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Columbia Chrysler
Richmond, BC
609 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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609 Reviews of Columbia Chrysler
July 04, 2020
Just like advertized First experience with Columbia Chrysler, and the experience was as advertised. Mohamed, our Product Specialist, was knowledgeable, helpful, and very p First experience with Columbia Chrysler, and the experience was as advertised. Mohamed, our Product Specialist, was knowledgeable, helpful, and very professional. Alicia, Sales Manager, was quick with the appraisal, and very helpful in making the transaction come together. Blake, our Financial Services Manager, was equally efficient at presenting the various insurance options available to us. No surprises, no pressure, very pleasant experience. Thanks Justin for your excellent team. Highly recommend your consideration. Lov'n the car...Glenn and Nancy More
by Glenn
Employees Worked With
Alicia Lino, Blake Braun, Mohamed Ali
Helpful July 01, 2020
So happy with our recent purchase and thanks to Dustin, Luke and Jeremy for their great customer service! We bought the car that met all of our needs & had a great sales/customer service experience through Luke and Jeremy for their great customer service! We bought the car that met all of our needs & had a great sales/customer service experience throughout! Definitely recommend. More
by Ike
Employees Worked With
Jeremy Kim, Luke Gelech, Dustin Copeland
June 24, 2020
Have just bought my latest vehicle now from the dealership.. third over the years.. As well as getting servicing at the service dept. Everything has always been great and hoping the same for the ne dealership.. third over the years.. As well as getting servicing at the service dept. Everything has always been great and hoping the same for the new one. Employees are excellent too. Thanks More
by martc
Employees Worked With
Brad Roberts, Alicia Lino, Blake Braun, Alen Hoang, David Wu, Tom Vakili
June 24, 2020
I just had the best experience buying a used car and it I just had the best experience buying a used car and it all happened at Columbia Chrysler In Richmond BC, great sales and finance staff and lots to c I just had the best experience buying a used car and it all happened at Columbia Chrysler In Richmond BC, great sales and finance staff and lots to choose from for any budget, don’t take my word for it , go look for your self. ask for Tano and tell him Pete sent you. More
by Pete.renaud
Employees Worked With
Blake Braun, Tano Vieyra
June 21, 2020
well worthy of your time ok - so i am the type of person that knows what i want and does not want to waste very much time in the aquiring process. i have, in the past, mostly ok - so i am the type of person that knows what i want and does not want to waste very much time in the aquiring process. i have, in the past, mostly purchased our vehicls from maple ridge chrysler which was all well and good until the salesman, whom i always delt with, moved on. so now i was looking for another place - this particular vehical popped up at columbia chrysler. so off i go. i also do not like to deal with a room full of sales persons and the pressure to purchase can be a turn off. this being said i can honestly say that is not at all what columbia is about. i felt the whole experience was somewhat painless and seemless. f jay was very honest, alicia was sincere and professional. mike, jeremy, justin (thanks for the fries) were helpfull and courteous, everyone there knows their job well and are friendly and welcoming. this place deserves to be in business and you should at least check them out on your next vehical concideration. well done! cheers More
by dvcoomer
Employees Worked With
f jay
June 16, 2020
Purchased a 2019 Nissan Sentra from this dealership. Jerry was the sales guy who gave me a ride from my home in Surrey on his day off. He was awesome. However, after doing all the paper work and insuran Jerry was the sales guy who gave me a ride from my home in Surrey on his day off. He was awesome. However, after doing all the paper work and insurance, I was told that the car has been inspected, cleaned and ready to go. Right when I sat into the car, it did not start after multiple attempts. Iyad was the manager who was dealing with us. He asked a guy from the service department to check it. The guy then tried to jump start it but it did not. They said they are gonna check it again and asked us to wait. A few minutes later Iyad said its a little issue and would take half an hour. I went into the service department where my car was and was shocked to see that they were just charging up the battery again. I have the video proof of them charging the battery. I spoke to Iyad about it and he said its all good and if there is any problem then he would have the battery