Colonial Honda

Exceptional customer service I’ve owned my CRV for a little while and have been looking to upgrade . I have been dealing with a salesman who has gone above and beyond to ensure I I’ve owned my CRV for a little while and have been looking to upgrade . I have been dealing with a salesman who has gone above and beyond to ensure I get the right vehicle to suit my lifestyle and budget. Very friendly and efficient without being pushy. More

Great service from the service department I've been taking my Civic to the Honda dealership in Dartmouth for several years but found the service has been in decline the past few visits. I took I've been taking my Civic to the Honda dealership in Dartmouth for several years but found the service has been in decline the past few visits. I took it to Colonial and was very impressed with the friendliness if the staff. They got my car back to me ON TIME and did a great job reviewing everything they did. Will definitely return. More

VERY slow service Waited 2.25 hours to get a key made and programmed. I made an appointment for 1030am and got out at 1245pm after paying $162.00. Others who arrived Waited 2.25 hours to get a key made and programmed. I made an appointment for 1030am and got out at 1245pm after paying $162.00. Others who arrived AFTER me were in and gone as I waited and waited. When I finally asked about the wait I was told they were very busy... Could not recommend unless someone is desperate for service. Everyone who was finished before me was also told they needed more than what they were scheduled for in terms of service. HMMMM... More

New car sales I just bought a new CRV. On a scale of 1-5 where 5 is "exceeds expectations ", I would rate Elliott Thorpe, our sales person, as a 5+. As a buyer, th I just bought a new CRV. On a scale of 1-5 where 5 is "exceeds expectations ", I would rate Elliott Thorpe, our sales person, as a 5+. As a buyer, the whole process went very smoothly with Elliott's help. Furthermore, as a senior citizen, I appreciate the way Elliott presented all the new technical specs in a way That was easy to understand.. More

Worth Less I HAD A APPT AT 1000HRS ON FRIDAY 18th August with pick-up at 1600hrs. On reporting to service department at 1530hrs noticed my car in the parking lot I HAD A APPT AT 1000HRS ON FRIDAY 18th August with pick-up at 1600hrs. On reporting to service department at 1530hrs noticed my car in the parking lot asked the clerk for my keys thinking my car was ready to leave He stated my car was not even in the working bay after 6hrs. I asked him for my keys. This Clerk offended me a free oil change on my next visit. I said no and stated they had wasted enough of my time after 6 and half hours and and my car was not serviced . When I checked in I signed a Contract for 288.00 dollars For B1 service. If I did not show up when i did the car would be serviced for that half hour and I would be out of pocket for 288.00 dollars.I have been dealing with Honda since 1988 I have been let down by Honda. Then again this Dealer service Department is ripping Clients off. I will talk Media to look into this.This is poor service.Ex Honda Buyer. Gary More

GREAT SERVICE I been dealing with Honda dealerships in Toronto for many years and Colonial Honda has gotten my attention since recently moving to Halifax, The servi I been dealing with Honda dealerships in Toronto for many years and Colonial Honda has gotten my attention since recently moving to Halifax, The service has been exceptional from the initial meeting to the delivery of the vehicle once has been serviced. I know cars, have a technical background and they are capable of talking to you on your level, whether you understand cars or not. The prices are phenomenal, although I would like to see a larger tire selection, as well as tire storage. A great dealership that is going to keep me returning for Honda service. More

Amazing experience I am a 39 year old female and I have never had such great service. I did ask a lot of questions regarding their procedure so didn't have any surprises I am a 39 year old female and I have never had such great service. I did ask a lot of questions regarding their procedure so didn't have any surprises. I think people who make assumptions and then give bad reviews are annoying. Will definitely be going back! More

Worthless appointment Made an appointment for 10 AM to have brakes inspected. Returned at 2 PM to check on the car, and not only had it not gone in, it was still fourth or Made an appointment for 10 AM to have brakes inspected. Returned at 2 PM to check on the car, and not only had it not gone in, it was still fourth or fifth in line. Customer "service" agent said that priority was based on pick up time, and when I asked him if my car would go in today, he was unable to answer. I suspected that my car would languish overnight, and I took my business elsewhere. If you insist on going to Colonial Honda for service, either physically wait at the dealership, or return in an hour. Otherwise, a simple INSPECTION of a vital system may take an entire business day, or perhaps longer. More

Totally inhospitable tone Service advisors talk in an arrogant tone. They make you feel you know nothing about cars and that "they" are the experts and have the authority to sa Service advisors talk in an arrogant tone. They make you feel you know nothing about cars and that "they" are the experts and have the authority to say whatever they want. When I went for service appointment today, the service person spoke in a very arrogant voice. I have experienced similar treatment from this dealership in the past as well. They have a chronic problem in customer relations and Honda Canada should take a serious note of it. More