs. A few hours later I checked my emails and found a gracious note from her and a reassurance that she would continue to search for the vehicle I was looking for. In summary if other sales people used Karissa as their role model the old stereotype of the used care dealer would soon bed replaced as a person of integrity, intelligence and an extraordinary ability to listen to customer needs. Dr. C.J. (Chris.) Rochon. More

Excellent after sales service - even 7 years later. We purchased our 2010 Mazda 3 in 2011 from our long time friend and acquaintance Mike Milne. Mike took the time after the sale to go through all th We purchased our 2010 Mazda 3 in 2011 from our long time friend and acquaintance Mike Milne. Mike took the time after the sale to go through all the minor features of the car which do not show in the sales brochure. The car is serviced regularly at Courtenay Mazda. 2 months ago I requested that they wax the car when it was in for service. ( I had heard it was going to be a HOT summer). When I washed the car yesterday, the water beaded up as if the wax job was new! Well Done - all around to Courtenay Mazda. Pete Brice Comox More

An enjoyable experience Aaron MacKenzie's service didn't feel like 'typical corporate customer service'. It was a natural caring for the customer/client by not only asking th Aaron MacKenzie's service didn't feel like 'typical corporate customer service'. It was a natural caring for the customer/client by not only asking the right questions but following through with what I wanted as well as needed. It will be without hesitation that I would recommend Aaron. Great staff at Courtenay Mazda but Aaron stood out the most. More

That was easy. Mike was awesome. Ever since I started thinking about buying a newer car four years ago he has kept in touch with me and waited until I was ready. H Mike was awesome. Ever since I started thinking about buying a newer car four years ago he has kept in touch with me and waited until I was ready. He took my needs and wants into consideration and found me exactly the right fit. I'm very very happy. Thank you so much! More

Buying a used car. The service at Courtenay Mazda was fantastic. They where patient with me while I decided on what vehicle I want. Barry was great in helping with that The service at Courtenay Mazda was fantastic. They where patient with me while I decided on what vehicle I want. Barry was great in helping with that decision. Great experience overall. More

We appreciated their help Barry is friendly, knowledgeable and helped us purchase the car that fit our needs. We look forward to trouble free driving in the years ahead. Barry is friendly, knowledgeable and helped us purchase the car that fit our needs. We look forward to trouble free driving in the years ahead. More

Excellent customer service and very professional!!! I wasn't really sure what I wanted in a car, new or used,options etc. Met Karissa and she sat us down to help us determine our needs, as well as likes I wasn't really sure what I wanted in a car, new or used,options etc. Met Karissa and she sat us down to help us determine our needs, as well as likes and dislikes. She was very knowledgable as well as professional.Karissa made myself and my husband very much at ease during this process, as it can be frustrating and stressful. Having been in the customer service industry for over 30 years myself,I can honestly say Karissa went above and beyond for us. I can't say enough about Karissa except that we bought our new car because of her honesty,friendliness,knowledge,and professionalism. I will recommend her to my family and friends,as well as buy my next car from her! More

Great Experience! Brought a family member who needed a new car in to see Mike. As always, he delivered in spades. Patient, knowledgeable, and everything went as smooth Brought a family member who needed a new car in to see Mike. As always, he delivered in spades. Patient, knowledgeable, and everything went as smooth as I expected! They are thrilled with their Mazda 3. Thanks Mike! More

friendly and efficient service From start to finish my experience here was excellent! Very friendly and efficient service. They had me on the road in my beautiful new car in unde From start to finish my experience here was excellent! Very friendly and efficient service. They had me on the road in my beautiful new car in under 2 hours.. I enjoyed myself so much that I took my time leaving! More

First Time Buyer This was my first experience purchasing a vehicle and I found it very easy and straight-forward. Karissa was very personable and accommodating. She This was my first experience purchasing a vehicle and I found it very easy and straight-forward. Karissa was very personable and accommodating. She stayed in communication every step of the way and followed up to ensure that I was satisfied with the experience. Logan went the extra mile to help me get financing and explained everything in a straight-forward way. Everyone that I met at the dealership was friendly and seemed happy to be there. The whole process couldn't have gone any smoother and I'm excited to own my first car. More