replaced. I drove it home after waiting for almost 2 hours. Few days later while I was about to leave from work, the car did not start again. I called Jerry and he advised to get it towed to them. Obviously I was frustrated. I asked Jerry to talk to Iyad about it as it was such a hassle to go through all of it. He called back and advised me to use Nissan roadside assistance and get it towed to a Nissan dealership instead of towing it to them. Basically, they just did not want themselves to be paying for the new battery. I had it towed to Nissan dealership and they replaced the battery and advised it was not keeping up the charge and thus it was defective. Not only this, when I purchased I was told that I have rim and tire protection. I got a flat tire and when I called Jerry, he advised me to get it fixed anywhere as I have rim and tire protection. When I looked up into my papers, there was no rim and tire protection. Thus, I ended up paying around $35 for the flat tire. I spoke to the finance guy Jeremy that I was told that I have rim and tire protection when the deal was finalized. Initially he was resistant but as a goodwill he did give me rim and tire protection too. He asked me to write a review for him as they get bonuses for positive reviews. I advised that I will but can he give me the same deal as Jerry that is get the car detailed and the tank full of gas to which he said it may or may not be possible. However, I was advised by Jerry that I can get my $35 reimbursed from them. But then this pandemic happened and their staff including Iyad and Jerry got laid off. I have been talking to Jeremy about the reimbursement and he told that Iyad needs to be back as he was the sales manager when I purchased the car. Now when Iyad came back it took them around 3 weeks to think about it. Now I have been advised that they can give me $50 on my service. However, I was straight up that I am not going to them for any service as I already have a bad experience with their service. I have already contacted Jeremy N number of times for the reimbursement and now I have been advised to talk to Iyad. Such a big company and one of the worst customer service experiences I ever had in my life. Jerry was awesome. Jeremy too gave me the rim and tire protection later. But the way they dealt with the battery issue and now the reimbursement for the flat tire. It is really frustrating to know about it and go through all of the hassle. Moreover, I was told that I am making a fuss about $35. Isn’t it the other way around? It was because of them that I had to go through so much of hassle and then pay $35 too. Also, $35 is my hard earned money, I did not get it for free. I never wanted to make this public or give them a bad review but I guess its better to do as other people should be careful about these things if they go to this place. Iyad should have taken responsibility of the battery and they are making a fuss about $35 but blaming me for it. I will never ever go to this place to buy a car or for any kind of service. More
by Nitin
Employees Worked With
Jerry Mavroudis , Iyad Abou
June 13, 2020
Larry zhao will completely and blatantly lie to you. And when you catch him he will yell at you. Still waiting for the gm to call me to discuss. It’s only been 4 weeks. Ended up buying a brand new ram down when you catch him he will yell at you. Still waiting for the gm to call me to discuss. It’s only been 4 weeks. Ended up buying a brand new ram down the street More
by Mikw
Employees Worked With
Justin Gebara, Larry Zhao
June 09, 2020
F. Jay provided fast and great service. My father and I were very happy and would certainly recommend him again to anyone wanting to purchase a vehicle. were very happy and would certainly recommend him again to anyone wanting to purchase a vehicle. More
by Annie
Employees Worked With
F. Jay
June 06, 2020
Just drove away with our slightly used Grand Cherokee; so pleased!!! Not only are we thrilled with the vehicle but the service provided by F Jay and Michael was outstanding!!! Very attentive, super personabl pleased!!! Not only are we thrilled with the vehicle but the service provided by F Jay and Michael was outstanding!!! Very attentive, super personable and accommodating!!!! Will definitely be back for future purchases and encourage others not to waste time elsewhere!!! More
by Cris B.
Employees Worked With
Franklin Jay Harold, Micheal Chow
June 06, 2020
We had a great experience with F Jay as our sales person. F Jay is very efficient and took care of our every need! All the staff from sales to finance to the parts & service department were fantastic! F Jay is very efficient and took care of our every need! All the staff from sales to finance to the parts & service department were fantastic! More
by hmont13
Employees Worked With
F Jay Harold (sales) , Jeremy Kim (Fiancé), Blaire Anderson, Iyad Abou
