Columbia Chrysler

A differentiated dealership Franklin Jay (FJ) is not your typical annoying car salesman. This was my first car shopping experience and I was expecting to be lured into a costly o Franklin Jay (FJ) is not your typical annoying car salesman. This was my first car shopping experience and I was expecting to be lured into a costly ordeal. The process was surprisingly pleasant and this is largely because FJ's primary care was that my husband and I got a good deal for our money. We had initially identified a different car online to test drive, however it was already sold by the time we got around to it. So he kept his word by letting us know when a similar deal opened about a week later. The quoted price was competitive based on our shopping around for the same make of car before making a purchase decision. He was responsive with text messages through the process of identifying the financing with my bank (which was better than dealership rate given the super-low prime rates in current market), getting the required documentation and additional incentives. Of course the usual negotiation on pricing and financing is inevitable but it was clear that there was greater weight towards ensuring that we got something that met our key needs I would certainly recommend connecting with FJ on your next car purchase for a more humane experience. More

Sales service was quite satisfactory and very helpful. Mohamed was very calm and patient with us, loved to do the deal with him,, recommended to everyone with 🌟 5 star 🌟 rating. Mohamed was very calm and patient with us, loved to do the deal with him,, recommended to everyone with 🌟 5 star 🌟 rating. More

I recently purchased a Jeep Wrangler Unlimited Sahara (to celebrate my birthday) and FJ was the one who assisted and helped me all throughout the deal. Of course with the help of Larry as well! They have exc celebrate my birthday) and FJ was the one who assisted and helped me all throughout the deal. Of course with the help of Larry as well! They have exceeded all my expectations! I will definitely recommend Columbia Chrysler to my family and friends, 100%. Their team doesn't do it for the commission, but for the satisfaction of their customers. More

Jerry Mavroudis and the whole team were outstanding. They provided 5 star service from start to finish. I highly recommend this dealership to anyone who purchases a new vehicle in Richmond. Thanks, Kent provided 5 star service from start to finish. I highly recommend this dealership to anyone who purchases a new vehicle in Richmond. Thanks, Kent More

Couldn't do anything for me. So I went elsewhere and they were more then happy to get me what I wanted. I would never go back to this place. were more then happy to get me what I wanted. I would never go back to this place. More

Very thoughtful, professional and genuine help Jason Song helped me get my car. I have been hesitant in getting a new car and dealing with salespersons, thinking that they only care about making t Jason Song helped me get my car. I have been hesitant in getting a new car and dealing with salespersons, thinking that they only care about making the sale and not what I really want. I was really surprised that I had a very different experience here. Jason approached me and had been very patient with me in understanding what I was looking for and explaining the features and options to me. He was very prompt at responding to me, providing me with the information I was looking for but not pressuring me to decide one car over another. I really appreciated that he was able to be professional enough to give me the facts I needed, the honest opinions that I asked for and the support for me to choose what fit best for me. Even times when I wanted to test drive the same car, he would come in on his day off just to let me test drive the same car again. When it came down to figuring out how I was going to buy the car, he took the time to listen to me and figure out what options could work for me. I highly recommend asking for Jason to help you if you want someone who will give you professional advice, is responsive and will genuinely try to help you get the car you want (and not just treat you like a number on a sales chart). More

Thank you very much Ferdie, Jaypee and Larry for being very helpful in my purchase of a great suv..I am going home a happy man with a happy family.. very helpful in my purchase of a great suv..I am going home a happy man with a happy family.. More

I love this place! Seriously these people bend over backwards to get you into what you want based on your financial constraints! Alicia and F-Jay thank you for a great exchange today! The wait was long backwards to get you into what you want based on your financial constraints! Alicia and F-Jay thank you for a great exchange today! The wait was long, but I know you guys were working hard for me in the background. This was my second time buying here. Both times, a pleasure. Thanks for some great conversation Jay!! The environment is also very relaxed. Not your typical stuffy dealership! More

Jason Song is one of the best sales. Very patient! If you are looking for someone who can give professional advise and excellent experience this guy is the right person. are looking for someone who can give professional advise and excellent experience this guy is the right person. More