Country Hills Hyundai

One of the worst buying experiences ever Ended up working with the finance office for my purchase rather than sales - process seemed a bit much for them Was very clear I wanted a good used v Ended up working with the finance office for my purchase rather than sales - process seemed a bit much for them Was very clear I wanted a good used vehicle had selected 3 possibles from posted inventory ( looking around 11-15 k) had a preference for Malibu’s - they knew that First test drive was on a 1 yr old Malibu 5k above my outer limit on price - but shooting for an up sell common enough For some reason they switched salespersons for me at this point don’t know why - I was not a difficult customerl So the car I really wanted I checked on thru the week and new salesperson didn’t mention anything about protecting that one I assumed all was well and I was coming back to dealership on weekend to get that sale done Weekend came and I found out car I wanted was sold. At this point I’m irritated this happened and I’m done with these people Somehow at this point the sales mgr intervenes here( ( Xavier Navarrete) and convinces me to give them a 2nd chance - and I did. got a good set of wheels in my $ range. So he gets this done and I go back to dealing with finance dept as my salesperson. (mistake) and the process gets hard again multiple trips for different things but I’m as far sth as you can go 45 mins either way. I sent many texts and ph calls to finalize the deal but I got no attention or return texts until I’m calling the store mgr to get this done - then I get follow up Really did appear the process was a bit much for them busy with other customers I waited around a lot Follow up and communication ceased to exist Pieces of the deal got overlooked and I had to make more return trips for items that shuda been looked after earlier I have a nice set of wheels now but man this process was painful More

Great service/fast/efficient At the start of my service I thought it was going to be a gong show as there was no rhyme nor reason for getting vehicles into the service bays, check At the start of my service I thought it was going to be a gong show as there was no rhyme nor reason for getting vehicles into the service bays, checked in and on their way but these guys proved me wrong. They managed to corral a bunch of cars in a timely fashion and my service which was scheduled for a 3pm pick up was done by 1pm. They detailed my car and I am beyond impressed! Thanks guys! More

Fantastic It was a fantastic experience . We worked with kaleb .He was very friendly .We are really happy from his service he found a us a vehicle according to It was a fantastic experience . We worked with kaleb .He was very friendly .We are really happy from his service he found a us a vehicle according to our requirements......Thanks Kaleb More

Good Customer Focus Recently purchased hyundai sonata 2013 used car met kelvin an outstanding sales man and with Good customer focus Very pleased with his actions and f Recently purchased hyundai sonata 2013 used car met kelvin an outstanding sales man and with Good customer focus Very pleased with his actions and follow up More

Friendly Staff / Helpful We bought a 2017 GMC Terrian at Country Hill Hyundai and dealt with Azeem Anwar (Sales Manager), Wellington Garcia (Floor Manager) and Nam Duong (Fina We bought a 2017 GMC Terrian at Country Hill Hyundai and dealt with Azeem Anwar (Sales Manager), Wellington Garcia (Floor Manager) and Nam Duong (Finance Manager), We had a great experience with the staff and we are really satisfied with the purchase. Azeem and Wellington both went above and beyond to make this a great experience and displayed professionalism. We highly recommend dealing with Azeem and Wellington. They also gave a good value for our trade-in and we were really impressed by how organized and smooth everything was. Nam made sure that the finance process goes quick so we can drive back with the new vehicle. More

Poor service I bought a demo model from them and payed for it to be certified pre-owned and the ensured me th vehicle would be like new. They drove the car prior t I bought a demo model from them and payed for it to be certified pre-owned and the ensured me th vehicle would be like new. They drove the car prior to me picking it up and got a rock chip in the front window while they were driving it. They filled the hole and would not replace the windshield. This is not like buying a new car having a noticeable chip in the windshield. Then I called to discuss the situation and the salesperson talked down to me and told me they could just drill out the hole and fix it. He made me an appointment to have it fixed. I wasted my time bringing the vehicle in just to be told they couldn’t do anything about it. The manager will not call me back and the salesperson will not return my emails. More

Excellent service Service manager was very nice polite and helpfull and he was taking to me in very good manners and he did oil change of my car excellent service i hav Service manager was very nice polite and helpfull and he was taking to me in very good manners and he did oil change of my car excellent service i have never seen in Calgary. Service manager has good communication sills and he is professional in his work . He is quick , fast and best service manager More

Took me in right away with no appointment, checked things o Service person was polite got a tech to check out the problem quickly with no scheduled appointment couldn’t fix the tire, put on the spare and ordere Service person was polite got a tech to check out the problem quickly with no scheduled appointment couldn’t fix the tire, put on the spare and ordered a new tire which came the following day and was installed that day. Each person l spoke to while at the dealership was courteous and helpful. Pretty positive experience all around. More

Vibration in Vehicle Had to get 2 new tires because one became separated. Fast and excellent service but I was told my tire warranty expired 3 days ago. Disappointed nothi Had to get 2 new tires because one became separated. Fast and excellent service but I was told my tire warranty expired 3 days ago. Disappointed nothing was tried by them to get me some sort of discount. I understand it’s a business but the warranty expired only 3 days ago. Not angry, just disappointed. More

RUDE SALES MANAGER WORKING AT COUNTRYHILLS HYUNDAI Going into a dealership office should compel or forcea customer to buy a vehicle under duress. That's what XAVIER NAVARRETE, a sales managet witj Cou Going into a dealership office should compel or forcea customer to buy a vehicle under duress. That's what XAVIER NAVARRETE, a sales managet witj Countryhills Hyundai tried to do. They made me a pay REFUNDABLE DEPOSIT WHICH THEY CLASSIFIED AS TOTALLY REFUNDABLE EVEN IF I DONT GET A VEHUCLE WITH THEM. BY the end of our discussion on that given day, I concluded I wasn't able to get the vehicle which did not have all the features I was looking for in the price. I agreed with the immediate sales person that was dealing with me and agreed I was coming for my refund by the next work day. I arrived at their office on our agreed date and time, only for the sales person to tell me his manager, XAVIER NAVARRETE said I couldn't get my deposit back. I asked to speak with him and when he came to me, he asked for me to explain my situation which I wasn't expecting since he already knew why I was at their office. The moment I started explaining to him, he stood up on me (INTIMIDATION), said he wasn't making my refund and that he will hold on to the refund until I'm ready to get a vehicle with them. I told him he can't force me to get a vehicle from them as the deposit clearly stated REFUNDABLE.. XAVIER NAVARRETE then asked me, what are you going to do? I'm not giving you the money and walked out on me. Meanwhile the original sales person kept on pleading with me and apologizing on behalf of his RUDE MANAGER. Their finance manager eventually stepped in and approved my refund back to my payment card. XAVIER NAVARRETE's is AN APPALING MISCONDOCUT AND DOES NOT DEPICT A GOOD IMAGE LF COUNTRYHILLS HYUNDAI TO THEIR CUSTIMER REGARDLESS OF RACE AND COLOR. More