Columbia Chrysler

Service Scam called "oil change for life" Had a good purchase experience with these guys, except that they try to sell you a bunch of stuff afterward that you do not need. I did go with an "Oi Had a good purchase experience with these guys, except that they try to sell you a bunch of stuff afterward that you do not need. I did go with an "Oil change for life" because it seemed like a good deal. What they DON'T tell you, is that in order to get the free oil changes, you have to pay between $400 and $500 in special services with each oil change, that are far beyond what is required or even recommended by Chrysler. It is a scam, pure and simple. More

Good stuff I went in with the intention of just browsing and I walked out with a new Challenger. David found me what I was looking for and stayed late on Sunday I went in with the intention of just browsing and I walked out with a new Challenger. David found me what I was looking for and stayed late on Sunday to make sure I went home with the car. Couldn't ask for more than that. The low pressure, laid back, honest sales style is really what sold me, much better than my previous car buying experiences. David and Kevin are the dream team! More

Great service! Tano, one of salespeople there, was extremely helpful and patient when we were searching for car.Tano's customer service and friendliness was apprecia Tano, one of salespeople there, was extremely helpful and patient when we were searching for car.Tano's customer service and friendliness was appreciated.If you need hrlp choosing vehicle, I recommend him! More

Most collaborative experience! My experience at Columbia Chrysler was the most collaborative, solution focused and responsive I have ever had while looking for a vehicle. The staff My experience at Columbia Chrysler was the most collaborative, solution focused and responsive I have ever had while looking for a vehicle. The staff, from sales to finance worked as a team together and with me to find the best fit and within my budget. Their no commission policy has created a cooperative culture at the dealership which puts the customer first. From the moment I walked in Tano Vieyra took me under his wing with his genuine nature and concern for my current situation. He persevered to find solutions and advocated for me with the sales team. I had almost given up believing that I could find the vehicle I needed within my budget, but Tano kept communicating various options and made me feel like he was really looking out for my best interests. In the end, I drove home the perfect vehicle at the right price and I also felt like I had made a friend. More

Extremely unprofessional During the final stages of our deal (which later failed) both the business office and our salesman demonstrated unprofessional behaviour which lead to During the final stages of our deal (which later failed) both the business office and our salesman demonstrated unprofessional behaviour which lead to me pulling out of the deal. While pulling out of the deal my salesman became angry and dressed me down, placing the blame on me for the failed deal when it truly laid on the antics of the dealership. The salesman was angry and spoke to me in such a way that I would never ever suggest anyone shop there. I would not trust anything said here or take deals at face value. Deals fall through, placing blame is not necessary, shake hands and go on your way. There was no need to stoop to a level that made a customer feel leaving bad reviews and negative feedback was necessary. Please do yourself a favour and go to a different dealership, More

Quite a day with a surprisingly happy ending The plan for the day was to trail around at least 3 dealerships to find a suitable vehicle for the growing family Chrystler,Honda, Toyota. Never ever The plan for the day was to trail around at least 3 dealerships to find a suitable vehicle for the growing family Chrystler,Honda, Toyota. Never ever could have predicted we would drive away home in a new superb Pacifica. The sale discussions with Alicia were exhausting, challenging and lengthy we were pushed to spend over our target, I've handled contracts of hundreds of thousands which were less demanding, we were dealing with a well prepared persistent negotiator. Now over to Kevin Liao, a wealth of knowledge on explaining contractual issues with extraordinary detail, always checking that we UNDERSTOOD what we were signing for. Now the proof of the dealership is to hope this new relationship with Chrystler continues through having a reliable confident and professional maintenance team to keep the vehicle in top condition. More

Great, easy truck buying experience Buying my truck was extremely easy and enjoyable at Columbia Chrysler. I didn't feel pushed into a deal I didn't want and when it came time to sign up Buying my truck was extremely easy and enjoyable at Columbia Chrysler. I didn't feel pushed into a deal I didn't want and when it came time to sign up for extras it was very much at my discretion and easily improved on. Everyone I dealt with were professional and great at their job. More

Excellent customer service David Tran was excellent to deal with in purchasing our new vehicle. We live in Nanaimo and he was quick to respond to all my questions and arranged David Tran was excellent to deal with in purchasing our new vehicle. We live in Nanaimo and he was quick to respond to all my questions and arranged a viewing and test drive to accommodate our busy schedule. David went above and beyond in his customer service, even coming in on his day off to help us with the purchase. I would highly recommend David and his team at Columbia Chrysler! Thank you David for all your help! I love my new car! :) More

Great experience! Everyone is so nice. My sales guy Tom is great, consider all your options and help you choose the best car for you. Very patient and nice. The locatio Everyone is so nice. My sales guy Tom is great, consider all your options and help you choose the best car for you. Very patient and nice. The location is perfect and some extra service strongly recommended to purchase, can save you big bucks. It's a great dealership and lovely people there, strongly recommend to someone wants American cars! More

Got the best Jeep I could wish for When the time came to get a new car I wasn't sure if I should go for a 'brand new' or maybe an 'used car' this time in my life. I went to a few diff When the time came to get a new car I wasn't sure if I should go for a 'brand new' or maybe an 'used car' this time in my life. I went to a few different car dealerships before getting to Columbia Chrysler in Richmond where I first met David Wu. I couldn't get a better service & commitment to meet my needs right from the start of our first meeting. When David realized the car I was looking for wasn't on the floor then he brought me to the body shop garage where I could see the car and seat in it. Then he went on to explain in details everything I might need to know about the Jeep despite the late time (he stayed an hour after the cutoff despite being a Saturday night) I truly appreciated it. I was back the next day for a road test & decided to go for that Jeep. We went through the usual process & paper work w/the rest of the team. In the meantime David got the car ready and met every requirements I had & adressed every needs I had regarding the Jeep so he could give me a car in perfect condition. I thank him greatly for everything he did & for the extra length he went to for me. I will recommend David Wu to anybody who's looking for great service & a devoted guy. Merci beaucoup David More