Cochrane Dodge Chrysler Jeep

Super service!!!!!! Fast, good experience, the final bill was less then the quote. Jason and his team are very professional, I look forward too my next service. Fast, good experience, the final bill was less then the quote. Jason and his team are very professional, I look forward too my next service. More

Service Department So after multiple trips to dealerships in other places and having them not listen, I pulled in to Cochrane Dodge with a bent rim because my tires had So after multiple trips to dealerships in other places and having them not listen, I pulled in to Cochrane Dodge with a bent rim because my tires had not been replaced properly. They replaced the rims and lug nuts same day with no problems, as well as the other broken piece. Four previous dealers! I don't know how many times I had to tell the other places there was something wrong with the front end of my vehicle. Have also started to get all my oil changes done in the quick lube as it is quick and convenient when traveling through for work. More

Cochrane Dodge was excellent! I recently had an oil change done on my vehicle at Cochrane Dodge and was very pleased with my experience. I was also interested in a newer vehicle. I I recently had an oil change done on my vehicle at Cochrane Dodge and was very pleased with my experience. I was also interested in a newer vehicle. I was greeted by a friendly staff member right away. Kelli-Ann was helpful and friendly when guiding us to the right department. I was very happy with how I was treated and I would definitely come back. More

Service department very disappointing Exceptionally bad service, I have purchased 2 Jeeps from this dealership. While the sales process and people are okay, the service department is any Exceptionally bad service, I have purchased 2 Jeeps from this dealership. While the sales process and people are okay, the service department is anything but. Do yourself a favor, save the aggravation and drive past this dealership. More

2 Vehicles and less then impressed My husband and I have bought 2 vehicles from Cochrane Dodge. Used sales manager at the time was an absolute crook (not the same guy as now). We were t My husband and I have bought 2 vehicles from Cochrane Dodge. Used sales manager at the time was an absolute crook (not the same guy as now). We were told the price of the vehicle which was online, negotiated which was like pulling teeth, and 2 days later the vehicle was advertised for lower price on their website. As we both have warranty through Cochrane Dodge we have both had to bring our vehicles there reluctantly. Let me tell you about horrible customer service from the service department... both women who answer the phones are rude and extremely unpleasant! They both need a lesson in customer service and how to answer phones, come on Cochrane Dodge, train your employees to have respect for the customers!! This is a small town, word gets round!! More

Great Experience We went to Cochrane Dodge to purchase a Journey after finding one online that met my needs and the process was seamless from beginning to end. They we We went to Cochrane Dodge to purchase a Journey after finding one online that met my needs and the process was seamless from beginning to end. They were kind enough to sort out all the particulars for us ahead of time over the phone and via email, and there were no last-minute surprises when we went to sign the paperwork like you'll find at so many stores. Thanks to Rob, Calvin and the finance manager for all the help! We were in an out in just over an hour. More

Wow.. You are still in business! Let's start at the beginning.. 1) Bought a Jeep SRT.. Promised a trip to Vegas in writing and it was signed by both parties... Never delivered. 2) Let's start at the beginning.. 1) Bought a Jeep SRT.. Promised a trip to Vegas in writing and it was signed by both parties... Never delivered. 2) wouldn't tell me the full value of the invoice until the day I picked it up 3) have gone through tire sensor mods like they are candy 4) have the death wobble and they don't want to fix it.. Claim there is nothing wrong.. That is it the SRT.. Haha.. Guess they don't know how to do research. 5) sold the vehicle with the wrong tires.. Took months to get them replaces 6) keep work orders open, incorrect mileage on work orders, not the proper diagnosis written, lack of records, dealership sent vehicle to local tire place for road force balance, made me pay for something they should have the equipment for.. Oh and lost the paper work, didn't sent it to head office like they were suppose to. 7. Took winter tires out of storage.. Didn't credit back money 8. Jeff doesn't know anything except.. Need to call the tech line... 9. Didn't give rental car in lieu when they have the SRT for days 10. Burned all the fuel didn't fill the tank 11. Sell a vehicle equal to the big players.. Have no idea how to behave like them.. My old car was washed every time it was in shop.. Which was almost never! There is more.. Take your business elsewhere!!! Save yourself the headache. More

Over-promise and under-deliver That should be their slogan. I bought a Ram 1500 from the used lot and I though it would be a pretty simple process. My first contact with the deale That should be their slogan. I bought a Ram 1500 from the used lot and I though it would be a pretty simple process. My first contact with the dealership was at 10:00 AM and we had an agreement by 1:00 PM the same day. We negotiated some pretty simple things, a front end alignment (due to a pull to one side), a new windshield and an interior detailing. This was all supposed to be done within 48 hours but it took four days and when I showed up to take delivery, the windshield hadn't been replaced and the salesman was going over the interior with a bottle of windex and a roll of paper towel. Really? Delivery to three hours because they had to call their glass guy to do a rush replacement. Additionally, when I met with the finance manager to finalize the purchase agreement they had magically added another $1500 in random fees that were not part of the WRITTEN agreement I had with the sales manager. It took me an hour to have those removed but I'm guessing some people just pay. Classic old school dealership unprofessional dishonesty. Their loss though as in the end I got the vehicle at the originally negotiated price (all in) and they have lost out on two other brand new Chrysler product purchases made by my family since this mess. More

U connect Software issue, Dodge Charger 2011. I had downloaded a new software update for my vehicle's Uconnect system. My vehicle is a 2011 Dodge Charger Sxt. After following the instructions from I had downloaded a new software update for my vehicle's Uconnect system. My vehicle is a 2011 Dodge Charger Sxt. After following the instructions from the Chrysler Uconnect website my update failed and displayed a software missing message on my screen. I contacted Chrysler Canada customer service, who asked me to bring the vehicle in to my dealer to have it looked at, as this was not something they had experienced before. I was told that the vehicle is not under warranty any more and that I would have to pay for parts and labour to have it fixed. after my dealers initial appointment I contacted Chrysler customer service again and as they had initially mentioned that if the dealer's diagnostic comes back confirmed, that it was the update that killed my Uconnect touch screen, then they would definitely look after me. When I phoned them back they mentioned that the request has to be approved higher up and the repair cost is high. From that point on Jeff Ulmer from Cochrane Dodge helped me in my scenario and got my service request approved. Chrysler Canada and Cochrane dodge helped me restore my issue. I am very proud of my dealership. Great Job! will definitely recommend them to everyone I know. Coming from a guy who works in a banking and service, they really stood by their customer and made sure that the customer was looked after. More

The final price did not match what we were promised. Update: Since writing the following review, I wrote a letter to the dealership and they immediately called me and offered to pay the full amount that Update: Since writing the following review, I wrote a letter to the dealership and they immediately called me and offered to pay the full amount that we were disputing! Now I can definitely recommend them, they came through and made sure that we had a positive experience! We were told by our sales person, Rudy that we could add $7/month to get a rustproof undercoating and fabric protection. $7/month for 72 months, would equal $504. On our final bill, they charged us $1999. When we questioned it, Rudy told us that he had miscalculated. They gave us $200 back, but that means that we were still charged $1799 for something that he told us would be $504. They had already done it, and would not give us our money back. We asked Rudy if he would honour what he had promised us and he said "I can't". We ended up paying almost $1300 extra for something that we would never have gotten if we had known the real price. Unfortunately, we just can't do business again with someone who can't honour the deal that they made. More