Cochrane Dodge Chrysler Jeep

Purchased 2015 Ram 3500 I recently purchased a used (2015) Ram 3500 Laramie from Cochrane Dodge. I was initially looking at the 2016 Ram's offered on the incentive plans at t I recently purchased a used (2015) Ram 3500 Laramie from Cochrane Dodge. I was initially looking at the 2016 Ram's offered on the incentive plans at the time with suitable requirements for hauling horses with a 18 foot gooseneck trailer. I dealt with Jeffry Ulmer (who was extremely patient with me), and he found me the truck which suited my needs. I could not be happier with the service and advice I received from Jeffry U, his due diligence in finding me the truck I needed/wanted and at a price comparable to or below similar trucks offered at other dealerships in southern Alberta. In my dealings with Jeffry, I never felt pressured to purchase a truck which did not suit my needs/wants - exactly the opposite, Jeffry was more concerned with finding me the truck I needed! More

Superstars in all departments After 3 brand new vehicle purchases from Mr Rob Pfifer along with Graham and Calvin There is nothing I can say that would improve this review. They ar After 3 brand new vehicle purchases from Mr Rob Pfifer along with Graham and Calvin There is nothing I can say that would improve this review. They are fantastic in every way. The service dept is a long ways away for us but we still go there because of its efficiency. More

Thieves and Scam Artists Please DO NOT attempt to purchase a vehicle from Cochrane Dodge in River Heights. Two weeks ago I paid them a $1000 holding deposit to confirm I was * Please DO NOT attempt to purchase a vehicle from Cochrane Dodge in River Heights. Two weeks ago I paid them a $1000 holding deposit to confirm I was **interested** in a specific vehicle. At no point was any legally binding paperwork signed which obliged me to go ahead and purchase this vehicle. Last Saturday the vehicle was brought in and I went to view it and drive for the first time. I was disappointed with how cheap it felt inside. I decided not to go ahead with the purchase. This dealership have flatly refused to refund my $1000 deposit, on the basis of the amount of "time invested" bringing this vehicle in and "time invested" in the transaction so far. **No legally binding documents** were signed at any point stating that this deposit was non-refundable. I have just been in to the dealership and spoken with the most rude, arrogant salesman, Richard Hokey, who physically stood up out of his chair and walked over to me in a threatening manner when I challenged him about the fact that this is now theft. I will be pursuing the refund of my money with AMVIC and reporting them to the BBB. They claim to be a family business but never in my life have I come across such an immoral business of total circus xxxxxxx and scam artists. DO NOT purchase a vehicle with these people. More

Cochrane Dodge....Trusted Sales and Service! I bought my first Jeep from Cochrane Dodge almost 4 years ago and at that time, I have to say that the sales and service were one of the worst I've ha I bought my first Jeep from Cochrane Dodge almost 4 years ago and at that time, I have to say that the sales and service were one of the worst I've had to deal with. A few months into my purchase I had warranty issues with my Jeep and when Jason Whitfield began as service manager, I saw Cochrane Dodge in a different light! It went from the service department not knowing my name and my issues not being addressed to a place where I now know many of the staff in all departments on a first name basis. Jason worked directly with me to make sure that my issues were always dealt and I always left feeling like I was an important customer. If it wasn't for Jason and his staff in the service department, such as Jeff Ulmer, I wouldn't have continued to seek service for my Jeep at this dealership. It's been 4 years and we have now bought our last 3 vehicles from this dealership, including our most recent purchase with Jeff's help. Service works with you to get the service you need without breaking the bank and sales will work with you to get you into a vehicle that you like and can afford. There is not a person at this dealership that hasn't made an impression; parts, finance, and the shuttle service are all staffed with wonderful people. If you want to deal with friendly, competent, and honest staff for all your vehicle needs, I would recommend Cochrane Dodge! More

Good salesperson, not pleased with service dept. Purchased 2014 Dodge Caravan and up until 30,000 km/2 years everything was fine. Service tech tried to say my brakes were "pulsating" and would requir Purchased 2014 Dodge Caravan and up until 30,000 km/2 years everything was fine. Service tech tried to say my brakes were "pulsating" and would require a $450+ repair to machine the rotors. When I questioned how this could happen, I was told "it might be the way you drive." Never felt any pulsation and why would I remove material from supposedly warped rotors rather than replacing the rotors and pads with quality aftermarket parts that came with a warranty. I've owned several new vehicles and never had to face costly brake repairs with under 30,000 km or 2 years on the vehicle. Contacted Cochrane Dodge Service Manager and Chrysler Canada with no reply from dealership and Chrysler just threw their hands up in the air. Took van to an independent mechanic who took my van for a test drive and free inspection and he found nothing wrong with the brakes, pads or rotors. Be aware of the "pulsation" in the brakes ploy and take your vehicle to a trustworthy mechanic for a 2nd opinion. Avoided unwarranted expensive repairs as well as unnecessarily removing material from my rotors. Extremely frustrating and disappointing experience despite an overall pleasant buying experience. Buyer beware. More

Helpful and accommodating The service crew was very helpful at getting our truck back on the road. They were able to access parts quickly. They were very thorough and knowledg The service crew was very helpful at getting our truck back on the road. They were able to access parts quickly. They were very thorough and knowledgeable. More

Excellent service. Pleasant overall experience. Made the trip from out of town and everything was ready to go when I got there. Extremely friendly, no pressure sales sta Pleasant overall experience. Made the trip from out of town and everything was ready to go when I got there. Extremely friendly, no pressure sales staff. Would make the trip again. More

Excellent sales service start to finish My fiancé and I just purchased a new Wrangler Rubicon and 6 months prior purchased a Grand Cherokee from Cochrane Dodge. Both times we had dealt with My fiancé and I just purchased a new Wrangler Rubicon and 6 months prior purchased a Grand Cherokee from Cochrane Dodge. Both times we had dealt with Jamie in Sales and Tony in Finance. Both of these guys were excellent to deal with, thorough, and despite not much being around for exactly what we wanted, managed to find them both efficiently without giving up or letting us down. Couldn't be happier with our experiences and look forward to dealing with these guys and the dealership as a whole in the future. More

Great experience on tire purchase I recently visited Cochrane Dodge when purchasing winter tires. MIke was extremely helpful, and gave great advice. I've been all over looking for the I recently visited Cochrane Dodge when purchasing winter tires. MIke was extremely helpful, and gave great advice. I've been all over looking for the best price on the best tires, and found it here! Not only did I get a great price, but some excellent "no bull" knowledge. I'll be coming back for sure. More

Excellent Service - Mike Mowat We own two Chrysler products :Dodge 3500 and a Jeep Grand Cherokee (both diesel). Over the past number of years we have had everything from general ma We own two Chrysler products :Dodge 3500 and a Jeep Grand Cherokee (both diesel). Over the past number of years we have had everything from general maintenance to major repairs done. On one instance we had a seized glow plug in the Jeep, and Mike was relentless in solving the stubborn problem. He simply would not give up! Mike is our " go to guy" when we have any issues with our vehicles. He has never let us down......thumbs up Mike! More