Concept Ford

I was pleased with my sale from Cocept Ford. They had a good selection of the the Ford Edge is was looking for. Car was ready when promised. good selection of the the Ford Edge is was looking for. Car was ready when promised. More

Bial was very good your technician worked endless to find the problem with the heated seat and fixed it he was also very good at explain the problem.Your service desk wi your technician worked endless to find the problem with the heated seat and fixed it he was also very good at explain the problem.Your service desk with biali was also very good More

The Dealership Having dealt with Concept Ford for many years now, I can honestly say I have always felt welcome by all the staff whenever I have had a reason to visi Having dealt with Concept Ford for many years now, I can honestly say I have always felt welcome by all the staff whenever I have had a reason to visit, either to obtain any required service, or to make a simple inquiry. The Service staff go out of their way to ensure any issues are attended to in a timely and extremely courteous manner, no matter how busy they may be. It is always a pleasure to visit Concept Ford and deal with their personnel. Kudos in particular go to Jim - he's the best. Sheila S. More

Had snow tires installed. My car is a 2012 Ford Fusion which I bought new at Concept Ford. As a senior woman I appreciated the platinum warranty service there for five years. F My car is a 2012 Ford Fusion which I bought new at Concept Ford. As a senior woman I appreciated the platinum warranty service there for five years. For most part staff is friendly and courteous, but when a staff problem occurred a few years back it was quickly straightened out. I had bought my snow tires at a different place, where I was unhappy and so recently I took them in to Concept Ford before it was time to have them put on. Jim went out of his way to help me by storing the tires temporarily and everything went well during the installation yesterday. More

Fixed a valve in the emission system Great service. I always use this dealer. They do a great job. Prompt and polite service. Great great great best in class service. Hugh Samson Great service. I always use this dealer. They do a great job. Prompt and polite service. Great great great best in class service. Hugh Samson More

The Service Department Rocks! They were very helpful, kind, polite and knowledgeable. They followed up when they said they would. This was a great experience. And ... I love my For They were very helpful, kind, polite and knowledgeable. They followed up when they said they would. This was a great experience. And ... I love my Ford Explorer Sport! More

Regular service. Had the works done. Airbag inflator recall done as well. Front left and right tie rod ends replaced as well. I was well pleased with the service an Had the works done. Airbag inflator recall done as well. Front left and right tie rod ends replaced as well. I was well pleased with the service and length of time. More

First service visit not my last to Concept Ford Took my Escape for its first oil change and was more than pleased. Easy to make an appointment in my time frame, sercewhen I got there was friendly an Took my Escape for its first oil change and was more than pleased. Easy to make an appointment in my time frame, sercewhen I got there was friendly and efficient and did not try to oversell for services I did not require, like some dealerships do, and great follow up reporting. Price was reasonable and love the loyalty program. I look forward to a long relationship with Concept as a most satisfied customer! More

Crap car worse service 2 nd set of shocks in 18 months just over 30000 km. Was in 4 times for the same noise as last time shock had to be replaced. Staff talked tome like I 2 nd set of shocks in 18 months just over 30000 km. Was in 4 times for the same noise as last time shock had to be replaced. Staff talked tome like I am stupid and bothering them when ever I had to deal with them. The first time it went in for service I was told the car was not mine turns out it was registered with ford under some one else. Twice I have not received paper work when service has been done starting to wonder if the are trying to screw head office over on warranty. Once my lease is up I will never by a Ford again More

AIR BAG RECALL REPLACEMENT I nervous about getting the recall work done so i asked that the team please take some extra care and "look after" BOSS 302. And they did. The S I nervous about getting the recall work done so i asked that the team please take some extra care and "look after" BOSS 302. And they did. The Service MGR had assigned my Mustang to a CAR GUY that understood that for some people their cars are more than just transportation. The car came back perfect. It was out front of the dealership in all it's glory. Ready on time and waiting for me. More